Re: RRR|DefDiff new free tool published
Excellent work Misi, I have been using it today it is very fast and very useful. I like that it spits out a nice simple list of the objects that are missing on each of the servers and the ones that are different, ignoring all the non-functional differences. Initially I tried comparing a deployable application on 2 servers but it just came back and said the apps were different - 1 line. I really wanted to see the differences in the contents. I reran the report with an object def file with the app contents and this gave me the results I wanted. I have one question on the output files. For me I only had a small number of objects that were different yet the def file of objects that were different was a much longer list. Why is this? Perhaps I don't understand how the output files work. Thanks again Misi, Rod On 4 December 2012 02:35, Misi Mladoniczky m...@rrr.se wrote: Hi, I have just added a new tool to the RRR|Commands section that can compare complete systems and create delta def-files and diff-lists for you. Sample command: rrrDefDiff.exe source.def target.def The above command will produce a diff-list and and these set of def-files: - source-import-diffobj.def - source-import-newobj.def - target-backup-delete.def - target-backup-diffobj.def Together with the RRR|ExportDef command, you have a fast way of comparing two complete ITSM systems. They can be on different AR versions. Even different databases and encodings will give you relevant output. RRR|DefDiff: https://www.rrr.se/cgi/tools/main#rrrDefDiff RRR|ExportDef: https://www.rrr.se/cgi/tools/main#rrrExportDef Enjoy! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AUTO: Chris Ingalls is out of the office (returning 12/10/2012)
I am out of the office until 12/10/2012. Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy related issues. Contact Shannon Snapp for all other items. I can be reached via cell phone for emergencies at 734-864-1240 Note: This is an automated response to your message Re: RESOVED: Issue with Entry Points in 7.6.4 sent on 12/7/2012 12:08:57 AM. This is the only notification you will receive while this person is away. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
Paul, What about importing serveradmin.def manually in developer studio? Does that throw same error? Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, December 07, 2012 7:51 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport- Defnimp failed, code 2, filename /opt/remedy/installforms/en/serveradmin.def [Thu Dec 6 18:29:28.837] RikMain- Returning 2 for RIK subcommand defnimp Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_
Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4
I loaded it last night and it loaded just fine, I am trying the upgrade again as we speak to see what happens Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: Friday, December 07, 2012 9:32 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Paul, What about importing serveradmin.def manually in developer studio? Does that throw same error? Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, December 07, 2012 7:51 PM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 | 678-421-5342 Everyone needs deadlines. Even the beavers. They loaf around all summer, but when they are faced with the winter deadline, they work like fury. If we didn't have deadlines, we'd stagnate. Walt Disney From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shinde, Vikram Sent: Friday, December 07, 2012 1:33 AM To: arslist@ARSLIST.ORG Subject: Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** Hello Paul, You are upgrading form AR 7.6.04 Sp2 to SP4. i.e. from one overlay aware platform to the other one (next version). In this case if you already have overlays created in your system. You should not use BPCU. Secondly, Do you have customizations on AR System Server forms? And do you really want to preserve those customizations? In upgrade process we recommend to ignore System forms from creating overlays. Regards, Vikram From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: 07 December 2012 00:16 To: arslist@ARSLIST.ORG Subject: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4 ** I am doing an upgrade on Solaris from 7.6.04 SP2 to SP4 after running the bpcu utility in Overlay mode and when I run the setup.sh, I am getting failures in the postInstall portion when it is loading the serveradmin.def. The ARServer-RIK_PostUpgrade_error.log is showing the info below. When I got the errors the first time, the bpcu utility had left the forms shown below in Unmodified mode, so after my first failure, I created an overlay of the form to see if that helped, but I am still getting the same errors. Any ideas? [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- ARImport() for serveradmin.def returned non-zero return code 2 [ERROR][Thu Dec 6 18:29:27.822] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [ERROR][Thu Dec 6 18:29:27.823] ImportFileNode- 8878 No permission to access object in overlay mode [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Support Form [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Server Information:Save Attachment [WARNING][Thu Dec 6 18:29:27.823] ImportFileNode- 55 The following item was not imported AR System Administration: Prompt For Open Attachment [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Manage User Licenses [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: License Review [WARNING][Thu Dec 6 18:29:27.833] ImportFileNode- 55 The following item was not imported AR System Administration: Console [ERROR][Thu Dec 6 18:29:27.834] DefnImport-
