Notify Assignee of a Worklog Update w/ Worklog Note (etc.) in Email Notification for Work Order

[Joel D Sender]

ARSlisters,

Having successfully implemented, FOR MyIT & SmartIT, 
https://communities.bmc.com/docs/DOC-33095

“How to Notify Assignee of a Worklog Update and Display the Worklog Note, 
Submitter Name, Submitter ID in the Email Notification for INC”



We’re attempting to implement https://communities.bmc.com/docs/DOC-34545

“Notify Assignee of a Worklog Update and Display the Worklog Note, Submitter 
Name, Submitter ID in the Email Notification for Work Order”.



In both cases, the described Active Link actions were performed in a filter to 
work with MyIT / SmartIT.



The comments section describes the problem we’re seeing: two Work Info entries, 
with the same comment, are being created.

The incorrect entry is created OOB when a W.O. is updated by the Assignee to 
notify the Requestor.

Since the requestor is submitting the note, this entry isn’t needed.

Combing through filter logs has been less productive than usual.



Has anyone solved this?

Thanks,

Joel

Joel Sender  *   jdsen...@earthlink.net





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Re: [EXTERNAL] Re: Trouble getting rrrchive to run

[Thomas Miskiewicz]

 Not town that part but the part ARS who listens on .


On Wed 2. May 2018 at 21:48, Dave Shellman  wrote:

> The port for the ARSystem should be a completely different port than the
> Telnet port.
>
> Dave
>
> On Wed, May 2, 2018 at 3:41 PM Thomas Miskiewicz 
> wrote:
>
>> telnet hostname port works just fine. I’ll try the IP address.
>>
>> On 2. May 2018, at 20:56, Fawver, Dustin  wrote:
>>
>> Usually when I get that error message, it’s because of one of two things.
>>
>>
>>
>> 1)  I don’t have an appropriate firewall exemption on the ARS server
>> for the machine that’s running RRRCHIVE.
>>
>> 2)  For whatever reason, I have to specify the IP address of the
>> source and/or target server instead of the hostname.
>>
>>
>>
>> I hope this helps.
>>
>>
>>
>> Dustin Fawver
>>
>> Sr. Help Desk Technician
>>
>> Information Technology Services
>>
>>
>>
>> P: 423-439-4648
>>
>> itsh...@etsu.edu
>>
>>  
>>
>>
>>
>> *From:* ARSList [mailto:arslist-boun...@arslist.org
>> ] *On Behalf Of *Thomas Miskiewicz
>> *Sent:* Wednesday, May 02, 2018 9:42 AM
>> *To:* ARSList 
>> *Subject:* [EXTERNAL] Re: Trouble getting rrrchive to run
>>
>>
>>
>> Thank you, Misi!
>>
>>
>>
>> Is there an advanced logging that would help where the problem is?
>>
>>
>>
>>
>>
>> Thomas
>>
>>
>> On 2. May 2018, at 15:36, Misi Mladoniczky  wrote:
>>
>> Hi,
>>
>> No, different server versions work just fine.
>>
>> Best Regards - Misi, RRR AB, http://www.rrr.se
>> 
>> (ARSList MVP 2011)
>>
>> Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13)
>> * RRR|License - Not enough Remedy licenses? Save money by optimizing.
>> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs
>> Find these products, and many free tools and utilities, at http://rrr.se
>> 
>>
>>
>>
>>
>> May 2, 2018 2:55 PM, "Thomas Miskiewicz" > <%22thomas%20miskiewicz%22%20%3ctmisk...@gmail.com%3e>> wrote:
>>
>> The thing is we have 7.6.4 on one side and 9.1.4 on the other side.
>> Problem?
>>
>>
>>
>>
>> On May 2, 2018, at 2:48 PM, Kevin M Candelaria  wrote:
>>
>> It's definitely compatible with 9.x
>>
>> I just did a 9.1.00 to 9.1.04 transfer and my config looks like this.
>> Worked perfectly fine.
>>
>> source_server =
>> source_tcp = 2020
>> source_user =
>> source_password =
>> target_server =
>> target_tcp = 2020
>> target_user =
>> target_password =
>> target_disabledeletefltr = YES
>> target_disablemergefltr = YES
>> target_disableaudit = YES
>> target_clearallrecords = YES
>> multipleforms = HPD:Template, \
>> HPD:Template Associations, \
>> HPD:TemplateCustMapping, \
>> HPD:TemplateSPGAssoc, \
>> splitsearch = YES
>> transfertype = SYNCIFNEWER
>> logfile = AUTO
>> progressbar = YES
>> --
>>
>> *From:* ARSList  on behalf of Thomas
>> Miskiewicz 
>> *Sent:* Wednesday, May 2, 2018 6:16 AM
>> *To:* arslist@arslist.org
>> *Subject:* Trouble getting rrrchive to run
>>
>> Hi Listers,
>>
>> I'm trying to use rrrchive tool (https://rrr.se/cgi/index?pg=chive-doc
>> )
>> to migrate data from Remedy 7.6.4 to Remedy 9.1.
>>
>> Here's my config file:
>>
>> rrrchive.cfg
>>
>> source_server = sourceservername
>>
>> source_tcp = 1100
>>
>> source_user = myusername
>>
>> source_password = PROMPT
>>
>> source_form = MyTestForm
>>
>> target_server = targetservername
>>
>> target_tcp = 1400
>>
>> target_user = myusername
>>
>> target_password = PROMPT
>>
>> target_form = MyTestForm
>>
>> splitsearch = YES
>>
>> transfertype = SYNCTOTARGET
>>
>> logfile = AUTO
>>
>> loglevel = DEBUG
>>
>> progressbar = YES
>>
>> and here's my log:
>>
>> rrrchive.log
>>
>> 1 rrrchive: 2018-05-02 11:51:50, type=APP, level=NOTICE,
>> file=rrrchive.cpp, line=5076
>>
>> 2 Program Start: configfile=rrrchive.cfg
>>
>> 3 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG,
>> file=rrrchive.cpp, line=365
>>
>> 4 ARSetServerPort(server=sourceservername, tcp=1100, rpc=0)
>>
>> 5 rrrchive: 2018-05-02 11:51:50, type=ARS, level=DEBUG,
>> file=rrrchive.cpp, line=365
>>
>> 6 ARSetServerPort(server=targetservername, tcp=1400, rpc=0)
>>
>> 7 rrrchive: 2018-05-02 11:52:06, type=ARS, level=ERROR,
>> file=rrrchive.cpp, line=389