Re: Web service timing out - need help
Please share the ar.cfg / ar.conf as well as pluginsvr_config.xml file . We may need to tweak some config to see if there is improvement in performance. On Sun, Aug 11, 2019 at 6:16 AM LJ LongWing wrote: > You won't see an error in the logs, the error isn't a server error, it is > a client timeout error, what you are looking for in the logs is what is > causing the xmlce or xmlse api call to not finish in less than 120 seconds > > On August 10, 2019 6:15:33 PM pascale.sterr...@daimler.com wrote: > >> Hi LJ, >> >> Thank you for the reply J >> >> That is the problem I am having. The API/SQL/Filter log is not capturing >> any error. I even added the AL log. And that is where I see that the AL is >> failing from the Push field that triggers the web service on Create. But I >> do not see any error on the filter or database. >> >> I do have the Plugin error I sent and that is the extend of it, beside >> the error thrown to the user. >> >> >> >> I am completely baffled by this one. It is intermittent. When it does >> happen, the application freeze completely nothing works, the user need to >> logout and relaunch a new session. >> >> >> >> But, I will review the logs once more. >> >> >> >> Thank you, >> >> >> >> Pascale Sterrett >> >> BSA – Remedy App Owner >> >> Atos | Syntel, external service provider of Daimler Truck North America >> LLC (DTNA) >> IT SCS - Sales Customer Support >> Montgomery Park, 9th floor >> Portland, OR 97210 U.S.A >> >> Phone:503-745-6569 >> >> >> Email:pascale.sterr...@daimler.com >> >> >> >> Up coming Vacations: >> >> Up coming Holiday: >> >> DTNA Shutdown: >> >> Kenavo ar wech all >> >> >> >> *From:* ARSList *On Behalf Of *LJ LongWing >> *Sent:* Saturday, August 10, 2019 3:29 PM >> *To:* ARSList >> *Subject:* Re: Web service timing out - need help >> >> >> >> Pascale, >> >> The only way to troubleshoot this is with API/SQL/Filter logs, then them >> on, wait the two mins it takes to generate the error, wait another few >> mins, then review the loss, see what ther thread that was used to call the >> external service is doing that's causing the timeout. >> >> >> >> On August 10, 2019 1:44:47 PM pascale.sterr...@daimler.com wrote: >> >> Hi everyone, >> >> >> >> This is on an old dinosaur: >> >> ARS 7.6.4 SP5 (100% custom apps) >> >> Windows 2012 >> >> MSSQL 2012 >> >> Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix >> >> >> >> >> >> This is a production issue that is going from bad to worse. It was an >> intermittent problem that is now a continuous issue. >> >> We have an API call that has 3 methods. This particular API is being used >> by multiple other applications within the company but Remedy is the only >> one having issues with it (of course L ) >> >> >> >> The first 2 methods within the API are working fine, but the third method >> is timing out giving the error message below. >> >> The 3rd method sometimes works fine other times will just timeout. And >> It will do so with the same data. So it is not a data issue. >> >> >> >> Now on the application exposing the Web Service all is working fine. I >> can retrieve the data without any issue using SoapUI on my server within an >> average of 40ms. >> >> This 3rd method retrieves multiple records that we save on a table and >> that should create on average about 13 rows into that table. That table is >> purged nightly. >> >> Once that is completed the system automatically display the data to the >> users. >> >> The current error message being returned to the users is the ARERR 92: >> Timeout during database update – The operation has been accepted by the >> server and will usually complete successfully : servername: ONC/RPC call >> timed out >> >> >> >> But the data doesn’t show up in the database at all and if I look in the >> logs this is what I have: >> >> >> >> 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: Request does not contain required >> Security header >> >> 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: Request does
RE: Web service timing out - need help
You won't see an error in the logs, the error isn't a server error, it is a client timeout error, what you are looking for in the logs is what is causing the xmlce or xmlse api call to not finish in less than 120 seconds On August 10, 2019 6:15:33 PM pascale.sterr...@daimler.com wrote: Hi LJ, Thank you for the reply J That is the problem I am having. The API/SQL/Filter log is not capturing any error. I even added the AL log. And that is where I see that the AL is failing from the Push field that triggers the web service on Create. But I do not see any error on the filter or database. I do have the Plugin error I sent and that is the extend of it, beside the error thrown to the user. I am completely baffled by this one. It is intermittent. When it does happen, the application freeze completely nothing works, the user need to logout and relaunch a new session. But, I will review the logs once more. Thank you, Pascale Sterrett BSA – Remedy App Owner Atos | Syntel, external service provider of Daimler Truck North America LLC (DTNA) IT SCS - Sales Customer Support Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.sterr...