For Ticket Search, Smart IT uses Remedy AR System’s Full Text Search engine. It
has a Relevancy Ranking algorithm which considers the Search text typed in by
the user and the "FTS indexes" fields for Ticket Forms. The relevancy ranking
algorithm assigns a "score" to every record searched and
We're running everything here on AWS for our servers and RDS for our DB here.
So far, it's been running good and gives us full control over everything -
which can be a good thing or bad thing!
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf
Think of AWS as a virtual data center that just isn't on premise. Any
infrastructure you build there, you own, including security, performance
etc... so it's the same as doing an on prem install.. you're just building
the servers on AWS. Remedy as the app itself is not built to take advantage
of a
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