I am having some issue with SLM coloring and HPD:Help Desk. We have SLM
defined so that it only fires for User Service Restoration incidents and
not Service Request. Recently we started having issues in that some of
the incidents are being colored when they are service requests and they
are not
You need to submit a ticket to BMC support. This was reported as a bug and I
have not seen the fix being included in any patch.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist@ARSLIST.ORG
Sent: Wed, 12 Nov 2008 10:01 am
Subject: SLM issues with HPD:Help Desk
**
I
, November 12, 2008 10:10 AM
To: arslist@ARSLIST.ORG
Subject: Re: SLM issues with HPD:Help Desk
** You need to submit a ticket to BMC support. This was reported as a
bug and I have not seen the fix being included in any patch.
-Original Message-
From: Begosh, Kevin [EMAIL PROTECTED]
To: arslist
PROTECTED]
Sent: Wednesday, November 12, 2008 12:12 PM
To: Begosh, Kevin
Subject: RE: SLM issues with HPD:Help Desk
Ah, sorry.. should have been more specific.
Open the SLM Console, Service Targets tab and open a service target that
you believe should have fired on an incident and didn't. You
Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED]
On Behalf Of Begosh, Kevin
Sent: 12 November 2008 15:15
To: arslist@ARSLIST.ORG
Subject: Re: SLM issues with HPD:Help Desk
**
yes I have. They came back and said the fix was in patch 9004, but then they
said not to install this because
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