@daimler.com Up coming Vacations: Up coming Holiday: DTNA Shutdown: Kenavo ar wech all From: ARSList On Behalf Of LJ LongWing Sent: Saturday, August 10, 2019 3:29 PM To: ARSList Subject: Re: Web service timing out - need help Pascale, The only way to troubleshoot this is with API/SQL/Filter logs, then them on, wait the two mins it takes to generate the error, wait another few mins, then review the loss, see what ther thread that was used to call the external service is doing that's causing the timeout. On August 10, 2019 1:44:47 PM pascale.sterr...@daimler.com wrote: Hi everyone, This is on an old dinosaur: ARS 7.6.4 SP5 (100% custom apps) Windows 2012 MSSQL 2012 Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix This is a production issue that is going from bad to worse. It was an intermittent problem that is now a continuous issue. We have an API call that has 3 methods. This particular API is being used by multiple other applications within the company but Remedy is the only one having issues with it (of course L ) The first 2 methods within the API are working fine, but the third method is timing out giving the error message below. The 3rd method sometimes works fine other times will just timeout. And It will do so with the same data. So it is not a data issue. Now on the application exposing the Web Service all is working fine. I can retrieve the data without any issue using SoapUI on my server within an average of 40ms. This 3rd method retrieves multiple records that we save on a table and that should create on average about 13 rows into that table. That table is purged nightly. Once that is completed the system automatically display the data to the users. The current error message being returned to the users is the ARERR 92: Timeout during database update – The operation has been accepted by the server and will usually complete successfully : servername: ONC/RPC call timed out But the data doesn’t show up in the database at all and if I look in the logs this is what I have: 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:29,005 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,788 ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,913 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: cannot convert into document; nested exception is: java.net.SocketTimeoutException: Read timed out 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WS timeout setting = 150 sec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - AxisFault during = 151441 millisec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapService = VehicleInformationPacketService_V2_vs0 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapMethod = getMajorComponentDataForRemedy 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1
RE: Web service timing out - need help
Hi LJ, Thank you for the reply ☺ That is the problem I am having. The API/SQL/Filter log is not capturing any error. I even added the AL log. And that is where I see that the AL is failing from the Push field that triggers the web service on Create. But I do not see any error on the filter or database. I do have the Plugin error I sent and that is the extend of it, beside the error thrown to the user. I am completely baffled by this one. It is intermittent. When it does happen, the application freeze completely nothing works, the user need to logout and relaunch a new session. But, I will review the logs once more. Thank you, Pascale Sterrett BSA – Remedy App Owner Atos | Syntel, external service provider of Daimler Truck North America LLC (DTNA) IT SCS - Sales Customer Support Montgomery Park, 9th floor Portland, OR 97210 U.S.A Phone:503-745-6569 Email:pascale.sterr...@daimler.com Up coming Vacations: Up coming Holiday: DTNA Shutdown: Kenavo ar wech all From: ARSList On Behalf Of LJ LongWing Sent: Saturday, August 10, 2019 3:29 PM To: ARSList Subject: Re: Web service timing out - need help Pascale, The only way to troubleshoot this is with API/SQL/Filter logs, then them on, wait the two mins it takes to generate the error, wait another few mins, then review the loss, see what ther thread that was used to call the external service is doing that's causing the timeout. On August 10, 2019 1:44:47 PM pascale.sterr...@daimler.com<mailto:pascale.sterr...@daimler.com> wrote: Hi everyone, This is on an old dinosaur: ARS 7.6.4 SP5 (100% custom apps) Windows 2012 MSSQL 2012 Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix This is a production issue that is going from bad to worse. It was an intermittent problem that is now a continuous issue. We have an API call that has 3 methods. This particular API is being used by multiple other applications within the company but Remedy is the only one having issues with it (of course ☹ ) The first 2 methods within the API are working fine, but the third method is timing out giving the error message below. The 3rd method sometimes works fine other times will just timeout. And It will do so with the same data. So it is not a data issue. Now on the application exposing the Web Service all is working fine. I can retrieve the data without any issue using SoapUI on my server within an average of 40ms. This 3rd method retrieves multiple records that we save on a table and that should create on average about 13 rows into that table. That table is purged nightly. Once that is completed the system automatically display the data to the users. The current error message being returned to the users is the ARERR 92: Timeout during database update – The operation has been accepted by the server and will usually complete successfully : servername: ONC/RPC call timed out But the data doesn’t show up in the database at all and if I look in the logs this is what I have: 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:29,005 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,788 ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,913 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: cannot convert into document; nested exception is: java.net.SocketTimeoutException: Read timed out 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WS timeout setting = 150 sec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - AxisFault during = 151441 millisec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapService = VehicleInformationPacketService_V2_vs0 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapMethod = getMajorComponentDataForRemedy 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapURL = 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapNam
Re: Web service timing out - need help
Gustavo, Pascale notes that he was able to retrieve data using SoapUI in about 40 seconds. Dave On Sat, Aug 10, 2019 at 6:14 PM Gustavo Tejo wrote: > Hi Pascale > > Please, test de web service with SoapUI, this help you to testing web > service response. > > El sáb., 10 de agosto de 2019 15:44, > escribió: > >> Hi everyone, >> >> >> >> This is on an old dinosaur: >> >> ARS 7.6.4 SP5 (100% custom apps) >> >> Windows 2012 >> >> MSSQL 2012 >> >> Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix >> >> >> >> >> >> This is a production issue that is going from bad to worse. It was an >> intermittent problem that is now a continuous issue. >> >> We have an API call that has 3 methods. This particular API is being used >> by multiple other applications within the company but Remedy is the only >> one having issues with it (of course L ) >> >> >> >> The first 2 methods within the API are working fine, but the third method >> is timing out giving the error message below. >> >> The 3rd method sometimes works fine other times will just timeout. And >> It will do so with the same data. So it is not a data issue. >> >> >> >> Now on the application exposing the Web Service all is working fine. I >> can retrieve the data without any issue using SoapUI on my server within an >> average of 40ms. >> >> This 3rd method retrieves multiple records that we save on a table and >> that should create on average about 13 rows into that table. That table is >> purged nightly. >> >> Once that is completed the system automatically display the data to the >> users. >> >> The current error message being returned to the users is the ARERR 92: >> Timeout during database update – The operation has been accepted by the >> server and will usually complete successfully : servername: ONC/RPC call >> timed out >> >> >> >> But the data doesn’t show up in the database at all and if I look in the >> logs this is what I have: >> >> >> >> 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: Request does not contain required >> Security header >> >> 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: Request does not contain required >> Security header >> >> 2019-08-10 09:35:29,005 ERROR [pool-2-thread-5] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: Request does not contain required >> Security header >> >> 2019-08-10 09:36:42,788 ERROR [pool-2-thread-2] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: Request does not contain required >> Security header >> >> 2019-08-10 09:36:42,913 ERROR [pool-2-thread-4] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: Request does not contain required >> Security header >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WSDoAllReceiver: cannot convert into document; nested >> exception is: >> >> java.net.SocketTimeoutException: Read timed out >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> WS timeout setting = 150 sec >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> AxisFault during = 151441 millisec >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> soapService = VehicleInformationPacketService_V2_vs0 >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> soapMethod = getMajorComponentDataForRemedy >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> soapURL = >> >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> soapNamespace = >> **/ >> >> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] >> com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - >> soapInputDocument = > encoding="windows-1252"?> >> >> http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd; >> xmlns:xsd="http://www.w3.org/2001/XMLSchema; xmlns:xsi=" >> http://www.w3.org/2001/XMLSchema-instance;> >> >> >> >> >> >> >> >> >> *** >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >> >>
Re: Web service timing out - need help
Pascale, The only way to troubleshoot this is with API/SQL/Filter logs, then them on, wait the two mins it takes to generate the error, wait another few mins, then review the loss, see what ther thread that was used to call the external service is doing that's causing the timeout. On August 10, 2019 1:44:47 PM pascale.sterr...@daimler.com wrote: Hi everyone, This is on an old dinosaur: ARS 7.6.4 SP5 (100% custom apps) Windows 2012 MSSQL 2012 Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix This is a production issue that is going from bad to worse. It was an intermittent problem that is now a continuous issue. We have an API call that has 3 methods. This particular API is being used by multiple other applications within the company but Remedy is the only one having issues with it (of course L ) The first 2 methods within the API are working fine, but the third method is timing out giving the error message below. The 3rd method sometimes works fine other times will just timeout. And It will do so with the same data. So it is not a data issue. Now on the application exposing the Web Service all is working fine. I can retrieve the data without any issue using SoapUI on my server within an average of 40ms. This 3rd method retrieves multiple records that we save on a table and that should create on average about 13 rows into that table. That table is purged nightly. Once that is completed the system automatically display the data to the users. The current error message being returned to the users is the ARERR 92: Timeout during database update – The operation has been accepted by the server and will usually complete successfully : servername: ONC/RPC call timed out But the data doesn’t show up in the database at all and if I look in the logs this is what I have: 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:29,005 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,788 ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,913 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: cannot convert into document; nested exception is: java.net.SocketTimeoutException: Read timed out 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WS timeout setting = 150 sec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - AxisFault during = 151441 millisec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapService = VehicleInformationPacketService_V2_vs0 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapMethod = getMajorComponentDataForRemedy 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapURL = 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapNamespace = **/ 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapInputDocument = encoding="windows-1252"?> xmlns:ns1="http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd; xmlns:xsd="http://www.w3.org/2001/XMLSchema; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;> *** 3AKJGLD57ESFP9937 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapOperationDoc =
Re: Web service timing out - need help
Hi Pascale Please, test de web service with SoapUI, this help you to testing web service response. El sáb., 10 de agosto de 2019 15:44, escribió: > Hi everyone, > > > > This is on an old dinosaur: > > ARS 7.6.4 SP5 (100% custom apps) > > Windows 2012 > > MSSQL 2012 > > Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix > > > > > > This is a production issue that is going from bad to worse. It was an > intermittent problem that is now a continuous issue. > > We have an API call that has 3 methods. This particular API is being used > by multiple other applications within the company but Remedy is the only > one having issues with it (of course L ) > > > > The first 2 methods within the API are working fine, but the third method > is timing out giving the error message below. > > The 3rd method sometimes works fine other times will just timeout. And It > will do so with the same data. So it is not a data issue. > > > > Now on the application exposing the Web Service all is working fine. I can > retrieve the data without any issue using SoapUI on my server within an > average of 40ms. > > This 3rd method retrieves multiple records that we save on a table and > that should create on average about 13 rows into that table. That table is > purged nightly. > > Once that is completed the system automatically display the data to the > users. > > The current error message being returned to the users is the ARERR 92: > Timeout during database update – The operation has been accepted by the > server and will usually complete successfully : servername: ONC/RPC call > timed out > > > > But the data doesn’t