Susan,
Even if the escalation fired and ran, if the email engine service is down I am
thinking the notification would only queue and not send until the mail engine
service was online again. Do you use any monitoring tools in-house like scom or
zabbix? We have had success using those to monitor
was treated like any other outside email and often would make its
way to user's junk mail - and they would complain about not receiving their
email messages.
From: ARSList [mailto:arslist-boun...@arslist.org] On Behalf Of Mckinnish,
Randy via ARSList
Sent: Wednesday, January 24, 2018 2:3
Greetings List,
Has anyone had issues with email messages form no longer having all three
attachment alternatives when the service account is moved from Exchange to
Office 365? We normally see (and still do for accounts that have not been
migrated yet on 8x and 9x) email.txt,
Hey Listers,
Has anyone ever done an integration using Bold360 as a chat agent? They
apparently have an integration path with Salesforce and Zendesk but not Remedy.
Just wondered if anyone had tinkered around with the product before.
Thanks
This email is subject to certain disclaimers,
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