Message - ITSM ticket is already opened by another user

Hi, is it possible to notify user when ITSM ticket already has opened by another person? Any advise is appreciated Thanks Irina ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and

Re: Defined Searches

Hi, Hopefully you will find a good solution that is generic and requires very minimal overlaying and custom stuff. As I am not an ITSM expert, it takes a lot of investigation before I go along and implement customizations. The best setup is where I have an ITSM guru at hand that can tell me

Re: ITSM 9.1.2 fields and forms freebies now available

Thanks for doing this, Ben. I'm sure it will be helpful. Rick On Feb 1, 2017 09:28, "Ben Chernys" wrote: > ** > > Hi Folks, > > > > A short email to announce the availability of the Freebies Forms and > Fields spreadsheet for ITSM 9.1.2. This was an

ITSM 9.1.2 fields and forms freebies now available

Hi Folks, A short email to announce the availability of the Freebies Forms and Fields spreadsheet for ITSM 9.1.2. This was an original stack install 8.1 that was upgraded and had Smart IT installed as well. Also available are the fields for Service Now - a much smaller spreadsheet :)

Re: Defined Searches

Michelle, Thanks for the input. Getting the parameters to work in a normal search isn't the issue. It's getting a parameter to work from the Defined Searches in the Incident Management Console. An alternative is to do like Misi suggested and add start/end date fields to the Incident