Since you mentioned the preference server, these are the first two
places I would look.
1) From User, check tools\options\display to be sure they have not
changed the font for a field or two. (I have had users do this).
2) From the form AR System User Preference, check that the user does not
Mark,
You said:
I have set up a request in soapUI and am getting a response back
with an incident number (below), but no ticket is created and there
is no error to say what the problem might be (not much better than
BackChannel??)
You are submitting the request to form
Mark,
Not exactly broken, your code to open the ticket from the
HPD_IncidentInterface_Create_WS form could be perfect. But if your
HPD_IncidentInterface_Create_WS form was a copy of the
HPD_IncidentInterface_Create with some tweaking for the Web Service,
then it is going to look for an entry in
LOL - John, I feel that way to sometimes.
To address the question, I have not seen nor expect to ever see a
commercial book addressing Remedy and the CMDB. I have seen books for
Crystal Reports. I have never ordered or read any of them so I don't
know if any of them are useful, but at least
Sandra,
I have a similar setup except we are not virtualized. Usually
restarting the Email service gets us going but you have done that, so
let's go the more obscure topics.
- What email type are you using for incoming and outgoing email? (We
use MAPI, so that's where my experience is.)
- Have
If you are using ITSM products, you may want to consider more then just
C2 (Submitter) and C5 (Assignee) for records that are still open.
Example: if you are on Helpdesk 6 or Change 6, if you don't update the
Requestor Login (field 24005), then notifications to the client will
fail because
Title: RE: BMC Support(less)
**
At times when I'm on hold, I get the feeling I am playing Musical ACDs (like Musical Chairs). The hold music changes every 60 seconds, giving me the feeling like I have been routed to the next Call Center's hold queue. I agree that the quality of information
**
We had to do something similar withARS 4.5 and
Crystal 8.Butwhen we switched toARS 5.1x
andCrystal 9, we now load an Active-X control to run the custom reports
from either the 5.1.2 Mid-Tier or any 5.x or 6.x user tool. Once all the
clients set the Tools/Option flag to "ODBC Use
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