Princy,
You might want to check the qualification in the table fields and optimize
those so there are no table scans and the queries make use of available
indexes.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Princy
Hello Howard,
At the time the ARS is starting up, do you see any traffic hitting the
database server, from the ARS Server? And if so, over what port? One way of
finding out if the MS-SQL instance 2000 is being contacted over 1433 is
looking up the logs of the 2000 instance.
If you see activity
Hi,
In Remedy 6.3, you configure CTI approvers in the Non-emergency Change
Approval Form. Has anyone tried populating this form in bulk? Found the
underlying form but I'm not sure if it's safe to directly import values
there. We need to modify 2000+ CTIs and it extremely tedious to do this
one
I'd suggest that you need to try and break this problem down to look at it in
more detail - you're unlikely to find a single configuration setting that will
suddenly make the system perform acceptably.
Identify one or two key activities that you consider to be performing poorly -
submitting
Hi,
Check with CHG:ApprovalID form.
The entries in this form will be see in the Non-emergency Change Approval Form.
Data Can be imported to this form.
Regards
Rajesh
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Yup, found this form. But there's a warning that says it shouldn't be
modified directly. Is it safe to import records directly into this form?
Regards,
Kali
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Nair,
We are doing it on regular basis.
But we have changed some workflow which is not major and is for Level of
Approval based on Major, Minor or Signaficant Changes
I dont think this will have much impact.. I would prefer importing minimum data
frst on the test machine and do some testing before
Glad it's working now... You're welcome!
Best Regards,
Theo
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Victor
Sent: 19 June 2010 09:17 AM
To: arslist@ARSLIST.ORG
Subject: Re: Automatic logon to a display form
On
Hi,
You need to do a Sync Search Database first. It can take some time to
complete.
Another way is to run ARInside to create local HTML-pages with a very good
cross reference for fields and workflow: http://www.arinside.org/
Best Regards - Misi, RRR AB, http://www.rrr.se
Products from
Hi List,
I have a text box attached with menu, I wanted to restrict user to select from
the displayed menu only, they should not type, is there any way to restrict.
Your help is appreciated.
Thanks Regards,
Pavan Kumar
CONFIDENTIALITY CAUTION/DISCLAIMER
Pavan Kumar wrote:
**
Hi List,
I have a text box attached with menu, I wanted to restrict user to
select from the displayed menu only, they should not type, is there
any way to restrict.
Your help is appreciated.
Thanks Regards,
Pavan Kumar
Pavan,
In the Developer Suite
Hi Pawan
You can set the pattern to $MENU$ in the attributes.
user/consutlant will be able to write on the filed but when they actually go on
to save the entries system will given them an error and he/she has to select
the entries from the drop down menu only.
Excellent Ian, I was thinking I will not be able to use menu if I change it
drop down list.
Many thanks for your help.
Thanks Regards,
Pavan Kumar
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ian Trimnell
Sent:
Thanks Rebecca,
That is simuliar to the format we thought about. I appreciate your quick
response.
You can sell and practice theory but, life in reality, has unexpected
challenges that require decision and executions that were not covered in your
lessons. by Jon Gee
I also use Abydos Analyser. It's a 3rd party product but works well in digging
into a field, menu, or whatever. Creates reports too.
Again, I'm a customer, not the vendor.
Tauf Chowdhury | Forest Laboratories, Inc.
Analyst, Service Management
Mobile:646.483.2779
-Original Message-
Fellow Remedy Admins
I appear to have a user that is routinely performing large queries
against our Help Desk form and causing performance hits. I am trying to
find a way to determine who this user is so I can educate them on how to
properly query records in Remedy. What would be the best
I regret to inform the Twin Cities Remedy community that Chris Brock
died this weekend in an accident. Chris has been around quite the Twin
Cities Remedy world for quite a while and had worked with resellers and
was most recently working as a contractor.
Chris and I worked close - literally 3
You can try switching the setting for Developer Cache Mode as well. You
usually want it on in development environments and off in other environments,
but depending on what else is going on on that server, you might get better
performance with it off.
Lyle
-Original Message-
From:
Condolences to his family and friends.
Timothy Powell
Vice President
KPBS, Inc.
704-489-8599 (office)
704-301-1047 (Mobile)
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Rentfrow
Sent: Monday, June 21, 2010 11:02 AM
To:
Do you have pop-up blockers enabled? I see this error frequently now when
people fail to disable pop-up blockers before using Remedy. Things still
seemed to work when then enabled in IE 6 (you could just ignore the pop-up
telling you that you needed to disable them), but not in 7 or 8.
Lyle
How very sad, he will be missed.
Howard
On Mon, Jun 21, 2010 at 11:02 AM, William Rentfrow
wrentf...@stratacominc.com wrote:
**
I regret to inform the Twin Cities Remedy community that Chris Brock died
this weekend in an accident. Chris has been around quite the Twin Cities
Remedy world
Hello,
How to check if DSO process is running on UNIX server?
