Resetting records.

2009-11-12 Thread Alexander Straph
Hello. Trying to find out if there is a run process out there that resets a record. Now, I know that the command PERFORM-ACTION-APPLY simply commits a record to the database, but wondering if there is a similar command that reverts a record to its original state. Kind of like pressing F5 to

Difference in APP-Management and APP-Support for ITSM 6.3 and 7.0

2009-11-09 Thread Alexander Straph
Hello. Can anyone tell me the difference between APP-Management and APP-Support? In 6.3, the APP-Management permission would give you access to the Remedy Management Console, whereas APP-Support would only have the Support Console. (And what is the difference between these two consoles

Complicated Crystal Report

2009-10-29 Thread Alexander Straph
To all Crystal Report Developers out there. I have been tasked to create what appears to be a very complicated report for a client using 7.0. They want to display a crystal report of a single Change Record. However, the problem is that they want this report to display the following: 1)

Date To Text

2009-10-19 Thread Alexander Straph
Hello. What is the best way to convert Date to Text? I'm trying to save timestamps on character fields for processing later. I know that Date is stored as an integer but is there a function in which I could save the text form of the date? Thanks

Crystal Reports compatibility for AR 6.3

2009-10-16 Thread Alexander Straph
I am trying to create some reports on an AR 6.3 server. From what I have been told, you need Crystal Reports 9 for this to work. We are in the process of trying to obtain Crystal Reports 9 but I have been told that it will take some time. One option is that we would be looking for a 6.3

Real to Integer Comparisons

2009-10-09 Thread Alexander Straph
Hi. The client has a set up where they have a field called SequenceNumber. This field is a decimal number set to a precision of 2. The reason for this is because they have subsequence numbers, that is it goes like 1, 2, 3, 3.1, 3.2, 3.3, 4. The entries are being grouped by whole number, that

Field 112 and ARS 6.3, how does it work?

2009-09-30 Thread Alexander Straph
Is there any way to include multiple groups on field 112 to restrict access to entries on a system with ARS 6.3? I know 7.0 allowed you to put multiple groups in but I have tried with 6.3 without much success. Thanks. __