Re: [asterisk-users] Require dialplan

2011-04-15 Thread Matt Florell
ViciDial doesn't work that way, you have to use the agent web interface or the API to disposition a call. MATT--- On Mon, Apr 11, 2011 at 10:04 AM, mahesh katta wrote: > Hi , > In vicidial dialer > I need small Dialplan require. when i call from hardphone , in that has > 1to9 no.s i want define

Re: [asterisk-users] Extension notation in default ViciDial installation

2010-11-01 Thread Matt Florell
On Wed, Oct 27, 2010 at 3:43 PM, Jose P. Espinal wrote: > Hello List, > > A few days ago I installed ViciDial on a server, and while looking to > the default 'extensions.conf' file, I saw this line: > > > exten => _010*010*010*015*.,1,Dial(${TRUNKTESTast}/${EXTEN:16},55,oT) > > > Can someone point

Re: [asterisk-users] Call Center: scripting for call routing, reporting, login and logout, CTI

2010-09-08 Thread Matt Florell
On Tue, Sep 7, 2010 at 2:56 PM, bilal ghayyad wrote: > Hi All; > > I would like to use Asterisk for a call center, but really does not know if > Asterisk support the following in a good way: > > 1) Ability to do an inteligent routing, so to route the call to the proper > skill group based on the

Re: [asterisk-users] Vicibox vs VicidialNow

2010-07-25 Thread Matt Florell
ViciBox actually gives you the option of using the 2.2.1 release or SVN/trunk versions ViciDial Also, ViciBox is the officially supported ISO installer of the ViciDial project. But, both ViciBox and ViciDialNow are Linux ISO installers that will give you a functional ViciDial system. Thanks, M

Re: [asterisk-users] How to see STDERR message?

2010-01-07 Thread Matt Florell
Hello, STDERR goes to the original Asterisk process only, not any "asterisk -r" connections that you may use. If you launch Asterisk in a "screen" like we do, then you can see it and log it in context with when the output is happening. We find it very useful to do it this way. MATT--- On 1/7/10

Re: [asterisk-users] What happened to netxusa?

2009-11-11 Thread Matt Florell
DNS doesn't seem to resolve, looks like one of those unfortunate Domain name registration decisions where the DNS servers and all contact email addresses for the domain are from the domain itself: NETXUSA.COM Administrative Contact: x...@netxusa.com Technical Contact: x...@netxusa.com Domain se

Re: [asterisk-users] RAMDisk vs Extarnal server for recording

2009-10-21 Thread Matt Florell
On 10/21/09, David Backeberg wrote: > On Wed, Oct 21, 2009 at 7:36 AM, Robin wrote: > > Thanks for your response. > > The hardware I have now is not sufficient to set up a ramdisk (just 4 > gb)... > > But memory is rather cheap nowadays. If i'd buf up the server with 8 extra > > gigs for use

Re: [asterisk-users] RAMDisk vs Extarnal server for recording

2009-10-21 Thread Matt Florell
hope to give loads of (usefull) code to > the vicidial project by the end of the year. Looking forward to it! > > > On Wed, Oct 21, 2009 at 17:11, Matt Florell wrote: > > Hello, > > > > We use RAM to record to on almost all systems we set up, although we > > usual

Re: [asterisk-users] RAMDisk vs Extarnal server for recording

2009-10-21 Thread Matt Florell
Hello, We use RAM to record to on almost all systems we set up, although we usually use tmpfs, instead of a fixed RAM drive, because it is more flexible. The number of recordings you can handle is dependant on how long the calls are. What would your average, minimum, maximum recording lengths be?