The DSO log file is not recording anything...
Cheers,
Adam
Adam Niedzwiecki |EXPEDIO RM/OM Design | Tech Mahindra
British Telecom, Leavesden Park, Watford
Mobile: +44 778 653 5250, tel: +44 1923 66 8436
Email:
Look for the arservdsd process to be running
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Adam Niedzwiecki
Sent: Monday, June 21, 2010 10:46 AM
To: arslist@ARSLIST.ORG
Subject: Is DSO running?
**
Hello,
How to check
You have received a secure email from tarner at Great Lakes Higher Education
Corporation and Affiliates
Please pick up the package at the following Web address:
https://securemail.glhec.org/ime?x=4-9222370-4701327-6YNBM9R9lang=en_US
The package will expire on Sunday September 19, 2010 at
ps -ef | grep arserverdsd
Regards
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Adam Niedzwiecki
Sent: 21 June 2010 16:46
To: arslist@ARSLIST.ORG
Subject: Is DSO running?
**
Hello,
How to check if DSO process is running on UNIX
I have seen this with pop-up blockers, and it is also a common error if the
Customer field is left blank.
Thanks,
Shane Buchholz
Systems Analyst II - Remedy
Information Services Operations
Samaritan Health Services
From: Action Request System discussion list(ARSList)
William
Please give my condolences to Chris's family.
Herb Partlow
IB Technical Consulting
On Jun 21, 2010, at 8:02 AM, William Rentfrow wrentf...@stratacominc.com
wrote:
**
I regret to inform the Twin Cities Remedy community that Chris Brock
died this weekend in an accident. Chris has
James,
You can use the Large-Result-Logging-Threshold parameter in the ar.cgf or
ar.conf file. This tells the arserver to write to a log file whenever the data
returned from a search exceeds the threshold that you have specified. To do this
1. Enable thread logging on the arserver.
2. Edit you
I think this is a bug in the installer. I just ended a very long webex with
BMC support and here is what I think is going on.
The 7.5 installer asks for the ip/port and instance name, however, when the
installer builds the ar.cfg file it only uses the instance name. So the
installer will build
I found what the problem was. I had 2 of my ARS in Server Group connected to
a load balancer. I logged in directly to the secondary Remedy server instead
of going through the load balancer to create the people records. This had
corrupted the user profiles. This was causing the error. When I
Yes, our test 7.5 server is hitting a second instance of SQL Server 2008 Ent
x64 on a completely different port. I just updated the AR Server to patch 005
today and had to give it the host SQL Server, the port, and the instance name.
I actually forgot to give it the port and it defaulted to
Chris,
Thanks for checking.
Was it an upgrade or new install? I think the key is (from our testing) when
the arserver starts up during the install process, the ar.cfg does not have
the correct port info.
Howard
On Mon, Jun 21, 2010 at 1:58 PM, strauss stra...@unt.edu wrote:
**
Yes, our
Remember only a Windows instance of ARS can access an MS SQL Server
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of strauss
Sent: Monday, June 21, 2010 12:59 PM
To: arslist@ARSLIST.ORG
Subject: Re: (Maybe BUG) Issues
This was an existing 7.5.00.004 install pointed at a default instance of SQL
Server 2008 on a box that we took down to downgrade from Windows Server 2008 R2
to 2003 R2 after various problems with BMC RKM and other app software. I
re-pointed the AR Server to a new, second instance on a custom
Mahesh,
Thanks a bunch! I had copied the fields and created the filter
previously. I see where I went wrong - I was only looking at how the
Change filter handled this and needed to expand my search. I thought I
was stuck using the AppInterfaceForm and AppServer designations as
done in the filter
If it was on UX and Oracle, things would be much better.
However, it is what it is.
Howard
On Mon, Jun 21, 2010 at 2:22 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
Remember only a Windows instance of ARS can access an MS SQL Server
-Original Message-
From: Action
Hi Christine
You are more than welcome, I'm glad I was able to help.
Thanks
Mahesh
On Mon, Jun 21, 2010 at 1:33 PM, Christine christineperryi...@yahoo.comwrote:
Mahesh,
Thanks a bunch! I had copied the fields and created the filter
previously. I see where I went wrong - I was only looking
Hi there,
Version 7.1
In Problem Management after closing the Known Error still I can change The
Urgency* field and I can alter Operational Categorization and Product
Categorization. It's very strange behavior after closing the known error no
field should updated. Where I am wrong? Can anybody
Hi
Can you explain when exactly are you getting this error is it when creating a
problem?
If yes check for the logs thier has to a is Active link action
PBM:PBI:VISAction_105_CreateGoToInvestigation_NoAssigneeDlg
Add the following mappings on Open Window Action
Region, SIte , Group and Contract
39 matches
Mail list logo
