Re: OT: Remedy Log Files - Reset Pointer

2006-09-13 Thread Brian Goralczyk
** I am a tad bit confused about this. I just move the file to a new filename and the server automatically creates a new file with no nulls to get to the same file size. I wonder if it is your server that is holding the file size and not Remedy. I am running on Solaris. ARS 6.3. I would just try

Re: OT: Remedy Log Files - Reset Pointer

2006-09-13 Thread Brian Goralczyk
) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Wednesday, September 13, 2006 11:52 AMTo: arslist@ARSLIST.ORG Subject: Re: OT: Remedy Log Files - Reset Pointer** I am a tad bit confused about this. I just move the file to a new filename and the server automatically creates a new

OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread Heider, Stephen
List, I just wrote a program that imports the ARS log files (actually, any text file) into a form. It works fine and clears out the log files each time it's run. ARS evidently remembers the last byte offset of each log file - instead of simply appending text to the end of the log file. When

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread Carey Matthew Black
Stephen, How about you first tell the ARS server to use a different log file name then grab the old file and load it up? ( It should work with any file other than arerror.log. Not sure that name can be changed.) -- Carey Matthew Black Remedy Skilled Professional (RSP) ARS = Action Request

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread Jason Miller
** I have a similar situation where we have been working on a Perl parser for aruser.log that does some cleanup and creates a csv file to be imported into a form for stats. Ultimately I would love to automate the whole process of parsing the file and starting a new one after the csv file is

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread L. J. Head
:55 PMTo: arslist@ARSLIST.ORGSubject: Re: OT: Remedy Log Files - Reset Pointer ** I have a similar situation where we have been working on a Perl parser for aruser.log that does some cleanup and creates a csv file to be imported into a form for stats. Ultimately I would love to automate

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread Heider, Stephen
f Of L. J. HeadSent: Tuesday, September 12, 2006 3:07 PMTo: arslist@ARSLIST.ORGSubject: Re: OT: Remedy Log Files - Reset Pointer ** Did you get the post I made that included the little form I built that can do just that? L. J. HeadSoftware EngineerRemedy Approved Consultant From: A

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread Grooms, Frederick W
on Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jason MillerSent: Tuesday, September 12, 2006 1:55 PMTo: arslist@ARSLIST.ORGSubject: Re: OT: Remedy Log Files - Reset Pointer ** I have a similar situation where we have been working on a Perl parser for aruser.log

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread L. J. Head
: Tuesday, September 12, 2006 1:59 PMTo: arslist@ARSLIST.ORGSubject: Re: OT: Remedy Log Files - Reset Pointer ** Yes, thank you. It is a nice tool to toggle logging. I plan to use it for my regular toggling. I am presently trying to perform updates via the .Net API, primarily because I want

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread Jarl Grøneng
One solution is to let AR Ssystem write to a new logfile each day. I did that when I wrote a log-rotate toll into AR System. -- Jarl On 9/12/06, Heider, Stephen [EMAIL PROTECTED] wrote: List, I just wrote a program that imports the ARS log files (actually, any text file) into a form. It