Re: Change Template Oddity
Hi, I believe the root issue is this Active Link: CHG:CTU:WindowOpen_035_TypeSearch_TemplateFound Basically, if you use the write-ahead capability to find your template it will fire the above Active Link If you are a member of multiple groups that have access to the Change template the query used in the filter is not specific enough and will present you with duplicate entries in your template list. One of the entries matches your coordinator group in your change request and each of the others is a different group. If you select the one that is not the match to your coordinator group - you will get the error. The fix is to include the Support Group ID in the Active Link set-fields for the table query CHG:CTU:WindowOpen_035_TypeSearch is a good example beacuse it works correctly- this one runs when you just click the Template button and do not use the type-ahead function. It sets the External query correcly for the template table. Updating CHG:CTU:WindowOpen_035_TypeSearch_TemplateFound to use support group id will fix the issue. Regards, Allen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Change Template Oddity
Apologies - I meant Active Link and not filter in the following statement If you are a member of multiple groups that have access to the Change template the query used in the filter is not specific enough and will present you with duplicate entries in your template list. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
AR System Application server terminated
Guys, I am getting the following blip from my remedy server. Can you please advice, why it's happening. AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) And Advice how to resolve this issue? Thanks in advance, Suresh Loganathan ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Application server terminated
Suresh- I am a huge fan of Misi's searchable ARS message catalog, much more comprehensive than the BMC document. http://rrr.se/cgi/arerrr?all=1 (pardon me if that's not the exact syntax or app name Misi) I looked up 4501 there and it came back with this: A fatal error occurred within the approval engine. The details about that error are in an associated message. This message indicates that the error was fatal, and the approval engine is shutting down. Hope that helps, Rick Rick Westbrock Support to SPAWAR – IT Service Management Project, Code 54520 QMX Support Services Office (619) 524-2303 From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Suresh Loganathan [ersures...@gmail.com] Sent: Friday, December 07, 2012 9:20 AM To: arslist@ARSLIST.ORG Subject: AR System Application server terminated ** Guys, I am getting the following blip from my remedy server. Can you please advice, why it's happening. AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) And Advice how to resolve this issue? Thanks in advance, Suresh Loganathan _ARSlist: Where the Answers Are and have been for 20 years_ Important: This email is intended for the above named only and may be confidential, proprietary, and/or legally privileged. If this email has come to you in error, you must take no action on it, nor may you copy or show it to anyone. Please contact the sender and delete the material from any computer. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: AR System Application server terminated
Hi Suresh, I have encountered a similar issue in the past, which was related to filter looping. You'll need to trap the error by enabling logging to be sure. The fix at the time was to adjust the Max Filter attribute in the configuration file after the diagnosis was done. Best regards, Khalil From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan Sent: 07 December 2012 17:20 To: arslist@ARSLIST.ORG Subject: AR System Application server terminated ** Guys, I am getting the following blip from my remedy server. Can you please advice, why it's happening. AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) And Advice how to resolve this issue? Thanks in advance, Suresh Loganathan _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
How to pull the ITSM application License Report
Hi, Has anyone knows how to pull the ITSM application licese reports? I want users have ITSM license assigned and not using more that 60 days. Regards, Vishal ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: RRR|DefDiff new free tool published
Misi, How long does it take to run this on the full ITSM Suite? Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, December 03, 2012 1:35 PM To: arslist@ARSLIST.ORG Subject: RRR|DefDiff new free tool published Hi, I have just added a new tool to the RRR|Commands section that can compare complete systems and create delta def-files and diff-lists for you. Sample command: rrrDefDiff.exe source.def target.def The above command will produce a diff-list and and these set of def-files: - source-import-diffobj.def - source-import-newobj.def - target-backup-delete.def - target-backup-diffobj.def Together with the RRR|ExportDef command, you have a fast way of comparing two complete ITSM systems. They can be on different AR versions. Even different databases and encodings will give you relevant output. RRR|DefDiff: https://www.rrr.se/cgi/tools/main#rrrDefDiff RRR|ExportDef: https://www.rrr.se/cgi/tools/main#rrrExportDef Enjoy! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (3 x Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stack limit error when creating job with DMT
