Re: Remedy Architecture & Performance tuning ....

2015-02-04 Thread laurent matheo
Well documentation gives you the sizing depending on thee number of concurrent users. As for software, you can find the minimum and supported versions in the compatibility matrix: http://www.bmc.com/available/spac.html Mobilis in Mobile. > Le 4 févr. 2015 à 20:23, Basant Soni a écrit : > >

Re: Compatibility matrix for AR System and ITSM Management Suite 8.1.02..

2015-02-21 Thread laurent matheo
Same here. It worked a week ago or something. Check your email :)  On 21 Feb, 2015,at 10:34 PM, Joe D'Souza wrote: I downloaded an excel sheet that listed http://media.cms.bmc.com/documents/ITSM-8100-Applications-Compatibility.pdf as the path to the compatibility matrix but this link seems

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread laurent matheo
Btw, are you using the "real" "SQL Server" or the "Express" version? I just realized that you had "express" in your instance name. If it's the Express version it seems you have to setup the 1433 port manually (which is not the case in the "real / full" SQL Server): http://support.webecs.com/kb

Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008

2015-02-23 Thread laurent matheo
cussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Monday, February 23, 2015 1:00 PM To: arslist@ARSLIST.ORG Subject: Re: Error while setting up my demo instance of AR System and ITSM Management Suite 8.1.02 on MS-SQL 2008 Btw, are you using the "real" "SQL

Re: Unable to specify Company for uploading Location, Support Group, People DMT sheets v8.1

2015-03-09 Thread laurent matheo
Hi :) Take a look at this :) https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/12/20/nyf-the-udm-strikes-back-multi-tenancy-time Mobilis in Mobile. > Le 9 mars 2015 à 21:21, Terri Lockwood a écrit : > > ** > Has anybody else run

Re: Atrium integrator AROutput detects bogus field length violation?

2015-04-29 Thread laurent matheo
Happened to me as well importing files (especially with DMT in 7.6.04), but most of the time is was due to database server being in Unicode and importing special characters (like accents) which take 2 bytes to be stored in database for example rather than 1 byte: « Tête » needs 5 bytes in Unicod

Re: System questions (7.6.04)

2015-04-29 Thread laurent matheo
Like Fred told it’s possible, I have a customer who did that to create a whole Server Group (copying /bmc/ and /arsystem/ folders from one server and changing some folders and cons files) but the « trick » is that there are quite some server references to alter (ar.conf, armonitor.conf, several

Re: How to mass update people?

2015-05-11 Thread laurent matheo
You can modify using UDM (didn't test all spreadsheets though): https://communities.bmc.com/community/bmcdn/bmc_atrium_and_foundation_technologies/bmc_remedy_ar_system/blog/2013/11/12/nyf-my-oh-myit-does-work-udm-81-and-modification I guess the problem is more deleting existing things. Adding wil

Re: ARS v9.0 - New Server Object - Associations

2015-05-14 Thread laurent matheo
And just to add something cool, you can "query" the association using rest apis for example. This way for example with the association between incident and Incident workinfos you can fetch in one rest api call the incidents WITH their related workinfos at the same time... No need for a join i

Re: Tip message showing in + fields

2015-05-27 Thread laurent matheo
** Hi Atul :)Try mid-tier side.It shoud be in file "LocalizedMessages.js" in (for me):"/ARSystem/midtier/resources/standard/LocalizedMessages.js"So maybe for you:"/arsys/resources/standard/LocalizedMessages.js"You also have them in the "standard_noopt" folder which is "just" a version with the carr

Re: Tip message showing in + fields

2015-05-27 Thread laurent matheo
ul Vohra wrote: ** Hi Checked LocalizedMessages.js file and that does not control this message as I believe it listed error messages only. FYI spoke to BMC last evening and was told this is hard-coded and can't be changed. Atul Original Message --

Re: Tip message showing in + fields - RESOLVED

2015-05-27 Thread laurent matheo
Nice ^_^ On 27 May, 2015,at 07:47 PM, Atul Vohra wrote: ** Laurent - Worked for me too THANKS Atul Original Message Subject: Re: Tip message showing in + fields From: "laurent matheo" Date: Wed, May 27, 201

