All,
This is on ITSM 9.1/Change.
Our change implementation has a few "system" approvers, but there are
almost always a range of manually added approvers added to each change.
When an approval entry is added to a change, the approval engine sends out
a notification to the user(s) asking for
Good morning,
I've been tasked with building a custom approval process. The requirement is
that on Change Management, the Close Down Approval isn't to take place until at
least 24 hours after the Change Request is completed. The way I was thinking
of handling this would be to use a custom
it seems like nobody in support understands how
approvals work.
Thanks,
Shawn Pierson
Remedy Developer | Energy Transfer
From: Pierson, Shawn
Sent: Thursday, October 18, 2012 9:42 AM
To: arslist@ARSLIST.ORG
Subject: Approval Engine Notifications
Good morning,
I've been tasked with building a custom
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