Re: need input about data migration after Upgrade

2017-04-20 Thread Mark Herring
Hi Amit, You can use ITSM Bridge (www.itsmbridge.com) to perform a delta data migration of records from any Remedy application to ITSM 91. It uses a configurable Remedy-like query to determine which records to select for migration. There is also a delete configuration option to allow optional

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

2017-04-20 Thread Misi Mladoniczky
Hi, One big difference between DDM and RRR|Chive is that DDM just finds all records after the date/time you specify and transfer these records. RRR|Chive will pull all recordids and modify-dates from both system and then do transfer/delete as appropriate. No need to specify a date. Because of

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

2017-04-20 Thread Vinod Gaidhani
Thanks Misi, seems to be good and overcomes shortcomings of DDM. Vinod. > On 20-Apr-2017, at 2:30 PM, Misi Mladoniczky wrote: > > ** > Hi, > > One big difference between DDM and RRR|Chive is that DDM just finds all > records after the date/time you specify and transfer these records. > > RRR

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

2017-04-20 Thread JD Hood
As for custom fields, the in the 7.x version, the default DDM mapping was based on matching field IDs, unless a different mapping was specified. So as long as custom fields had the same field ID between the systems, the data would migrate correctly. So, with DDM migrating between two forms, it wou

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

2017-04-20 Thread Misi Mladoniczky
Hi, So RRR|Chive works in a similar way, where matching ids are the default, regardless if it is a custom field or not. Fields can then be mapped/skipped specifically. It sounds like a simple thing to generate rrrchive-config-files based on the mapping-files from DDM!? Any chanse of supplying

Re: [Non-DoD Source] Re: need input about data migration after Upgrade

2017-04-20 Thread JD Hood
I currently lack access to a system - but I think DDM installs with Migrator? -JDHood On Thu, Apr 20, 2017 at 8:48 AM, Misi Mladoniczky wrote: > ** > Hi, > > So RRR|Chive works in a similar way, where matching ids are the default, > regardless if it is a custom field or not. Fields can then be

How to "split" Unrestricted Access

2017-04-20 Thread Irina Solarcuka
Hi, I would like to "split" Unrestricted Access in two parts - HR Unrestricted Access and Unrestricted Access for the other incidents. Is it possible? I've created an additional field in CTM:People form called HR Unrestricted Access, an additional Role and group with the same name. I can't use mul