Re: [asterisk-users] IVR seleCtion

2009-09-16 Thread Matt Florell
Hello, ViciDial has IVR logging(pre-Queue) of IVRs set up through our web interface(we call them Call Menus), but ViciDial does not use Asterisk queues at all and it's logging is done entirely in a MySQL database. As a side note, the logging done by ViciDial (non-IVR of course) is also fully compa

Re: [asterisk-users] The "o" dial option

2009-09-14 Thread Matt Florell
Hello, This changed years ago, and originally it was the 'p' dial option(for "preserve" CallerID). The reason we are told for the change was for calls being transferred within a company that originated on outside lines, so that you would know who the transfer was coming from. I didn't understand

Re: [asterisk-users] Vicidial now extension setup

2009-08-15 Thread Matt Florell
Hello, You know we do have a very active ViciDial forum: http://www.vicidial.org/VICIDIALforum/index.php MATT--- On 8/15/09, Tareq Kibria wrote: > > > Plz mention what type of information do u need. > > So that i can collect .. > > ---tareq > > --- On Sat, 8/15/09, Alex Balashov wrote: > > > F

Re: [asterisk-users] Anyone actively using RLT for mobile phone forwarding?

2009-08-04 Thread Matt Florell
On 8/4/09, Brian Thompson wrote: > > Hello, > > We currently have a scenario where a large percentage of inbound > calls on a telco PRI are intended for professors who aren't currently > in their offices/at their desks. > > My question is, is anyone actively using the Asterisk "RLT" (Release

Re: [asterisk-users] Scalability and stability matters

2009-07-21 Thread Matt Florell
> 2009/7/21 Matt Florell > > On 7/21/09, Jose Arias wrote: > > > Hi all, > > > > > > I'm planning to develop a custom autodialer application which will be > > > dealing with its own model for agents and queues, therefore it won't use

Re: [asterisk-users] Scalability and stability matters

2009-07-21 Thread Matt Florell
On 7/21/09, Jose Arias wrote: > Hi all, > > I'm planning to develop a custom autodialer application which will be > dealing with its own model for agents and queues, therefore it won't use > neither asterisk agents nor asterisk queues, nor asterisk cdr. The > application will supply the whole repo

Re: [asterisk-users] Skill based routing

2009-07-17 Thread Matt Florell
On 7/17/09, Alex Balashov wrote: > Rupert Utteridge - Digital Techniques (Austalia) Limited wrote: > > > We are trying to implement skill based routing for agents in a support > > centre based on the agent login. Has anyone had any experience with this > > and what was the outcome? > > > It can

Re: [asterisk-users] Caller ID (name) - where does it come from?

2009-07-08 Thread Matt Florell
On 7/8/09, Steve Totaro wrote: > On Wed, Jul 8, 2009 at 2:14 AM, Olivier wrote: > > Hi, > > > > Reading this thread, is this correct to say CallerName is widely used in > the > > US ? > > > > Here in France, this service is optional but I don't think many companies > > are subscribing to i

Re: [asterisk-users] Scaling

2009-06-17 Thread Matt Florell
On 6/17/09, Gordon Henderson wrote: > On Wed, 17 Jun 2009, Steve Totaro wrote: > > > Hi, > > > > Quick question to the real world. > > > > Approx what specs would I need on server to handle 95 ZAP or Dahdi -> SIP > > gateway using G729 on the SIP to carrier side (nothing else, just media >

Re: [asterisk-users] callcenter / dialer / predictive dialer / vicidial program is now open

2009-05-18 Thread Matt Florell
ial related to http://www.contacttel.com/ ? > > http://www.contacttel.com/ > http://www.vicidial.com/ > > the same female face is looking from these websites :) > > > Martin > > > On Mon, May 18, 2009 at 5:07 PM, Matt Florell wrote: > > > OK, enough

Re: [asterisk-users] callcenter / dialer / predictive dialer / vicidial program is now open

2009-05-18 Thread Matt Florell
nd is open source? MATT--- On 5/18/09, Alex Balashov wrote: > Nah, the real problem with this post is that Vicidial is just so *bad*. > No offense to Matt Florell and all; it just is. > > > Martin wrote: > > > On Mon, May 18, 2009 at 4:16 PM, Jeff LaCoursiere wrote:

Re: [asterisk-users] timing source problem

2009-04-24 Thread Matt Florell
Hello, I would suggest that you first methodically try every possible combination of zaptel.conf timing settings(each change follwed by a hard reboot of the Asterisk server) to see if there is a magic combination of settings that will work. I don't know if you have the time for that, or if it take

