Auto Generate an Incident
I really hope that someone can assist! Environment: ARS 8.1 ITSM 8.1 Oracle db Mid-Tier 8.1.01 SP1 Atrium SSO Goal: By calendar date/time, auto generate a new Incident. A Staging form was created in order to stage the data needed on the Incident form. A new record is added to the Staging form for each specific type of ticket to auto generate an Incident. After review of the record, the Status is set to Send. An Escalation runs on the 1st of the month to Push Fields from the Staging form to the HPD:IncidentInterface_Create form on records where $Status__c$ = Send (on Staging form). Works great in Test - Incident submitted; no errors, no issues. Packing List created with Form Escalation. Packing List exported/imported; Form Escalation added to Production. Production: Record in Staging form manually added. Escalation is run on demand. Logging entry: ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Checking ITM:GenerateMaintenanceINC (enabled) : going to fire in 762024 seconds on ITM:Staging_GenerateIncident ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Stop escalation processing ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Set new firetime of 24 seconds ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9600 */Start escalation processing -- Operation ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9600 */Checking ITM:GenerateMaintenanceINC : running on demand on ITM:Staging_GenerateIncident ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 -- Passed -- perform actions ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 CIS0001 ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 0: Push Fields ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9700 */ITM:GenerateMaintenanceINC completed on ITM:Staging_GenerateIncident (Elapsed time: 0.0100 seconds) ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9700 */Stop escalation processing No HPD:IncidentInterface_Create is submitted. I even added a Notify action to email me when the Escalation fires; email received. No arerror.log entry. The plan is to have the Escalation run during non-business hours. Testing has been done over the weekend during non-business hours. It doesn't matter if I use Interval, set the Date/Time or select Run now on the Escalation - No HPD:IncidentInterface_Create is submitted. Any suggestions? Thank you, Sandra Hennigan Remedy Developer ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Auto Generate an Incident
If you concurrently run a filter log, do you see any filters kicking off on the HPD:IncidentInterface_create and then erroring out? It looks like no records were recognized at run-time. On Mon, Sep 22, 2014 at 11:49 AM, Hennigan, Sandra sandra.henni...@usdoj.gov wrote: ** I really hope that someone can assist! Environment: ARS 8.1 ITSM 8.1 Oracle db Mid-Tier 8.1.01 SP1 Atrium SSO Goal: By calendar date/time, auto generate a new Incident. A Staging form was created in order to stage the data needed on the Incident form. A new record is added to the Staging form for each specific type of ticket to auto generate an Incident. After review of the record, the Status is set to “Send”. An Escalation runs on the 1st of the month to Push Fields from the Staging form to the HPD:IncidentInterface_Create form on records where $Status__c$ = Send (on Staging form). Works great in Test – Incident submitted; no errors, no issues. Packing List created with Form Escalation. Packing List exported/imported; Form Escalation added to Production. Production: Record in Staging form manually added. Escalation is run on demand. Logging entry: ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Checking ITM:GenerateMaintenanceINC (enabled) : going to fire in 762024 seconds on ITM:Staging_GenerateIncident ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Stop escalation processing ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Set new firetime of 24 seconds ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9600 */Start escalation processing -- Operation ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9600 */Checking ITM:GenerateMaintenanceINC : running on demand on ITM:Staging_GenerateIncident ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 -- Passed -- perform actions ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 CIS0001 ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 0: Push Fields ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9700 */ITM:GenerateMaintenanceINC completed on ITM:Staging_GenerateIncident (Elapsed time: 0.0100 seconds) ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9700 */Stop escalation processing No HPD:IncidentInterface_Create is submitted. I even added a Notify action to email me when the Escalation fires; email received. No arerror.log entry. The plan is to have the Escalation run during non-business hours. Testing has been done over the weekend during non-business hours. It doesn’t matter if I use Interval, set the Date/Time or select Run now on the Escalation - No HPD:IncidentInterface_Create is submitted. Any suggestions? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ -- *Tauf Chowdhury* ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Auto Generate an Incident
