Re: $OPERATION$ keyword w/Modify All

2017-10-16 Thread Fawver, Dustin 
Jason,

Thanks for pointing me in the right direction.  I guess I just glazed over the 
SET ALL value since the documentation mentioned it being used in a push 
operation.  You were correct on the value.

Michael,

Thanks for reminding me about the Execute Options.  I had it on Display, but I 
had to change it to “Window Open” in order to get it to work correctly.
Thanks to both of you!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648
itsh...@etsu.edu
[itslogo]<http://www.etsu.edu/helpdesk>

From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Mike Galat
Sent: Saturday, October 14, 2017 10:40 AM
To: arslist@ARSLIST.ORG
Subject: [EXTERNAL] Re: $OPERATION$ keyword w/Modify All


*** This email does NOT originate from an ETSU person or service. ***
**
Hi Dustin –

It may have to do with where in the process you are actually capturing the 
operation.  I have a small test form, and I created three active links, one to 
fire on Display, one on Window Open, and one on Window Loaded.  The active link 
simply displayed  operation: $OPERATION$ in the prompt bar.  
Here is what I found, (one small caveat – we run 8.1.02):

Open in new mode:
Window Open operation: CREATE (ARNOTE 1)
Window Loaded operation: CREATE (ARNOTE 1)

Open in Search mode:
Window Open operation: QUERY (ARNOTE 1)
Window Loaded operation: QUERY (ARNOTE 1)

Perform a search:
Display operation: SET (ARNOTE 1)

Select all, then click Modify All:
Window Open operation: SET ALL (ARNOTE 1)

Your mileage may vary!

Thanks,

Michael Galat


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Saturday, October 14, 2017 03:30
To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>
Subject: Re: $OPERATION$ keyword w/Modify All

**
Is the button really being set to Submit Ticket on Modify All because the 
$OPERATION$ is inaccurately resolving to CREATE or just because that is the 
default text of the button?

Did you try using "SET ALL" for the $OPERATION$ comparison?

https://docs.bmc.com/docs/ars91/keywords-609072326.html#Keywords-Keywords

Jason



On Fri, Oct 13, 2017 at 4:39 PM, Fawver, Dustin 
<faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote:
**
Greetings!

I have a form in ARS 9.1.02 where I’ve created a button to commit changes when 
either creating or modifying a request.  I use the $OPERATION$ keyword to 
determine what mode I’m in.  I change the label on the button to read “Submit 
Ticket” for new requests, and to “Update Ticket” when modifying a request.  
When I select multiple requests at once and choose “Modify All”, it appears 
that the value for $OPERATION$ is being set to “Create”, so the button reads 
“Submit Ticket”.  While the operation still works as expected when clicking the 
button, I’d like to make the button label read “Update All” in those cases.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648<tel:(423)%20439-4648>
itsh...@etsu.edu<mailto:itsh...@etsu.edu>
[itslogo]<http://www.etsu.edu/helpdesk>

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_
_ARSlist: "Where the Answers Are" and have been for 20 years_

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Re: $OPERATION$ keyword w/Modify All

2017-10-14 Thread Mike Galat 
Hi Dustin –

It may have to do with where in the process you are actually capturing the 
operation.  I have a small test form, and I created three active links, one to 
fire on Display, one on Window Open, and one on Window Loaded.  The active link 
simply displayed  operation: $OPERATION$ in the prompt bar.  
Here is what I found, (one small caveat – we run 8.1.02):

Open in new mode:
Window Open operation: CREATE (ARNOTE 1)
Window Loaded operation: CREATE (ARNOTE 1)

Open in Search mode:
Window Open operation: QUERY (ARNOTE 1)
Window Loaded operation: QUERY (ARNOTE 1)

Perform a search:
Display operation: SET (ARNOTE 1)

Select all, then click Modify All:
Window Open operation: SET ALL (ARNOTE 1)

Your mileage may vary!

Thanks,

Michael Galat


From: Action Request System discussion list(ARSList) 
[mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller
Sent: Saturday, October 14, 2017 03:30
To: arslist@ARSLIST.ORG
Subject: Re: $OPERATION$ keyword w/Modify All

**
Is the button really being set to Submit Ticket on Modify All because the 
$OPERATION$ is inaccurately resolving to CREATE or just because that is the 
default text of the button?

Did you try using "SET ALL" for the $OPERATION$ comparison?

https://docs.bmc.com/docs/ars91/keywords-609072326.html#Keywords-Keywords

Jason



On Fri, Oct 13, 2017 at 4:39 PM, Fawver, Dustin 
<faw...@mail.etsu.edu<mailto:faw...@mail.etsu.edu>> wrote:
**
Greetings!

I have a form in ARS 9.1.02 where I’ve created a button to commit changes when 
either creating or modifying a request.  I use the $OPERATION$ keyword to 
determine what mode I’m in.  I change the label on the button to read “Submit 
Ticket” for new requests, and to “Update Ticket” when modifying a request.  
When I select multiple requests at once and choose “Modify All”, it appears 
that the value for $OPERATION$ is being set to “Create”, so the button reads 
“Submit Ticket”.  While the operation still works as expected when clicking the 
button, I’d like to make the button label read “Update All” in those cases.
Thanks!
Dustin Fawver
Sr. Help Desk Technician
Information Technology Services

P: 423-439-4648<tel:(423)%20439-4648>
itsh...@etsu.edu<mailto:itsh...@etsu.edu>
[itslogo]<http://www.etsu.edu/helpdesk>

_ARSlist: "Where the Answers Are" and have been for 20 years_

_ARSlist: "Where the Answers Are" and have been for 20 years_

___
UNSUBSCRIBE or access ARSlist Archives at www.arslist.org
"Where the Answers Are, and have been for 20 years"

Re: $OPERATION$ keyword w/Modify All

2017-10-14 Thread Jason Miller 
Is the button really being set to Submit Ticket on Modify All because the
$OPERATION$ is inaccurately resolving to CREATE or just because that is the
default text of the button?

Did you try using "SET ALL" for the $OPERATION$ comparison?

https://docs.bmc.com/docs/ars91/keywords-609072326.html#Keywords-Keywords

Jason



On Fri, Oct 13, 2017 at 4:39 PM, Fawver, Dustin 
wrote:

> **
>
> Greetings!
>
>
>
> I have a form in ARS 9.1.02 where I’ve created a button to commit changes
> when either creating or modifying a request.  I use the $OPERATION$ keyword
> to determine what mode I’m in.  I change the label on the button to read
> “Submit Ticket” for new requests, and to “Update Ticket” when modifying a
> request.  When I select multiple requests at once and choose “Modify All”,
> it appears that the value for $OPERATION$ is being set to “Create”, so the
> button reads “Submit Ticket”.  While the operation still works as expected
> when clicking the button, I’d like to make the button label read “Update
> All” in those cases.
>
> Thanks!
>
> Dustin Fawver
>
> Sr. Help Desk Technician
>
> Information Technology Services
>
>
>
> P: 423-439-4648 <(423)%20439-4648>
>
> itsh...@etsu.edu
>
> [image: itslogo] 
>
>
> _ARSlist: "Where the Answers Are" and have been for 20 years_

___
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"Where the Answers Are, and have been for 20 years"