Drop Table AR0float

Our environment - Application Server: MS Windows 2003 SP 1 ARS 7.0.01, patch 001 ITSM 6 CMDB 1.1, patch 4 Database Server: MS Windows 2003 SP 2 MS SQL 2005 Our Remedy service suddenly began to run very sluggishly with users reporting long wait times to bring up or to update a case, or to

Re: Random Email Recipient

through the table and select a manager. But then the question is making sure that the selection of a manager is done equitably so that no one manager is inundated. I may be making this more difficult that I should, and wanted to know how others may have approached this. Joseph Kasell Global IT Services

Random Email Recipient

manager as an email recipient? Appreciate the help. BTW.we're using ARS 7.0.01 and ITSM 6, and MSSQL 2005. Thank you! Joseph Kasell Global IT Services Information Services Navy Federal Credit Union ___ UNSUBSCRIBE

Form Refresh Question

on the server and the clients. Appreciate the help! Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti

Re: Perl Question

bad thing is that we also had a reorg and I lost one of my developers, so I have been having to do more with less. It's been quite the challenge. Thanks again! Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union

Perl Question

, but I'm new to this, and I'm very certain I'm overlooking something. Appreciate the help! Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives

Re: Perl Question

Fred, That was exactly it! Thank you for the quick response and help! Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Grooms

Re: Reservation/Scheduling in ARS

Everybody, Appreciate the responses and ideas! Thad Esser noted that this is deceptively simple, and it is (d**n brain-lock on my part). Now, off to the lab with some different approaches to try. Thank you! Joseph Kasell Senior Systems Engineer Navy Federal Credit Union

Reservation/Scheduling in ARS

-party solution, so that's out (things being what they are, our belts are tight here as well). We're using ARS 7.0.01 and ITSM 6. Appreciate the help! Joseph Kasell Senior Systems Engineer Navy Federal Credit Union

Remedy and Mouse Scrollwheel Question

Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use the scrollwheel of my mouse to scroll up and down while in the Admin Tool. Why can't I do the same for that form in the User Tool? We're running ARS 7.0.01 patch 001 on the

Re: Remedy and Mouse Scrollwheel Question

list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:27 PM To: arslist@ARSLIST.ORG Subject: Remedy and Mouse Scrollwheel Question Hello all! I have a Remedy form that is long enough that one needs to scroll down to see the bottom. I can easily use

Re: Remedy and Mouse Scrollwheel Question

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joseph Kasell Sent: Thursday, April 16, 2009 1:54 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy and Mouse Scrollwheel Question Doug, That's exactly what I'm saying. I'm very well aware of the page holders. This situation has

Re: Remedy and Mouse Scrollwheel Question

volun= tary participation in this forum is not intended to convey a role as a spok= esperson, liaison or public relations representative for BMC Software, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslis= T.ORG] On Behalf Of Joseph Kasell

Re: Upgrading to SQL 2005

system in the event something goes wrong. And if you can perform the upgrade in a lab environment, this will give you a good idea of how long your outage time will be. Based on what we've seen, we're budgeting about a two-hour outage of our production server. Your mileage may vary. Joe Joseph

Re: Popup Broadcast Messages

Fred, You're you're preaching to the choir, but the decision was made years ago (and before I came on board here) not to have the alert tool installed on the desktops. I don't see that changing any time soon. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy

Re: Popup Broadcast Messages

package that we use that deploys Remedy to the desktops here does not include the Alert tool as an item under StartProgramsetc in Windows. This is the hand I have to work with. Joe Joseph Kasell Senior Systems Engineer Navy Federal Credit Union Have a Remedy issue or question? Email your query

Mid-Tier Question - Passing Values

request, is there any way to build a generic URL so that the text in that service catalog link is passed to that field I referenced ? We're running Mid-Tier 7.0.01 patch 001. The service catalog page is external to our mid-tier server. Appreciate the help. Joseph Kasell Navy Federal Credit Union

