RE: Inconsistent FTS Search Results
Kevin, On the outside chance that LJ didn’t solve your issue, you might check to see if an active link is (occasionally) setting a field that should not be included in the search. I solved a similar issue when we discovered an A/L that, for some records, set the ‘Assigned To Group’ in the search window. HTH, Joel Joel Sender * jdsen...@earthlink.net From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of LJ LongWing Sent: Monday, October 8, 2018 12:46 PM To: arslist@arslist.org Subject: Re: Inconsistent FTS Search Results Kevin, If you check the HPD:HelpDesk form and find the Incident Number field, if you check the DB properties, there should be a value of 'ARticleId', or something similar in the MSF Category field (I think that's it's name)either way, having that value in there should populate it as the first column in the global search column list On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer wrote: 8.1.02 Oracle Solaris Just finished a full reindex When I query for a full incident number in the Global Search field from the any console, i.e.Overview Console, sometimes it find a match and other times it does not. For example, INC002000102345 returns a match and INC002000102346 does not. It is not a permission issue or a tenancy issue because I see both incidents in my console. I just cant query them both from the Global Search field. What I notice is that the one that does get returned, INC002000102345, the incident number is highlighted in the Excerpt column so I think FTS is searching the Excerpt field not the actual incident number field. Has anyone seen a similar issue and is this working as expected? I would assume that I can type any valid incident number and get a result, but maybe not? Are there use cases that this is not true? How does the Excerpt column in the FTS results get populated? TIA Keviin -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Re: Inconsistent FTS Search Results
Kevin, If you check the HPD:HelpDesk form and find the Incident Number field, if you check the DB properties, there should be a value of 'ARticleId', or something similar in the MSF Category field (I think that's it's name)either way, having that value in there should populate it as the first column in the global search column list On Mon, Oct 8, 2018 at 1:39 PM Kevin Shaffer wrote: > 8.1.02 > > Oracle > > Solaris > > Just finished a full reindex > > > > > > When I query for a full incident number in the Global Search field from > the any console, i.e.Overview Console, sometimes it find a match and other > times it does not. For example, INC002000102345 returns a match and > INC002000102346 does not. It is not a permission issue or a tenancy issue > because I see both incidents in my console. I just cant query them both > from the Global Search field. > > > > What I notice is that the one that does get returned, INC002000102345, the > incident number is highlighted in the Excerpt column so I think FTS is > searching the Excerpt field not the actual incident number field. > > > > Has anyone seen a similar issue and is this working as expected? I would > assume that I can type any valid incident number and get a result, but > maybe not? Are there use cases that this is not true? How does the > Excerpt column in the FTS results get populated? > > > > TIA > > Keviin > > > -- > ARSList mailing list > ARSList@arslist.org > https://mailman.rrr.se/cgi/listinfo/arslist > -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
Inconsistent FTS Search Results
8.1.02 Oracle Solaris Just finished a full reindex When I query for a full incident number in the Global Search field from the any console, i.e.Overview Console, sometimes it find a match and other times it does not. For example, INC002000102345 returns a match and INC002000102346 does not. It is not a permission issue or a tenancy issue because I see both incidents in my console. I just cant query them both from the Global Search field. What I notice is that the one that does get returned, INC002000102345, the incident number is highlighted in the Excerpt column so I think FTS is searching the Excerpt field not the actual incident number field. Has anyone seen a similar issue and is this working as expected? I would assume that I can type any valid incident number and get a result, but maybe not? Are there use cases that this is not true? How does the Excerpt column in the FTS results get populated? TIA Keviin -- ARSList mailing list ARSList@arslist.org https://mailman.rrr.se/cgi/listinfo/arslist
