Dear List,
I have an AIE job that pulls data into an ARS 7.1 / CMDB 2.1 Class, from a
an Oracle database (ARS 7.1 / CMDB 2.1 Class) table. The job is successfully
pulling data from the source into the destination. I am using the option to
update record only if checksum for mapped field has
This might start a whole new debate (and kind of what I am looking to
do)... I remember learning that train of though (use an AL to run on the
client and use their resources when you can and built filters only when you
have to) but I have started to hear the opposite over the last few years...
Hello List,
Thanks to please let me know the source of C APIs and the respective API to
create change ticket through C programming.
With Regards,
Anuj Dua
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Hi,
What is the version of your Change Management Application?
Cheers
Konrad
TopPositions
Really only one secure Plugin SSO for BM Remedy AR System.
Http://www.remedy-sso.com
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of
Hi Folks,
I have a question about interpreting ARS server SQL logs. I am in the
process of migrating from a Sybase database server to an Oracle server
and I am trying to evaluate the performance of the Oracle server. I
have turned on API and SQL logs and have them both written to a
combined log
I was guessing that. In fact, the attachment is corrupted.
I've found something in a java forum about this error:
Looks like you have some improperly encoded data. If you don't care about
the
errors you can set the System property mail.mime.base64.ignoreerrors to
true.
You might also want to
It may be fixed, but I didn't do anything, so I am sure it will recur.
I have asked Joe to send me an example since I have never had it,
and if anyone else can send me an example I would appreciate it.
Send to arsl...@danielbloom.ca please.
thanks Dan
_
From: Action Request
For SQL logs ONLY (I presume you edited your sample log and left out the
SQL OK)
You should have had an OK immediately following every SQL Log entry
Then, OK - SQL when they follow each other (and are the same thread id
of-course)
Cheers
Ben Chernys
Senior Software Architect
Software Tool
Thanks Warren;
I'm posting my answer to the list since it could be of use to others:
I have had that one too.
1) Sometimes it is legitimate, either I used an exact subject line to
someone else's post,
or I accidentally hit send twice
2) sometimes a mailer in the middle looses the
Hi Ben,
Nope... I did not edit out any lines, just the actual text of the SQL Select
statement.
My logs don't seem to have any OK's in them.
Thanks.
Larry
On Apr 16, 2010, at 9:27 AM, Ben Chernys wrote:
For SQL logs ONLY (I presume you edited your sample log and left out the
SQL OK)
I had a couple dozen of them, all of which I summarily executed.
Rick
-Original Message-
From: Daniel Bloom danielbl...@rogers.com
Date: Fri, 16 Apr 2010 09:11:29
To: arslist@ARSLIST.ORG
Subject: Re: Attention: List Administrator Dan Bloom... ADM
It may be fixed, but I
Wow . Am I am special or what?
( Sorry, it is Friday and I needed a bit of humor)
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of cpgold
Sent: Thursday, April 15, 2010 5:55 PM
To: arslist@ARSLIST.ORG
Subject: Re: Benefit
Hi Murtuza,
The Re-open option is available under the Resolved option in the Process
flow status. I find no Re-open option for a Closed ticket.
Regards,
SriSamSri Appecherla
Mobile# +91 991 610 6008
On Fri, Apr 16, 2010 at 9:48 AM, Murtuza B murtuza.bookw...@ubs.com wrote:
**
I had the same
Actually, that is not correct - the first two statements are NOT equal. The
first statement will fire if AssignedToTech is set to $NULL$, and the database
value is NOT $NULL$. The second statement will not.
However, the second and third statements are essentially equivalent - they will
both
I seem to recall that you may be right. It may be a new ARS feature (since
5x). I doubt that I have any 5.x logs around any more.
In effect that means you cannot tell the duration of the SQL call. You can
probably come close by using any next line in the log - but you have no
idea how much
The way Doug Mueller explained it to me at a night with the engineers @ the Las
Vegas WWRUG, is prefetch loads objects based on all your permission
combinations. The fewer combinations the faster it caches.
Of course that memory might be a little hazy... It was a great night!!
Sent from
There is a Re-open Incident link under the Functions menu (left sidebar) that
appears on a Closed Incident in both 7.0 and 7.6. The link may not be visible
if your account does not have at least a Support Group Lead role.
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
Just looking at your example below
Line03 - Line02 would be the SQL to the database
Line04 - Line01 would be the API call wrapper around the SQL call
Fred
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Ben Chernys
I am having a hard time wrapping my brain around this one.
Our management team wants me to create a shipping manifest. The guy at the dock
would scan the assets into the form, the form would hit the asset record,
populate it and then when he presses a button the form would print out all the
I have a Filter that sets a field on Submit. I have another Filter that sets
the same field (with slightly different data) on Modify. I made the mistake of
adding Merge to my Submit Filter, thinking (foolishly) that it would only do
what I needed it to do if the Merge was a submit or new
MERGE filters will fire only on import. SUBMIT or MODIFY filters do not
execute while importing data. They are mutually exclusive operations on any
form.