Re: [asterisk-users] AMD Not Working

2009-04-24 Thread Matt Florell
s,10,Goto(s|12) > exten => s,11,Playback(${ARG1}) > > please suggest our what might be the problem. > > Any help is highly appreciated. > > > Thanks. > > > > On Thu, Apr 23, 2009 at 8:36 PM, Matt Florell wrote: > > > > > > > > > > &g

Re: [asterisk-users] AMD Not Working

2009-04-23 Thread Matt Florell
On 4/23/09, Sam Hawkin wrote: > > > Hi All, > > I am trying to use the AMD (Answering Machine Detect). > But it is not sending the AMD_Status as either > the Human or Machine, it hangs up in middle. > > can any one suggest us, what might be the problem > and possible solution to it. > > below is t

Re: [asterisk-users] 2B Channel Transfer on XO-based T1

2009-04-14 Thread Matt Florell
On 4/14/09, Max Metral wrote: > > I’m trying to get “blind transfer” from an incoming DAHDI line to an > external number to work on an * 1.6 install using a T1 from XO. The > documentation is very “distributed” and incomplete, so while it’s not > working, it’s definitely more likely my error some

Re: [asterisk-users] New ViciDial Call Center Suite Release: 2.0.5

2009-04-10 Thread Matt Florell
Commercial Discussion > Subject: Re: [asterisk-users] New ViciDial Call Center Suite Release: 2.0.5 > > Great ! > thank you very much for your job! > BR, > > Matt Florell a écrit : > > Hello, > > > > We've released another update to our V

Re: [asterisk-users] New ViciDial Call Center Suite Release: 2.0.5

2009-04-06 Thread Matt Florell
4 a software-only upgrade would only get you part of the way. Thanks for the catch on the date, it has been fixed now. MATT--- > Am Freitag, den 03.04.2009, 10:30 -0400 schrieb Matt Florell: > > > Hello, > > > > We've released another update to o

[asterisk-users] New ViciDial Call Center Suite Release: 2.0.5

2009-04-03 Thread Matt Florell
Hello, We've released another update to our VICIDIAL/astGUIclient call center suite: 2.0.5 http://astguiclient.sf.net/ The call center suite client applications run on most modern web browsers on almost any GUI-capable operating system, and it includes the VICIDIAL call center suite. This packag

Re: [asterisk-users] Queues Announce help request.

2009-03-20 Thread Matt Florell
On 3/20/09, Cary Fitch wrote: > I am trying to get a queue to do more than just play music and hold calls. > Specifically, making some "comforting" voice announcements would be nice. > > Below is the queues.conf file relevant portions. > > Member phone number is munged to protect the guilty. >

Re: [asterisk-users] IAX2 - now known as RFC 5456

2009-02-23 Thread Matt Florell
On 2/20/09, John Todd wrote: > > Mark and Ed received word today that the long-awaited RFC for IAX2 has > been approved by the IETF, and is now published: > > http://www.rfc-editor.org/authors/rfc5456.txt > > Thanks to Ed Guy, Mark Spencer, Brian Capouch, Frank Miller, and Kenny > Shumard! L

Re: [asterisk-users] PRI Test Lab

2009-02-13 Thread Matt Florell
On 2/13/09, Kevin P. Fleming wrote: > Matt Florell wrote: > > > My understanding is that this setting lets you ignore the timing > > signal coming from the other end of one of the ports, and the card > > will take another timing source from a port that you specify a

Re: [asterisk-users] PRI Test Lab

2009-02-13 Thread Matt Florell
On 2/13/09, Kevin P. Fleming wrote: > Matt Florell wrote: > > > Can you tell me where the setting is to force Master timing on Digium > > cards per port? I really didn't think Digium cards had the ability to > > force Master in this way. I've tried to do it

Re: [asterisk-users] PRI Test Lab

2009-02-13 Thread Matt Florell
On 2/13/09, Kevin P. Fleming wrote: > Matt Florell wrote: > > > If you want to be able to set Master timing you will have to use > > Sangoma cards, they allow you force the timing in the wanrouter > > configuration. I have done extensive testing with crossover T1/E1/PR

