Hi,
A real number precision is just a display property. The would be stored as a
floating point number in the database. This means that the number might or
might not be able to store the exact value you intend it to store.
Decimal fields can not stores the exact digits you enter, and you can not
Hi,
www.scapatech.com ha a tool tailored for Remedy AR System. Both from an
API-angle and from the Mid-Tier angle.
Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011)
Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12):
* RRR|License - Not enough Remedy
Morning all, FYI, BMC provided a fix for this which we have now deployed to
production on 7.6.03. Thanks -Mike
Date: Sat, 15 Dec 2012 22:49:46 -0600
From: dpathak1...@gmail.com
Subject: Re: Rejection of Changes and reason why
To: arslist@ARSLIST.ORG
**
I had added this earlier using a filter.
Thanks Misi!
Our Scapa TPP solution is validated by BMC and we've been testing and
monitoring Remedy and ITSM environments for over 10 years, so we've plenty of
experience to share. We'd be happy to let you see what it can do. As Misi said,
the website is: http:www.scapatech.com for product
Hi,
If you need to monitor and not to load test your platform, you can try
Selenium (http://seleniumhq.org/).
It's a free (as in freedom) set of tools that automates browsers.
I tested it recently for a custom AR System 7.5 app with good results. The
documentation (http://seleniumhq.org/docs/) is
We had a situation last weekend where AR Server did not startup due to DB
unavailability. What tools do people use to help detect and inform about these
conditions?
Our vendor says to use 'Splunk'...
Does anyone have feedback regarding Splunk or competing tools to detect errors
like these?
Hi,
It depends of the monitoring tools you already have. Any tool that can run
commands, test a port, and watch log files will do. Some of them are BMC
Patrol, Tivoli, Nagios, Zabbix ...
You can also take a look at the Monitoring thread started earlier.
On Wed, Jan 23, 2013 at 1:41 PM, Lawrence
write a script, and add it to the arsystem startup..
have it do a TNSPING and if the script sees it working.. then finish else
in 5 minutes, send and email and notify some group there is a problem..
and shutdown.
On Wed, Jan 23, 2013 at 7:41 AM, Lawrence Hayes lha...@its.jnj.com wrote:
We had
Hi Mary. As far as suggestion #1 from BMC Support...do they mean delete and
re-create the User Pref entry for that login?
Drew
JTF-Bravo, Honduras
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Where the
Splunk is pretty slick software. It is fast, efficient, scalable, and
reliable. It basically collects machine information from nodes,
whether a log file, the results from a command that is run, or other
platform specific information. You can set up alerts in Splunk to
take various actions when
Thank you all. I will research all the suggested options.
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Would you mind sharing your selenium script???
-John
On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON sylvain.y...@gmail.comwrote:
**
Hi,
If you need to monitor and not to load test your platform, you can try
Selenium (http://seleniumhq.org/).
It's a free (as in freedom) set of tools that
We've recently upgraded to 8.0 and are just starting to use the developer
studio for the first time. Is there any way to configure or define keyboard
shortcuts in the developer studio? This would be especially useful for guide
configuration as the devstudio is far more mouse intensive than the
It won't help much because it's for a custom SRM application, but here is a
simple example.
On Wed, Jan 23, 2013 at 4:05 PM, John Sundberg
john.sundb...@kineticdata.com wrote:
**
Would you mind sharing your selenium script???
-John
On Wed, Jan 23, 2013 at 6:39 AM, Sylvain YVON
What's the easiest way to clear the values from a diary field? Or is there a
way to do this?
It seems it cannot be done through a filter or escalation.
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846
I don't think there is any 'easy' way to do it in Dev Studio, but I CAN
recommend exporting the WS to XML Def and doing a find/replace, then
re-importing :)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent:
Andy,
Diary fields are designed specifically to prevent this activity. There are a
few tools out there that will let you edit the diary field...but honestly,
easiest method if you don't have one of those is to export the record with
request id and diary to ARX file, perform whatever changes to
I had a feeling that was going to be the case.