Joe
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org]on Behalf Of Kemes, Lisa
I don't understand why you want to store that information when you can do a
lookup at any point of time and get the latest count using a select count(*)
using whatever conditions you may want to, to count the work log entries
that have that specific value that you want to run a count on..
Joe
I've done this. On the form that has the counter, put a display only
radio button. Whenever a ticket is submitted in form two, push a value
to the radio button. Next, put a filter on the form with the counter
that runs when the radio button != $NULL$. The If actions is Integer =
Integer + 1.
This
You might be able to do this with a later version that uses the Aeroprise
application on a remote devise.
-Original Message-
From: Sanford, Claire claire.sanf...@memorialhermann.org
To: arslist@ARSLIST.ORG
Sent: Fri, Apr 16, 2010 12:01 pm
Subject: Shipping Manifest in Remedy
I am
A Management Professor was explaining marketing concepts to the Students:
1. You see a gorgeous girl at a party. You go up to her and say: I am very
rich.
Marry me! - That's Direct Marketing
2. You're at a party with a bunch of friends and see a gorgeous girl. One of
your friends goes up to her
Given that there is confusion about this topic, I wanted to weigh in on the
topic and be very clear and very
explicit about that is happening.
First, some definitions:
Say you have a field named A, what are the various interpretations
TR.A -- Get the current transaction value of the field A.
It really depends on the 'kind of work' that you are having the server
perform. A major factor to consider would also be, your environment. What
kind of clients would be interfacing with the AR Server? Just your regular
WUT or the MT client? Or would you be using web-services or a variety of
other
I've searched for an answer to how to sort using the GetListEntryWithFields
method using the 7.1 .NET API. I've not found any good examples in VB.
Here is a C# example that I was able to get, but am having trouble with
translating the sortinfo piece of the command. Can someone help? Does
First, I changed Jason's subject line -- was OT: Extracting digits from a
character field -- because the topic
is really different and I wanted to make sure that folks can see the discussion
for what it is really about.
With this said, I will share what is best practice and provides the best
Lisa,
Merge is something that can do a create or can do a set. It depends on whether
there is a record in place or
not. That is correct.
Be careful using the Submit filter as you describe because that will fire on
Submit as well as Merge
which may or may not be right because you may or may
The timestamp on each line is when that event STARTED. To get duration
you have to subtract that time from the next event.
In this case the SQL statement started running at line 02 (08:25:23.5178)
The SQL finished at line 03 (08:25:24.6918)
So the SQL took 1.174 secs.
Note that since the next
Thanks Joe! I guess I should have been a little more specific... I agree
with your and Doug's point (See new thread: Logic in active links vs.
filters) of always using Filters for logic/rules that you always want to
happen. I was referring more to work flow processing that is not critical
Doug,
I have tried to explain this MANY times but have never been able to do so as
eloquently as you just did. That said, I will point all future questions
about this subject (and there will continue to be questions) to your post.
From: Action Request System discussion list(ARSList)
Jason,
I guess the question now becomes a higher order one
If you have logic in the system that is not business rules (I don't use
critical business rules because
something either is or is not related to enforcing business rules whether they
are critical or casual rules, they
are rules for
Hello All,
Do any of you know of a tried, tested and accurate method to test
fail-over for multiple AR Servers in the server group?
Some of the many functions that need to be tested are:
- AR Server
- Email
- Flash Boards
- Approval Server
To see if the system would fail over from A to B:
I have
Shutting down AR Server A should do it if you have your operations rankings
configured correctly. If it doesn't fail over (note that it can take a couple
minutes to fail over), then it sounds like the other servers don't think that
they can take over those operations (for example, if their
Pull the network cable?...Power Cord?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of William Abdo
Sent: Friday, April 16, 2010 3:04 PM
To: arslist@ARSLIST.ORG
Subject: How to accurately test fail-over
Hello All,
Do any
Thank You Lyle,
We have the ranking configured to A as 1 and B as 2.
We shut down server A and it did not fail over to B. Wow according to what you
stated this should of worked.
Is there anything else we should check?
Also should those processes be in a running state on the B server prior to the
Pour some chili on it... that makes everything better.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of LJ LongWing
Sent: Friday, April 16, 2010 4:25 PM
To: arslist@ARSLIST.ORG
Subject: Re: How to accurately test fail-over
All processes in the server group should be running at all times. Nothing will
start automatically. As I understand it, the way the server group works is
that the backend process apps (e.g., e-mail) will stay awake but in a standby
state. They periodically poll the database to see if they
Doug,
Thanks for this excellent post. I think these are excellent points. I have to
note, however, that when customizing an existing application, this is not
always possible. A case in point is in trying to validate Asset/CI attribute
values when the sandbox is enabled (at least in CMDB 2.0
Thank you for Lyle your assistance
Respectfully;
William Abdo
Sent from my Treo™ Pro
-Original Message-
From: Lyle Taylor tayl...@ldschurch.org
Sent: Friday, April 16, 2010 5:31 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Re: How to accurately test fail-over
All processes
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