Re: Info about incident 7.03

2009-12-04 Thread Gianluca Nieri
, November 10, 2009 2:19 AM *To:* arslist@ARSLIST.ORG *Subject:* Re: Info about incident 7.03 ** Yes, of course, but the point is that I'm not sure that the two company are totally separated and can have independent support structure... Thank for your help, Gian On Tue, Nov 10, 2009 at 7

Re: Info about incident 7.03

2009-11-10 Thread Gianluca Nieri
Yes, of course, but the point is that I'm not sure that the two company are totally separated and can have independent support structure... Thank for your help, Gian On Tue, Nov 10, 2009 at 7:08 AM, Frank Caruso caruso.fr...@gmail.comwrote: Sounds like you may want to look into using the

Re: Info about incident 7.03

2009-11-10 Thread strauss
] On Behalf Of Gianluca Nieri Sent: Tuesday, November 10, 2009 2:19 AM To: arslist@ARSLIST.ORG Subject: Re: Info about incident 7.03 ** Yes, of course, but the point is that I'm not sure that the two company are totally separated and can have independent support structure... Thank for your help

Info about incident 7.03

2009-11-09 Thread Gianluca Nieri
Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and resolve tickets, requester web interface, categorization, etc. maintaining a full data isolation? I mean like having two distinct Incident 7.03 installations... Thanks in

Re: Info about incident 7.03

2009-11-09 Thread Frank Caruso
Sounds like you may want to look into using the multi-tenancy feature in ITSM. On Tue, Nov 10, 2009 at 8:58 AM, Gianluca Nieri gianl...@gianlucanieri.com wrote: ** Hi, Is it possible with Incident 7.03 to manage two different help desks each one with it's own support groups who open and