If you concurrently run a filter log, do you see any filters kicking off on the HPD:IncidentInterface_create and then erroring out? No. I concurrently ran Escalation Filter logging then did a “Run Now” on the Escalation; no entries in Filter log for HPD:IncidentInterface_Create. NOTE: If I copy/paste field content from the Staging form to HPD:IncidentInterface_Create, a new Incident is successfully submitted. Thank you, Sandra Hennigan Remedy Developer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent: Monday, September 22, 2014 11:55 AM To: arslist@ARSLIST.ORG Subject: Re: Auto Generate an Incident ** If you concurrently run a filter log, do you see any filters kicking off on the HPD:IncidentInterface_create and then erroring out? It looks like no records were recognized at run-time. On Mon, Sep 22, 2014 at 11:49 AM, Hennigan, Sandra sandra.henni...@usdoj.govmailto:sandra.henni...@usdoj.gov wrote: ** I really hope that someone can assist! Environment: ARS 8.1 ITSM 8.1 Oracle db Mid-Tier 8.1.01 SP1 Atrium SSO Goal: By calendar date/time, auto generate a new Incident. A Staging form was created in order to stage the data needed on the Incident form. A new record is added to the Staging form for each specific type of ticket to auto generate an Incident. After review of the record, the Status is set to “Send”. An Escalation runs on the 1st of the month to Push Fields from the Staging form to the HPD:IncidentInterface_Create form on records where $Status__c$ = Send (on Staging form). Works great in Test – Incident submitted; no errors, no issues. Packing List created with Form Escalation. Packing List exported/imported; Form Escalation added to Production. Production: Record in Staging form manually added. Escalation is run on demand. Logging entry: ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Checking ITM:GenerateMaintenanceINC (enabled) : going to fire in 762024 seconds on ITM:Staging_GenerateIncident ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Stop escalation processing ESCL TID: 003412 RPC ID: 125150 Queue: Escalation Client-RPC: 390603USER: AR_ESCALATOR (Pool 1) Overlay-Group: 1 /* Mon Sep 22 2014 09:21:36.8830 */Set new firetime of 24 seconds ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9600 */Start escalation processing -- Operation ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9600 */Checking ITM:GenerateMaintenanceINC : running on demand on ITM:Staging_GenerateIncident ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 -- Passed -- perform actions ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 CIS0001 ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 0: Push Fields ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9700 */ITM:GenerateMaintenanceINC completed on ITM:Staging_GenerateIncident (Elapsed time: 0.0100 seconds) ESCL TID: 006540 RPC ID: 0002650043 Queue: Admin Client-RPC: 390600USER: AR_ESCALATOR Overlay-Group: 1 /* Mon Sep 22 2014 09:21:38.9700 */Stop escalation processing No HPD:IncidentInterface_Create is submitted. I even added a Notify action to email me when the Escalation fires; email received. No arerror.log entry. The plan is to have the Escalation run during non-business hours. Testing has been done over the weekend during non-business hours. It doesn’t matter if I use Interval, set the Date/Time or select Run now on the Escalation - No HPD:IncidentInterface_Create is submitted. Any suggestions? Thank you, Sandra Hennigan Remedy Developer _ARSlist: Where the Answers Are and have been for 20 years_ -- Tauf Chowdhury _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at
Remedy Administrators and Developers Needed in Virginia Area
Hello ARSlisters, ActioNet is looking for Remedy ITSM Administrators and Developers to work on-site in the Virginia metro area for our Federal sector customer. This will be a 1-2 year period of performance with competitive salary and benefits. Scope of work will be upgrade from Remedy 7.6.4 to 8.x. Please contact me directly at echast...@actionet.com for questions or interest. Thank you, Eric Chasteen ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Remedy Administrators and Developers Needed in Virginia Area
Is it Virginia or Metro DC? -Original Message- From: Eric Chasteen eric.s.chast...@gmail.com To: arslist arslist@ARSLIST.ORG Sent: Mon, Sep 22, 2014 4:44 pm Subject: Remedy Administrators and Developers Needed in Virginia Area ** Hello ARSlisters, ActioNet is looking for Remedy ITSM Administrators and Developers to work on-site in the Virginia metro area for our Federal sector customer. This will be a 1-2 year period of performance with competitive salary and benefits. Scope of work will be upgrade from Remedy 7.6.4 to 8.x. Please contact me directly at echast...@actionet.com for questions or interest. Thank you, Eric Chasteen _ARSlist: Where the Answers Are and have been for 20 years_ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Number of user logins in remedy
Hi All, How can I determine the number of users that have logged in remedy for the last 7 days. My remedy application is on ARS v 7.1 It will be even better if I get to know via which mode they have logged in i.e. user tool or web. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Number-of-user-logins-in-remedy-tp119033.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
Re: Number of user logins in remedy
Hi Saurabh, This is relatively quick and easy to do. We have done exactly this for our Remedy server. 1) Create a small form that has fields for the data you need to know. 2) Enable archiving on this form to keep 7 days of history. 3) Add an active link attached to the Home page form or to your application main form that runs on Window Open and add a Push Fields action that submits a new record every time and populates the new form using the system keywords. 4) You can write a SQL query or a report to interrogate the new form's data to get the info you need. You can get an at-the-moment real time figure of how many users are logged in to the server at the moment, from the AR System Administration Console under Application--License Review, but that does not hold history. You could also enable the User Log File and parse it daily, but that is not as easy to do. Best Regards, Theo On Tue, Sep 23, 2014 at 6:15 AM, MalviyaSaurabh malviya.saurab...@gmail.com wrote: Hi All, How can I determine the number of users that have logged in remedy for the last 7 days. My remedy application is on ARS v 7.1 It will be even better if I get to know via which mode they have logged in i.e. user tool or web. Regards, Saurabh -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/Number-of-user-logins-in-remedy-tp119033.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years
