Re: RRR|DefDiff new free tool published

Excellent work Misi, I have been using it today it is very fast and very useful. I like that it spits out a nice simple list of the objects that are missing on each of the servers and the ones that are different, ignoring all the non-functional differences. Initially I tried comparing a

AUTO: Chris Ingalls is out of the office (returning 12/10/2012)

I am out of the office until 12/10/2012. Please contact Eric Cleereman, Phil Isabell, or Todd Carter for any Remedy related issues. Contact Shannon Snapp for all other items. I can be reached via cell phone for emergencies at 734-864-1240 Note: This is an automated response to your message

Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4

When we built our 7.6.4 SP2, since we are a strictly custom shop, we did not convert items to custom or create any overlays at that point (I know, shame on me), but we have since made some customizations to the version control forms and object reservation form that I want to keep. Paul

Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4

Paul, What about importing serveradmin.def manually in developer studio? Does that throw same error? Best Regards, Kiran H From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Campbell, Paul (Paul) Sent: Friday, December 07, 2012 7:51 PM To:

Re: Getting Overlay permission errors when upgrading from 7.6.04 SP2 to 7.6.04 SP4

I loaded it last night and it loaded just fine, I am trying the upgrade again as we speak to see what happens Paul Campbell | Development Team Lead | TSD SSBL, A2R WFE, and ESP Remedy Team | Avaya Client Services | | 1145 Sanctuary Parkway Lake View II Suite 110 Alpharetta, GA 30009 |

Re: Change Template Oddity

Hi, I believe the root issue is this Active Link: CHG:CTU:WindowOpen_035_TypeSearch_TemplateFound Basically, if you use the write-ahead capability to find your template it will fire the above Active Link If you are a member of multiple groups that have access to the Change template the query

Re: Change Template Oddity

Apologies - I meant Active Link and not filter in the following statement If you are a member of multiple groups that have access to the Change template the query used in the filter is not specific enough and will present you with duplicate entries in your template list.

AR System Application server terminated

Guys, I am getting the following blip from my remedy server. Can you please advice, why it's happening. AssignEng : AR System Application server terminated -- fatal error encountered (ARAPPNOTE 4501) And Advice how to resolve this issue? Thanks in advance, Suresh Loganathan

Re: AR System Application server terminated

Suresh- I am a huge fan of Misi's searchable ARS message catalog, much more comprehensive than the BMC document. http://rrr.se/cgi/arerrr?all=1 (pardon me if that's not the exact syntax or app name Misi) I looked up 4501 there and it came back with this: A fatal error occurred within the

Re: AR System Application server terminated

Hi Suresh, I have encountered a similar issue in the past, which was related to filter looping. You'll need to trap the error by enabling logging to be sure. The fix at the time was to adjust the Max Filter attribute in the configuration file after the diagnosis was done. Best regards,

How to pull the ITSM application License Report

Hi, Has anyone knows how to pull the ITSM application licese reports? I want users have ITSM license assigned and not using more that 60 days. Regards, Vishal ___ UNSUBSCRIBE or access ARSlist Archives at

Re: RRR|DefDiff new free tool published

Misi, How long does it take to run this on the full ITSM Suite? Brian -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Misi Mladoniczky Sent: Monday, December 03, 2012 1:35 PM To: arslist@ARSLIST.ORG Subject: RRR|DefDiff

Re: Stack limit error when creating job with DMT

All I was getting same error in my arerror.log that Victor reported. while working with BMC support on some issue I had with the ar.cfg files in a 7.6.04 server group installation I am supporting, BMC had me change the Filter-Max-Total: in both ar.cfg files from Filter-Max-Total: 999

Re: How to pull the ITSM application License Report

If you want historical information, you'd need to use the Historical License Usage feature in the product - not the License Usage report... https://docs.bmc.com/docs/display/public/ars8000/Recording+data+in+the+license+usage+forms#Recordingdatainthelicenseusageforms-15127

Re: How to pull the ITSM application License Report

Thanks David. On Fri, Dec 7, 2012 at 3:30 PM, Easter, David david_eas...@bmc.com wrote: ** If you want historical information, you’d need to use the Historical License Usage feature in the product – not the License Usage report… ** **

Re: Stack limit error when creating job with DMT

Go to performance white paper in knowledge base at BMC it will help you tune Sent from my iPhone On Dec 7, 2012, at 15:03, Gary Dries gary.dr...@gmail.com wrote: All I was getting same error in my arerror.log that Victor reported. while working with BMC support on some issue I had with the

Re: Monitoring

Hello All Does anybody managed to make 'BMC Remedy Health Advisor' work without ITSM? Daniel ARS 7.6.04 Oracle 10 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Thursday, December 06, 2012 10:37 PM