ACD integration with Remedy User: Not able to have active links see received field values

HI all, If you have any application on a user's PC (such as ACD software client) opening a ticket form (say, submit mode) in Remedy user... ...and you have active links on this form that receive some field values from the software and take any action **as the window is opening** ...please let

Re: ACD integration with Remedy User: Not able to have active links see received field values

Rabi, Granted, I don't know how this would work kuz I don't know DDE/OLEbut instead of having it run a macro, wouldn't it be possible to tell it to open the window directly? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf