Re: ARSlist Future

2016-06-03 Thread arslist
Hi Stan, Hasn't been that low since 1997. Still read by over 4000 as far as I can tell, how many more I don't know. IF everyone joins the ARSlist on BMC Communities we carry on and they will still see what they see now. If you really think it should stay the way it is now, contact me off line

Re: ARSlist Future

2016-06-03 Thread Stan Feinstein
Hi Dan, Is it still the case that over 2,000 people see the interchanges on the ARSList? While the number of interactions might be done, am I correct in saying that these people will no longer have any idea of the issues facing engineers? Thanks. Stan -Original Message- From:

Re: ARSlist Future

2016-06-03 Thread arslist
The move of the ARSlist to Communities is primarily a pragmatic one, the volume of posts to Communities even on the topics we cover are far greater. It seemed to make sense to let people go to one place, Communities, and ensure you know about everything going on, and of course what we are

Re: ARSlist Future

2016-06-03 Thread arslist
Well, not convinced we will have digest available at the time of the move, but I don't want to change when we move over. If communities can't provide it I am working on a work around (sound familiar?) Basically we can send the emails to somewhere else where the day gets bundled and people go

Analytics Upgrade

2016-06-03 Thread Kathy Morris
Hi, We are upgrading AR System/ITSM to 9.1. I am looking for the installer for the most recent version of Analytics. I found: https://docs.bmc.com/docs/display/public/BABSM8100/Home A team member is telling me that BSM Analytics 8.1 is not correct. He says there is another version of BMC

Re: ARSlist Future

2016-06-03 Thread Joe D'Souza
Like many others have stated, me too prefer email because of its independence from the internet when not connected - which is why I have mostly used ARS List from an Outlook Client. I'll be sad to see it go too although many of you say you could get communities setup much the same way. I have not

How the Used/Viewed by works in Knowledge Articles in 8.1.02?

2016-06-03 Thread Abhishek Anand
Hi Experts, Please could anyone suggest that how the viewed/Used by works for the knowledge articles in 8.1.02? As we have seen that there is no close button in knowledge articles also RKM Session Recording forms works on the same but bit hazy. Early response will be highly appreciated.

Re: SRD Mapping for Change Requests

2016-06-03 Thread Carl Wilson
Hi Sandra, If a field does not exist in the Interface_Create form, it cannot be used within SRM to push a value through. However, if it exists and is not available as a mapping you can add in the CAI configuration to "expose" it for use with SRM. You can customise the forms to add any fields