Group Notifications

I've got a bit of a connundrum 2 weeks ago, we upgraded from ARS/ITSM 7.6.04 to 9.0.01 (Windows 2008 servers and SQL 2008). After the upgrade we began to receive complaints from our users (not all) that they were no longer receiving notifications from Remedy. These seem to be Group

Re: Group Notifications

I checked and we're ok there. I think the key to this issue is that only some of the people in the group are affected. Others still get the Group Notifications. Thanks for the suggestion Marcelo! On Mon, Feb 1, 2016 at 4:14 PM, Martinez, Marcelo A wrote: > ** > > I had

Document for the Mid tier 8.1.01 performance tuning?

Hi Experts, Please could you share any doc. in relation to the performance tuning with the Mid tier as our mid tier is causing loads of concern. 1. Cache flush required every alternate day even if no modification done at code/config level. 2. FTS -Global search is hanging every now and

Change Flag with Set field on Display

Hi All, This should be simple but I can't get it to work in the client or the browser. Have a situation where users are not remembering to set the Status to In Process when they start working on it. The incident Status is Assigned and the Assignee is Mark. When Mark opens (On Display) the

Re: Frequent Session is invalid or timed out- ARERR (9201) issues to Users.

Yes, on web facing load balancer , sticky bit should be enable. On ARS facing load balancer sticky bit should be disable. Thanks, Abhijit H On 01-Feb-2016 1:03 pm, "Madhu V" wrote: > Hi Rob, > > > Currently the Web facing Load Balancer is not having any

Re: Change Flag with Set field on Display

Disable Change Flag is set to False From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Monday, February 01, 2016 11:51 AM To: arslist@ARSLIST.ORG Subject: Re: Change Flag with Set field on Display ** Does the Status field have the