Re: Mid-Tier Question - Passing Values

catalog text that needs to be passed. Joseph Kasell Navy Federal Credit Union Have a Remedy issue or question? Email your query to the Remedy_Administrators mailbox in Notes. Grooms

Re: OT: BBQ tour

since it's not too far from the end of the runway! Congrats to your son! Joe Joseph Kasell Network Management Integrator Global Telcom Services Navy Federal Credit Union David.M Clark

Flashboards Question

curious if I am missing something obvious. Appreciate the help. Joe Joseph Kasell Network Management Integrator Global Telcom Services Navy Federal Credit Union ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

CTI Management Question

to get ideas from others out there as to how they handle this. I appreciate the help. Joe Joseph Kasell Network Management Integrator Global Telcom Services Navy Federal Credit Union 12851 Worldgate Drive, 7th Floor Herndon, Virginia 20170

Re: CTI Management Question

Rick, We're using ITSM 6. I like your phrase where the theoretical meets the practical... There is obviously a fine line, or tipping point, that needs to be found to balance those two concepts. Joe Joseph Kasell Network Management Integrator Global Telcom Services Navy Federal Credit Union

Re: BMC Remedy - Copy to Archive and Delete from Source

a second). Archiving is done nightly now. It takes a minute to archive the 400 to 500 tickets that meet the archive criteria. I know that my users are happy. Joe Joseph Kasell Navy Federal Credit Union Melanie

Re: BMC Remedy - Copy to Archive and Delete from Source

Mel, We didn't measure that specifically before and after archiving, but our users are telling us that the response for that activity is better. Joe Joseph Kasell Navy Federal Credit Union Melanie Snayer

Re: BMC Remedy - Copy to Archive and Delete from Source

and API logs were a real eye-opener insofar as that was concerned. Joe Joseph Kasell Navy Federal Credit Union Thad K Esser [EMAIL PROTECTED

Re: Status History....

. Joseph Kasell Network Management Integrator Global Telcom Services Navy Federal Credit Union Kemes, Lisa [EMAIL PROTECTED

Re: Transaction log is full.

://support.microsoft.com/kb/873235 Over a long course of time, if you are using Remedy with all the add-ons you list, that transaction log can grow quite large. Joseph Kasell Network Management Integrator Telecommunications Division Navy Federal Credit Union 820 Follin Lane Vienna, Virginia 22180 703/206-2007

Server Logging

of two solutions: swapping ar.cfg files or using a utility called driver. Maybe I'm wrong but to me this KB doesn't address what I am asking. Can anybody shed some light on this? I'm missing something. Appreciate the help. Joseph Kasell Network Management Integrator Telecommunications Division Navy

Re: ARERR 9093

Claire, Your syntax is correct but that config option will suppress server warnings and notes only (this from the Configuring AR System reference). We use it to suppress a warning message, which is great, but I guess errors are still meant to get through. HTH, Joe Joseph Kasell Network

Re: BMC Rant

instruction. Can't say it was a waste of time but I usually would leave Remedy training with more info than expected. Overall, we've been satisfied with Column. Joseph Kasell Network Management Integrator Telecommunications Division Navy Federal Credit Union

Re: Diary Field Issue

. Joseph Kasell Network Management Integrator Telecommunications Division Navy Federal Credit Union Bruce Scott [EMAIL PROTECTED

Re: New Support Policy?

a WebEx session and walk through various steps to troubleshoot a problem (I had them on for an hour and a half in one instance...they were very patient in their approach). Overall, we've been happy. Joseph Kasell Network Management Integrator Telecommunications Division Navy Federal Credit Union

Post 7.0.01 Upgrade Problem

Here is our environment: Server OS: Windows 2003 ARS Version: 7.0.01 patch 001 On 3/18, we upgraded from version 6.3, patch 20. These first two weeks in production of the new server software we've been experiencing degradation of server performance. At first, it was barely noticeable as we