show up in the database at all and if I look in the > logs this is what I have: > > > > 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:35:29,005 ERROR [pool-2-thread-5] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:36:42,788 ERROR [pool-2-thread-2] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:36:42,913 ERROR [pool-2-thread-4] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > WSDoAllReceiver: Request does not contain required > Security header > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > WSDoAllReceiver: cannot convert into document; nested > exception is: > > java.net.SocketTimeoutException: Read timed out > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > WS timeout setting = 150 sec > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > AxisFault during = 151441 millisec > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > soapService = VehicleInformationPacketService_V2_vs0 > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > soapMethod = getMajorComponentDataForRemedy > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > soapURL = > > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > soapNamespace = > **/ > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > soapInputDocument = encoding="windows-1252"?> > > http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd; > xmlns:xsd="http://www.w3.org/2001/XMLSchema; xmlns:xsi=" > http://www.w3.org/2001/XMLSchema-instance;> > > > > > > > > > *** > > > > > > > > > > > > > > > > > > > > > > > > > > > 3AKJGLD57ESFP9937 > > > > > > > > 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] > com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - > soapOperationDoc = encoding="UTF-8"?> > > > type="create" useStyle="literal"> > > > > > > setFirst > > full
Web service timing out - need help
Hi everyone, This is on an old dinosaur: ARS 7.6.4 SP5 (100% custom apps) Windows 2012 MSSQL 2012 Mid Tier 8.1.SP02 Patch 002 201611240104 Hotfix This is a production issue that is going from bad to worse. It was an intermittent problem that is now a continuous issue. We have an API call that has 3 methods. This particular API is being used by multiple other applications within the company but Remedy is the only one having issues with it (of course :( ) The first 2 methods within the API are working fine, but the third method is timing out giving the error message below. The 3rd method sometimes works fine other times will just timeout. And It will do so with the same data. So it is not a data issue. Now on the application exposing the Web Service all is working fine. I can retrieve the data without any issue using SoapUI on my server within an average of 40ms. This 3rd method retrieves multiple records that we save on a table and that should create on average about 13 rows into that table. That table is purged nightly. Once that is completed the system automatically display the data to the users. The current error message being returned to the users is the ARERR 92: Timeout during database update - The operation has been accepted by the server and will usually complete successfully : servername: ONC/RPC call timed out But the data doesn't show up in the database at all and if I look in the logs this is what I have: 2019-08-10 09:35:18,974 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:28,880 ERROR [pool-2-thread-3] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:35:29,005 ERROR [pool-2-thread-5] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,788 ERROR [pool-2-thread-2] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:36:42,913 ERROR [pool-2-thread-4] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: Request does not contain required Security header 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WSDoAllReceiver: cannot convert into document; nested exception is: java.net.SocketTimeoutException: Read timed out 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - WS timeout setting = 150 sec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - AxisFault during = 151441 millisec 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapService = VehicleInformationPacketService_V2_vs0 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapMethod = getMajorComponentDataForRemedy 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapURL = 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapNamespace = **/ 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapInputDocument = http://docs.oasis-open.org/wss/2004/01/oasis-200401-wss-wssecurity-secext-1.0.xsd; xmlns:xsd="http://www.w3.org/2001/XMLSchema; xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance;> *** 3AKJGLD57ESFP9937 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapOperationDoc = setFirst full http://*/; topLevelElement="getMajorComponentDataForRemedy"/> http://*/; topLevelElement="getMajorComponentDataForRemedyResponse"/> 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext (?:?) - soapAction = 2019-08-10 09:39:14,386 ERROR [pool-2-thread-1] com.bmc.arsys.pluginsvr.plugins.ARPluginContext