Thanks for the info.
Andy L. Mayfield
Alabama Power Company
Protection Control Technician Staff
Linc # 10*19140
Cell # 205-288-9140
Office # 205-226-1846
-Original Message-
From: Action Request System discussion list(ARSList)
No, the person is not a member of the Owner Group.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, January 22, 2013 4:42 PM
To: arslist@ARSLIST.ORG
Subject: Re: [EXTERNAL] Check Workflow 7.6.4 Incident
**
Greetings ARList,
I have a custom Asset Management tool which is used to track test equipment in
an RD lab environment. One of our challenges is conducting routine periodic
inventories. Inventories require verification of 5+ datapoints (location,
correct asset labels, maintenance stickers,
Hi All,
We are trying to make some decisions regarding the Product Catalog.
We are using ADDM discovery to populate CIs over into the BMC.ASSET dataset.
In this version of ADDM - I believe the ADDM Product Catalog is different
than the CMDB Product Catalog.
The setting is at: Do not
Our free Diary Editor will allow you to do this. Meta-Update can also do
this in an automated way.
Cheers
Ben Chernys
Senior Software Architect
Canada / Deutschland
Mobile: +49 171 380 2329 GMT + 1 + [ DST ]
Email: Ben.Chernys_AT_softwaretoolhouse.com
Web:
I'm getting Invalid Permission Group errors on the Permission Group Data
Management validation, but the permission group is there and is valid. The
permission group is General Access. Has anyone ever received Invalid
Permission Group errors on a Data Management validation even though the
group
Create it without setting anything there.. save it, export to XML. Edit
there. Import..
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Axton
Sent: Wednesday, January 23, 2013 10:44 AM
To: arslist@ARSLIST.ORG
Subject:
Use Notepad ++ XML Tools utility to convert text to xml and xml to text
after copying the WSDL part of the definition from the xml definition or def
definition. I think it would be easier in this one case to take a .def file
as it will be easier to spot the WSDL than from an xml file. Usually like
I know it's a clob and that inserts and updates to a clob are handled
differently, and I don't recall offhand the 'how to' but in the past I have
cleared diaries and setting them to null with an update at SQL level. So
that is another option.
Sorry I can't help with the 'how to' at the moment but
The real problem is not now, it's later when you are mature enough as an
organization to start looking at the data in different ways. The more data you
have that is not normalized, the more challenges you will have later on trying
to get a holistic view.
We allow ADDM full control to create
Look for our (Jason Miller, Rod Harris myself - with some help from Susan
Palmer and others) Tips and Tricks on the Dev Studio. We have enlisted some
known keyboard shortcuts there. We had a presentation done on RUG 2012, and
it should be up there. We intend to continually update this and
I was wondering if anyone knew what type of license a user would need if they
were just working on modifying tasks in Task Management. I see Task User
doesn't have a license type required, but would they need to have an AR User
Floating/Fixed?
[Description: Description: Description:
Hi,
The task forms does not seem to be tagged with a licensed application.
In other words, an AR User Fixed/Floating would be adequate.
Check with your sales rep what kind of license you should actually order.
Probably a Specialist Fixed/Floating...
Best Regards - Misi, RRR AB,
Don't suppose you could point me towards where that might be kept?
Thanks,
Roy
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@arslist.org] On Behalf Of Joe D'Souza
Sent: Wednesday, January 23, 2013 12:55 PM
To: arslist@arslist.org
Subject: Re:
Question for the List:
Is anyone out there running ITSM 7.6.04 on MS SQL server 2012?
We are trying to decide on sql 2008 or sql 2012.
Thoughts/opinions/experiences would be appreciated.
Thanks
Matt P.