Re: DMT Question

2015-06-10 Thread laurent matheo
Hi Kevin, Yes you can, pretty easily adding back the "company" column in Excel and adding back the "company" field in the Atrium Integrator jobs, I did a document on the BMC community and an example for one file (location): https://communities.bmc.com/community/bmcdn/bmc_remedy_ar_system/blog/2

Re: Issues while installing Remedy 9 on RHEL 7 and Oracle 11g

2015-08-05 Thread laurent matheo
Hi Vivek :) You mentioned the installation "failed", can you post the logs asked by Abhijeet, zipped and also the "arerror.log" file, zipped? Best regards. Laurent. On 05 Aug, 2015,at 05:00 PM, vivek garg wrote: ** Hi, Finally after our Network team open all ports, we can connect to Reme

Re: Serious flaw in BMC Remedy Licensing

2015-10-30 Thread laurent matheo
Personaly I don't see why you could not post this on bmc community but ok :) I am no license expert so well, did you contact bmc support or someone from BMC about it? In which version are you? Mobilis in Mobile. > Le 30 oct. 2015 à 18:50, Ryan Nicosia a écrit : > > Didn't think BMC wanted me t

Re: Remedy on Citrix?

2013-07-10 Thread laurent matheo
Hi :) Are there any performance issues? Mobilis in Mobile. > Le 10 juil. 2013 à 18:13, Jason Miller a écrit : > > ** Our Windows 7 users are accessing WUT via Citrix. We have some issues > with Crystal Reports/ODBC but I think it is specific to how one or two of the > Citrix servers are setu

Re: 7.6.04 Upgrade to 8.1

2013-07-16 Thread laurent matheo
** It's definitely not part of ITSM 8.1 release :)And yeah, the demo Chuck did at wwrug12 was quite impressive... It was "just" on a form modification (fields, layout), but result was there nonetheless.On 16 Jul, 2013,at 10:47 PM, Brian Pancia wrote:** I would love to see this in action.  I'm thin

Re: Extending 8.1 CMDB with a new Class / AST:Attributes records not being created

2013-07-19 Thread laurent matheo
** Hi :)Check this thread:https://communities.bmc.com/thread/82665?start=0&tstart=0We had this kind of issues where a record in AST:Attributes wasn't created for a custom class, I had to add an entry into form "AST:ClassAttributes" (since filter "ASI:SYA:CREATEASSETLIFECYCLESTATUS" was looking ther

Re: Attachments Vanishing

2013-07-23 Thread laurent matheo
** It seems it's using PerlApp. So initial program could be in Perl, and then "converted" into an executable file.On 23 Jul, 2013,at 09:54 PM, "richard@bwc.state.oh.us" wrote:What language is it written in? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Be

Re: BMC_Person

2013-08-09 Thread laurent matheo
** It'll trigger an error when you try to relate an asset and a people if the people's record has its reconciliation id at 0."used by" relationship type if memory serves?On 09 Aug, 2013,at 11:40 PM, Peter Romain wrote:Is there a reason for having the BMC_Person CI’s other than for software license

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

2013-08-12 Thread laurent matheo
** The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire" wrote:Anyone looked at this yet?? Claire ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "

Re: Service Pack 5 for 7.6.04 of the BMC Remedy Action Request System product.

2013-08-12 Thread laurent matheo
.1 just for 7.6.04. Sent from my iPhoneOn Aug 12, 2013, at 11:17 AM, laurent matheo <lm...@me.com> wrote:**The FTS architecture part looks interesting :)(backport from 8.1).On 12 Aug, 2013,at 04:40 PM, "Sanford, Claire&qu

Re: Has anyone installed 8.1.00.001 yet (8.1 patch 1)?

