Openfire with ARSystem 9.0

Hello Folks, I was wondering if anyone had integrated Openfire 3.8.1 or 4.0.1 with ARS 9.0 (no ITSM). I have been following the documentation https://docs.bmc.com/docs/display/public/ars81/Installing+and+configuring+the+Openfire+chat+server and

Private plugin and locating the same in logs

Hello Ars gurus!! I have created a custom plugin, assigned it in a private thread (390695) Now, when I enable server side API, Thread, Filter, SQL, Plugin logs, I do not see the mention of the private thread (390695). Though the plugin in working fine. Please advise how can I identify if the

Queries relating to ARERR 298

Hello All, We are very frequently getting the ARERR 298 in the arerror.log. Please find below the snippet, from the same; == 390603 : Too many filters processed during this operation (ARERR 298) Tue Nov 08 10:18:50 2014 DAL-QUE:Entry_Create Tue Nov 08 10:18:55 2014 390603 :

ARERR 94 on Global Search

Hello All, We are on ARS 7.6.04 SP2 / ITSM 7.6.04 SP2. Windows /SQL Server When performing a search on the Global Search field, we always get the ARERR 94 message. Timeout during database query - ONC/RPC call time out (ARERR 94). Please let me know the areas to look for. I have tried looking

Maxed out List and Fast threads query

Hello ArsGurus, Can someone please advise on how to identify if the list and fast threads have maxed out? I am using the arloganalyzer for the api and SQL logging. regards, Sonia ___ UNSUBSCRIBE or access ARSlist

Execution Time between API and SQL Logging

Hi Ars Team, I have run the arlogtimer utility, and observed that the Execution times in API is above 4 seconds for all the transactions. However, the execution times in SQL is maximum 1 second. I think it indicates that there is no need to perform indexes, but there is a need to check the

Modify key is missing in the incoming email -- Email based Change approvals

This is regarding Email Based Change approvals, on ITSM/ARS 8.1 We are following the following document; https://communities.bmc.com/community/bmcdn/bmc_it_service_support/change_process_management/blog/2013/12/17/the-pulse-email-based-approvals and we observed that the modify-key is missing in

Debugging escalations

Hello All, On a windows 8, ARS/ITSM 7.6.04 sp1, is there a utility like the arlogtimer to debug escalations. Is there some utility to indicate which escalations are taking long time to run. If escalations on pool1 are taking quite some time to execute, are there any pointers to debug the

Connection has timed out in midtier

Hello Gurus!!! I am running on ARS/ITSM 7.6.04 Sp2, midtier 7.6.04Sp2 Windows 2008, SQL Server. Once I change a password and relogin, midtier gives a time-Out Error (Connection has timed out) while user logs for the first time, this only happens from PC's outside company's domain. From the

CPU utilization sometimes goes upto 100%

Hello All, In my SQL logging each of the following statements are taking over 4 hours; SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER BY C1 ASC SELECT T8.C1 FROM T8 WHERE ((T8.C8 = N'BR-CHK-CONFIG') AND (T8.C501 = N'SG-Check-Config')) ORDER

Re: CPU utilization sometimes goes upto 100%

sorry, i missed the server details; ARS/ITSM/RKM 7.5 on Windows 2k8 RAM is 12 GB. The databse is SQL 2k8 on another separate machine, having 12 GB RAM. On Wednesday, 22 January 2014, 12:24, Jennifer Varkey sonia_m...@yahoo.co.uk wrote: Hello All, In my SQL logging each

Notification in Japanese text

Hi All, I am running ARS/ITSM 7.0 and would like to know the steps to send custom and out-of-the-box notifications in Japanese language. In addition to installing japanese language pack, what else do i need to do, in order to receive and send notifications in Japanese? thank you, sonia

Prompt when logging into mid-tier

  Windows 2008 R2   IIS 7 (webserver)   Tomcat 6 (jsp engine)   Midtier 7604   When opening a config page or home page we are getting a prompt to save or open the CONFIG.JSP file.   Best Regards, Sonia ___ UNSUBSCRIBE

Server Time value

Hello Ars Gurus!! I have been trying to re-format the Server Time from mm/dd/ to mm-dd-, however, it does not change. I have done the change in the Regional Settings and re-booted the machine and started the arsystem services, yet, the format displays as mm/dd/. Is there any other

Oracle-Two-Task in Oracle LoadBalanced Oracle DB

Hello All, I have the following entries in the tnsnames.ora ORCL =   (DESCRIPTION =     (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_125)(PORT = 1521))     (ADDRESS = (PROTOCOL = TCP)(HOST = ITSM764_126)(PORT = 1521))     (LOAD_BALANCE = yes)     (CONNECT_DATA =   (SERVER = DEDICATED)  

Re: Time Out In Email Engine

Hello Jayesh, Nothing changed so far. regards, sonia From: jayesh panchal jhpancha...@gmail.com To: arslist@ARSLIST.ORG Sent: Thursday, 18 April 2013, 14:45 Subject: Re: Time Out In Email Engine ** Hi Sonia, Have you upgraded your Exchange Server or