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Hi :)I never tried 7.6.04 with sql server 2012, but I did a 8.0 with 2012 and it went ok.On 23 Jan, 2013,at 08:20 PM, Matthew Perrault matthew.perra...@genmills.com wrote:Question for the List: Is anyone out there running ITSM 7.6.04 on MS SQL server 2012? We are trying to decide on sql 2008
http://en.wikipedia.org/wiki/IEEE_floating_point
Cheers
Ben
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky
Sent: January-23-13 00:36
To: arslist@ARSLIST.ORG
Subject: Re: Real number fields and the
Just to make sure there is no confusion...
One sentence in the message below Decimal fields can not stores the exact...
is incorrect. It should be
Decimal fields CAN store the exact digits you enter.
This is just a typo as the paragraph is correct, but I wanted to make sure that
there was no
Dave,
Well the message says Access problem when trying to get the remote
definition
So, the question that immediately comes to mind is whether you have configured
the appropriate passwords
for the DSO user to be able to access the remote system?
You can get from B to A but not from A to
Sorry Doug, that was indeed a typo...
/Misi
Just to make sure there is no confusion...
One sentence in the message below Decimal fields can not stores the
exact...
is incorrect. It should be
Decimal fields CAN store the exact digits you enter.
This is just a typo as the
Thanks Doug, Misi, Ben.
I thought it traditional mathematical/arithmetic meaning of real or decimal
numbers where what you enter would be what it is saved as.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller,
The ITSM Suite user license bundle that you'd need is the Service Management
Specialist.
-David J. Easter
Manager of Product Management, AR System
BSM Atrium Solutions Management
BMC Software, Inc.
The opinions, statements, and/or suggested courses of action expressed in this
E-mail do not
It is in the RUG2012 downloads page (which I think is only accessible to
those that have access to it - participants). Now that you ask where, I
don't think we have anything ready in the Dev Community as yet. Jason was
our anchorman with whatever we were collecting so I'll need to circle back
with
The proper steps to use the Driver and CMDBDriver are:
1) init
2) log
3) ssp
Using the init command initializes/preps the session, destroying any log or
ssp command you initiated.
The ssp command sets the ports if your using them.
Sent from my iPhone
On 2013-01-21, at 4:56 AM, Hullule, Kiran
There is a table on Pg 355 of the Integration guide
name/name Name=$NULL$ or xsd default
When the XML element has empty content, AR System first tries to use the
xsd default if it exists. (There are two different defaults-the AR System
default value and the xsd default value. For
Amusing
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Please update us on that. I am very interested.
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Does anyone know if it is possible to display the H-Table on a form?
What we are looking at doing is have a table on the form. In that table we
would like to display the status history.
Any ideas?
Tim
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If you create a View form against the H table directly then you will only
receive 1 row back when you query for a specific Entry ID (Separate fields for
each status value and status value date).
If you need multiple rows for a single entry then you can create a database
view against the H
One thing I found with earlier versions (might be corrected in V7.6.04) as
recent as 7.6.03 was that the system sometimes didn't store (encrypt) the DSO
password for the target machine correctly. A trick I found is to go into the
ar.conf file (I'm on Solaris) and cut the DSO password for
Hello All,
I was wondering if anyone out there has set up their servers and clients to
all use only UTC time (i.e. GMT time without switching to BST for DST)?
We run a custom shop with global functions so we need a flat timezone. We'd
like to standardize to GMT+0 Europe/London but we are worried
Yeah, I was just noting I have seen soapUI automatically includes junk
data in the form of a question mark.
Did you get any further on this?
Are you specifying the element in the WS call where you want the default to
apply? For example if you specify
element2/element2
Do you want the AR
Dang, I overlooked this reply before sending mine. Thanks for confirming
my train of thought :)
Jason
On Wed, Jan 23, 2013 at 3:46 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
There is a table on Pg 355 of the Integration guide
name/name Name=$NULL$ or xsd default
Ok, ok. This Dev Studio Tips and Trick topic keeps coming up. It is like
being able to use this tool efficiently is important to people :)
We were emailing off list earlier this evening and sharing some of our most
recent discoveries. Guess it is only fair we let everybody in.
Joe/Rod, let's
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