, they always do :)
Thanks,
Gary Opela, Jr.
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: Wednesday, December 17, 2008 10:28 AM
To: arslist@ARSLIST.ORG
Subject: Escalation timings
**
Just a general
their
timings...you can come into a situation where escalation is always busy.
_
From: Action Request System discussion list(ARSList)
[mailto:arsl...@arslist.org] On Behalf Of Barber, David
Sent: Wednesday, December 17, 2008 9:28 AM
To: arslist@ARSLIST.ORG
Subject: Escalation timings
**
Just
Just a general question on escalations ...
Say if we have several escalations in place on different timings.
Escalation A - 3 minutes
Escalation B - 5 minutes
Escalation C - 7 minutes
Escalations are a single thread, so run in sequence. If say some of the
escalations could possibly take
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