Re: 8.1 ITSM Installation failed

2013-04-15 Thread Hullule, Kiran
I think , Installer is trying to get the application version details from SHARE: Application_Properties form, please check if you have following application id in application properties form. -Original Message- From: Action Request System discussion list(ARSList)

Re: 8.1 ITSM Installation failed

2013-04-15 Thread Bhadoria, Ripu
Installation can't fail due to the benign error pasted below. Please check the ITSM install log to find out the actual reason of failure. You will find the log in the temp directory of your machine. You may like to share the install log with us. By the time I would suggest you cancel the

Upgrade from ARS7.5 to ARS 8.1

2013-04-15 Thread Vikrant
hi All, We have one situation that we ran ourself into. We have production environment on ARS 7.5 P4 + ITSM 7.6 P1. In the process to come up with an upgrade process to ARS and ITSM 8.1 we want to try the upgrade on one of the AR Servers avaliable to us which is ARS 7604 SP 2 + ITSM 7.6

Re: Upgrade from ARS7.5 to ARS 8.1

2013-04-15 Thread Hullule, Kiran
Please refer 7604 Upgrade Procedure Guide, this talks about upgrade procedures from non overlay aware environment to overlay environment. Also pay attention to this topic: Chapter 6 Best Practice Conversion Utility This will take care of your custom codes and you don’t have to worry about

Re: AD Integration

2013-04-15 Thread Karthick S
Hi Kiran, It works fine and Special thanks for your support and help. Regards, Karthick S On Fri, Apr 12, 2013 at 8:55 PM, Karthick S karthick...@gmail.com wrote: Hi Kiran. I ll chk n let u know On Friday, 12 April 2013, Hullule, Kiran wrote: ** Karthick, ** ** Please remove

Re: AD Integration

2013-04-15 Thread Hullule, Kiran
Glad to help. From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Karthick S Sent: Monday, April 15, 2013 5:42 PM To: arslist@ARSLIST.ORG Subject: Re: AD Integration ** Hi Kiran, It works fine and Special thanks for your support and help. Regards,

Re: When is a Floating Application License Consumed

2013-04-15 Thread Longwing, Lj
I doubt that you will be able to get it on anything other than 8.1the decision of if a license is consumed or not is likely heavily inside the Remedy code...and it's not likely that they will backport that code to a prior versionbut of course...that's entirely up to them if they want to do

JOB - Remedy Developer - FTE - 100 to 110k +benefits

2013-04-15 Thread Paul Kerr
This is a full time position for a Remedy Developer that has several years experience with BMC Atrium CMDB 7.5. Position can be located in Salt Lake City, Utah or Houston, TX. Send an email to p...@connectpnt.com with Subject Line: Interested! for immediate consideration. Attach your

Mid-tier reporting and Business Objects

2013-04-15 Thread Peters, Ron
Hello all, We have an instance of Business Objects that is being used for the mid-tier reporting and ticket printing. Does anyone know if there's a way to determine how often the web reports are being used and by who? We're looking at a needed OS upgrade for the system this runs on which

Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Aditya C
Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment this error comes in. Following is the error: 390600 : Unable to create a semaphore. (ARERR 8742) Environment Details: AR 7.6.04 SP2 Did anyone has faced this issue

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Joe D'Souza
I've seen this happen a very long time ago, when I was using the AR System as a root user and had changed to non-root, and some of the semaphores were not gracefully shut down after shutting down the services as root. Then we had to kill those and then start as the non-root user. Have you done

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Axton
What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10 PM, Aditya C adityarem...@gmail.com wrote: ** Hello, We are seeing lot of Semaphore errors in our Production environment. This is resulting the AR server crash every moment

Re: OT: For us science nerds out there Stephen Hawking: Space Exploration Is Key To Saving Humanity

2013-04-15 Thread Axton
Hmm.. if only we could pull our heads out of our collective asses As a species I would not be surprised to see us victims of our own demise, through either action (contaminating or otherwise destroying our environment) or inaction (sitting here fighting ourselves instead of expanding

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Aditya C
Thanks for the replies... I am on Windows 2008 Platform with AR on 7.6.04 SP2 and DB as MS SQL 2008 On Mon, Apr 15, 2013 at 1:21 PM, Axton axton.gr...@gmail.com wrote: ** What platform are you on? Are you using any virtualization (e.g., zones)? Axton Grams On Mon, Apr 15, 2013 at 12:10

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Axton
I would suggest installing sysinternal's process explorer to see what semaphores are being used/denied. http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx On Mon, Apr 15, 2013 at 3:32 PM, Aditya C adityarem...@gmail.com wrote: ** Thanks for the replies... I am on Windows 2008

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread Aditya C
Thanks Axton. ok let me try this utility. However the Windows account Initially used for the Installation of AR is deleted and there is another account by which AR services getting restarted. I am not sure whether this will cause semaphore errors. On Mon, Apr 15, 2013 at 2:06 PM, Axton

BMC Chat support (My eService)

2013-04-15 Thread Hugo Ruesga
Listers; As always looking for some wisdom here. I’ve a couple of doubts about BMC Chat configuration but this is for version 7.6.04 of BMC Chat known also as VChat or My eService VChat for Remedy. I’d tried to escalate my doubts to BMC Support but seems they only officially recognize BMC Chat

Re: SRM Issue

2013-04-15 Thread vaibhav wadekar
Hello Raj, What Patch level you are on for SRM 7.6.04, We have seen such issue with unpatch version of 7.6.04 and all of them got corrected in 7.6.04 sp4. Also when you adding an attachment, do you select the internal or Public? when you select public (radio button), it will be display within

Re: Unable to create a semaphore. (ARERR 8742)

2013-04-15 Thread vaibhav wadekar
It appears to be related to a bug # SW00445924 - Cant release the the file handles. You can track the Handles for arserver.exe (Task Manager, View Select Columns Check for handles). See if the handles count increasedecrease time to time or what is it when the server got crashed.

Re: 8.1 ITSM Installation failed

2013-04-15 Thread vaibhav wadekar
Hello Prashant, The command you showed is trying to get the application version from SHARE:Application Properties The *appinfo* subcommand sets and retrieves application property information from the AR System form “SHR_Application_Properties”. This is a composite RIK command with its own

OT: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers

2013-04-15 Thread Howard's Gmail
All, The this week I am celebrating my one year kidney transplant anniversary (4/17/13) with my son (my donor). We just wanted to thank all of you for your help, prayers, and kind thought. Thank you all, Howard and Andrew Sent from one of Howard's iPads

OT:RE: I am Celebrating my one year kidney transplant anniversary (4/1713) and wanted to thank all of you for your thought and prayers

2013-04-15 Thread Joe D'Souza
Happy anniversary to both of you! Cheers -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Howard's Gmail Sent: Monday, April 15, 2013 9:54 PM To: arslist@ARSLIST.ORG Subject: OT: I am Celebrating my one year kidney

Re: SRM Issue

2013-04-15 Thread Parekar, Rahul
Is this something that users are able to view the attachment, but when they click on the attachment then nothing happens? If this is the issue then there is a defect SW00440310 which might be applicable to your case. SW00440310 - If anyone other than the requester adds the attachment to the