2013-08-14 Thread laurent matheo
** Hi,Went ok for me this morning. I didn't need to launch the installer as administrator (though for 8.0 patch xxx I had to, but it was a different environment).What kind of error do you have?On 14 Aug, 2013,at 03:04 AM, Thad Esser wrote:**Hi,Can someone let me know if you have successfully downl

Re: OT: Prevent MT Login

2013-09-06 Thread laurent matheo
** Yep, and the other problem with _javascript_ on login.jsp is that if he knows the "login trick" giving credentials in the url the "sorry pal I got you" trap in login.jsp wouldn't work.In this case you could alter the LoginServlet instead I guess, though that would mean quite some work...Another

Re: Fun -- if you couldn't work in the computer field

2013-09-26 Thread laurent matheo
I guess a pianist… Or just a lazy man on the beach :) Le 26 sept. 2013 à 21:44, Jason Miller a écrit : > ** > I am still considering becoming a window washer. I am guessing here but I > imagine it is a lot less stress. > > > On Thu, Sep 26, 2013 at 12:00 PM, John Sundberg > wrote: > ** > W

Re: WWRUG13

2013-10-01 Thread laurent matheo
Florida? ^_^ Mobilis in Mobile. > Le 1 oct. 2013 à 14:45, "Rhonda Zacharias [EverFind]" > a écrit : > > ** > What announcement? > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of Sanford, Claire > Sent: Tuesday, October 01, 2013 4:45 PM > To

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
** Well you could create a discussion (https://communities.bmc.com/discussion/create.jspa?containerType=700&containerID=1029) or a document (https://communities.bmc.com/document/create.jspa?containerType=700&containerID=1029) or a blog post (https://communities.bmc.com/blog/create-post!input.jspa?c

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
n them. I prefer buying my own storage devices so I can store them as is with no reduction or loss of EXIF image information.. JoeFrom: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo Sent: Tuesday, October 08, 2013 7:17 PM To: arslist@ARSLI

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
rvice and link to it I say create a document.  You can embed pictures in it.  There are some size limitations though (not sure off the top of my head). Jason On Tue, Oct 8, 2013 at 4:16 PM, laurent matheo <lm...@me.com> wrote:** Well you could create a discussion (https://communities.bmc.com/di

Re: Sort of OT: Pictures of WWRUG13..

2013-10-08 Thread laurent matheo
store high > quality videos, you may want to find a better storage solution. > > Joe > > > > > From: Action Request System discussion list(ARSList) > [mailto:arslist@ARSLIST.ORG] On Behalf Of laurent matheo > Sent: Tuesday, October 08, 2013 7:58 PM > > > To

Re: Help button in ITSM 8.1 not working

2013-10-16 Thread laurent matheo
The help file should be on EPD « BMCRemedyITSMSuite8.1.00.help.zip » for ITSM. You can find it on EPD, search for « BMC Remedy IT Service Management », then select the 8.1 version, then for example « Remedy Asset Management Application 8.1.00 » and you¹ll see « Help System ­ BMC remedyŠŠ ». Laure

Re: Help button in ITSM 8.1 not working

2013-10-17 Thread laurent matheo
loaded the offline documentation zip but i dont see a installer in the downloaded zip. I see a localhelp folder inside the docs.My question is how do i make the help button work. Thanks and Regards, Sagar On Wed, Oct 16, 2013 at 1:17 PM, laurent matheo wrote: ** The help file should

Re: OT - All time great error messages - Just for fun!

2013-10-18 Thread laurent matheo
I¹m coding a program that checks BMC foundation data and I enforced a unicity on « first name + middle name + last name » and a customer told that « BMC Doesn¹t do that », here was my reply: Yeah but it's so dirty to have that... And then later customers complain people of service desk have a lot

Re: This should start a discussion, BMC eliminates multiple postions

2013-10-23 Thread laurent matheo
** In France we've been hit pretty bad from last December to March. Nearly all projects (new and current upgrades / clean install / devs) have been stopped dead in the water because of the "crisis".It was the same for other companies, I have a colleague who stayed at home for like 3 months doing no

Re: ARS custom Java authentication guidance

2016-03-19 Thread laurent matheo
Hi Daniel, The mid-tier part is explained in the doc wiki at this url: https://docs.bmc.com/docs/display/public/ars201401/Integrating+the+mid+tier+into+an+SSO+environment To sum it up, it's kinda like this: -> copy your authenticator jar file (and libs if needed) in "/WEB-INF/lib/" from the mid

Re: Load balancing

2016-07-11 Thread laurent matheo
Hi Rick :) What is the life test implemented on the Netscaler? If it's "just" the ARS TCP port ping it will not be enough as LJ mentioned and you will have the same problems using the BigIP F5. I was recently at a customer site where the F5 did not detect that the ARS was out due to the "ping"

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