All I was getting same error in my arerror.log that Victor reported. while working with BMC support on some issue I had with the ar.cfg files in a 7.6.04 server group installation I am supporting, BMC had me change the Filter-Max-Total: in both ar.cfg files from Filter-Max-Total: 999 Filter-Max-Stack: 1 to Filter-Max-Total: 50 Filter-Max-Stack: 1 I made this change last Tuesday the 4th and have not seen the error since. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to pull the ITSM application License Report
If you want historical information, you'd need to use the Historical License Usage feature in the product - not the License Usage report... https://docs.bmc.com/docs/display/public/ars8000/Recording+data+in+the+license+usage+forms#Recordingdatainthelicenseusageforms-15127 https://docs.bmc.com/docs/display/public/ars8000/AR+System+Historical+License+Usage+form Remember to choose All when configuring it so that ITSM application licenses are recorded as well as AR System user licenses. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Vishal Navale Sent: Friday, December 07, 2012 11:00 AM To: arslist@ARSLIST.ORG Subject: How to pull the ITSM application License Report ** Hi, Has anyone knows how to pull the ITSM application licese reports? I want users have ITSM license assigned and not using more that 60 days. Regards, Vishal _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: How to pull the ITSM application License Report
Thanks David. On Fri, Dec 7, 2012 at 3:30 PM, Easter, David david_eas...@bmc.com wrote: ** If you want historical information, you’d need to use the Historical License Usage feature in the product – not the License Usage report… ** ** https://docs.bmc.com/docs/display/public/ars8000/Recording+data+in+the+license+usage+forms#Recordingdatainthelicenseusageforms-15127 https://docs.bmc.com/docs/display/public/ars8000/AR+System+Historical+License+Usage+form ** ** Remember to choose “All” when configuring it so that ITSM application licenses are recorded as well as AR System user licenses. ** ** -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. ** ** *From:* Action Request System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *Vishal Navale *Sent:* Friday, December 07, 2012 11:00 AM *To:* arslist@ARSLIST.ORG *Subject:* How to pull the ITSM application License Report ** ** ** Hi, Has anyone knows how to pull the ITSM application licese reports? I want users have ITSM license assigned and not using more that 60 days.** ** Regards, Vishal _ARSlist: Where the Answers Are and have been for 20 years_ _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Stack limit error when creating job with DMT
Go to performance white paper in knowledge base at BMC it will help you tune Sent from my iPhone On Dec 7, 2012, at 15:03, Gary Dries gary.dr...@gmail.com wrote: All I was getting same error in my arerror.log that Victor reported. while working with BMC support on some issue I had with the ar.cfg files in a 7.6.04 server group installation I am supporting, BMC had me change the Filter-Max-Total: in both ar.cfg files from Filter-Max-Total: 999 Filter-Max-Stack: 1 to Filter-Max-Total: 50 Filter-Max-Stack: 1 I made this change last Tuesday the 4th and have not seen the error since. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Monitoring
Hello All Does anybody managed to make 'BMC Remedy Health Advisor' work without ITSM? Daniel ARS 7.6.04 Oracle 10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, December 06, 2012 10:37 PM To: arslist@ARSLIST.ORG Subject: Re: Monitoring There is also: - BMC Remedy Health Advisor: https://communities.bmc.com/communities/docs/DOC-20770 - BMC Availability and Performance Management: http://www.bmc.com/products/offering/performance-and-availability-management.html The BPM product has a KM-Module specifically for AR System. The release notes for that can be found here: http://documents.bmc.com/supportu/documents/90/10/219010/Output/09186a33806c5fe1.htm -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Lewington, Dominic Sent: Thursday, December 06, 2012 12:21 PM To: arslist@ARSLIST.ORG Subject: Re: Monitoring ADV: Column Technologies make a tool called Sentinel which seems suited to your needs, maybe we could speak off list and setup a demo? S Test lak...@gmail.com wrote: Listners, What are different monitoring tools, ways to proactivley monitor Midtier, Apache, Weblogic, ARS application Servers What are the ways to find out and notify that the server is down. Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years _ Ce message et ses pieces jointes peuvent contenir des informations confidentielles ou privilegiees et ne doivent donc pas etre diffuses, exploites ou copies sans autorisation. Si vous avez recu ce message par erreur, veuillez le signaler a l'expediteur et le detruire ainsi que les pieces jointes. Les messages electroniques etant susceptibles d'alteration, France Telecom - Orange decline toute responsabilite si ce message a ete altere, deforme ou falsifie. Merci This message and its attachments may contain confidential or privileged information that may be protected by law; they should not be distributed, used or copied without authorization. If you have received this email in error, please notify the sender and delete this message and its attachments. As emails may be altered, France Telecom - Orange shall not be liable if this message was modified, changed or falsified. Thank you. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
