Re: Conversion of Plain text to HTML without a template.

Hi Robert, The workaround is not working. So I moved forward with the new workaround. I created a filter on the AR System Email Messages form with a set fields action -- 'HTMLBody' = $Plain Text Body$ Then I pasted the the HTMl format in the Message Body of the SYS:Notification Messges form. This

Re: Conversion of Plain text to HTML without a template.

Glad to hear you resolved this issue. I have two questions for you just for reference. What version of the AR System are you using? Did you set the header template as the default header template in AR System Mailbox Configuration during your testing (a step I seemed to have forgotten)?

Re: Conversion of Plain text to HTML without a template.

Hi Robert, The environment details are -- ARS7.5 Patch3, Oracle10g, Solaris SPARC. I set the header template in the ARSystem Email Configuration form the html tagged(without the html body tags) message in the Email Message Body of the SYS:Notification Messages form. The mail I got as a result of

Re: Conversion of Plain text to HTML without a template.

Hi Robert, Thanks for your response. Bu I am getting the expected results. The header template is doing it's job at the mail client but not the body text of the mail message which is pasted in the plain text body with all the html tags except html body tags. Are u saying to paste these things in

Re: Conversion of Plain text to HTML without a template.

Well, if you are using the AR System Email Messages form, you can paste the contents in the HTML tab. If you are modifying the default system message you just need to insert the tags in the Message Body box on SYS:Notification Messages. As long as you have that header template defined it

Re: Conversion of Plain text to HTML without a template.

Define a header template with the html and body tags, then set that as the default in your email configuration. That will force everything to be in html. When you send the emails use all the html tags in the email except the html and body tags. Sincerely, Robert Fults Remedy Dev. Florida

Conversion of Plain text to HTML without a template.

Hi Listers, I am working on email notification. In the email messages the default outgoing messages are send by the plain text with the message in the tab Plain text in AR System Email Messages form. How can we make this message appear in the tab HTML forcefully in the AR System Email Messages