Re: [asterisk-users] PRI Test Lab

2009-02-13 Thread Matt Florell
On 2/13/09, Tom Moore wrote: > The cable needed for this is a different cable than an ethernet cross over. > I have actually done this same thing today with a Samsung 100 system and > Asterisk 1.4.20.1 and Zaptel 1.4.11 and things work great. I would again just recommend getting one of these, t

Re: [asterisk-users] PRI Test Lab

2009-02-13 Thread Matt Florell
On 2/13/09, Alex Balashov wrote: > > > On Fri, 13 Feb 2009 09:48:11 + (GMT), Lee Wilson > wrote: > > > > Alex, thanks for the quick response. > > > > So I can assume from your response this should work. That was easy :-) > > > > I just want to clarify before I got and buy anything the

Re: [asterisk-users] Asterisk 1.2.31.1, 1.4.22.2, 1.4.23.1, and 1.6.0.5 released

2009-01-30 Thread Matt Florell
On 1/30/09, Mark Michelson wrote: > Matt Florell wrote: > > Yep, my bad I found them once I searched with the dash '-' after the > > 1.4.23. They were lost in the flood of users list mail in my inbox. > > > > I wonder if these could also be posted on

Re: [asterisk-users] Asterisk 1.2.31.1, 1.4.22.2, 1.4.23.1, and 1.6.0.5 released

2009-01-29 Thread Matt Florell
, Tilghman Lesher wrote: > On Thursday 29 January 2009 16:00:14 Matt Florell wrote: > > For a while we were seeing RC(release cantidates) release > > announcements and I can see that there were RC release for this 1.4.23 > > release. Any reason they aren't being publiciz

Re: [asterisk-users] Asterisk 1.2.31.1, 1.4.22.2, 1.4.23.1, and 1.6.0.5 released

2009-01-29 Thread Matt Florell
For a while we were seeing RC(release cantidates) release announcements and I can see that there were RC release for this 1.4.23 release. Any reason they aren't being publicized, or am I just looking in the wrong place? We always do compatibility testing before putting a new release in production

Re: [asterisk-users] Vicidialnow

2009-01-26 Thread Matt Florell
You can download the free manuals and buy the full paid-for manuals at: http://www.eflo.net MATT--- On 1/26/09, David fire wrote: > where i can buy the vicidial manual? > thanks > David > > 2009/1/26 ram > > > > > > > > > > > > > > > > On 1/23/09, David @ULC wrote: > > > > > > > > > But after

Re: [asterisk-users] Vicidialnow

2009-01-26 Thread Matt Florell
The astguiclient/VICIDIAL project is very much alive. There were several updates to the 2.0.4 release put out over the last year and we have actually been so busy and so much has changed in the development trunk that we have not had time to put out a full proper release. The latest stable code is o

Re: [asterisk-users] [Asterisk-users] DTMF pass-through question

2008-12-28 Thread Matt Florell
On 12/28/08, jonathan augenstine wrote: > Matt, > > Asterisk version == 1.4.22 > dtmfmode == info > calls are bridged through Asterisk (canreinvite=no) > > Jonathan Have you tried setting dtmfmode to 'inband' for both SIP endpoints? MATT--- > On Sun, Dec

Re: [asterisk-users] [Asterisk-users] DTMF pass-through question

2008-12-28 Thread Matt Florell
On 12/28/08, jonathan augenstine wrote: > I am trying to resolve an issue and I believe it is my configuration. The > scenario is that I have a SIP detected on the server. The dial plan then > makes a local connection to another part of the dial plan. The new dial > plan extension then places a

Re: [asterisk-users] How long will Asterisk 1.4.x supported/maintained

2008-11-21 Thread Matt Florell
On 11/21/08, Alex Balashov <[EMAIL PROTECTED]> wrote: > > On Fri, Nov 21, 2008 at 10:42 AM, Matt Florell <[EMAIL PROTECTED]> wrote: > > > >> just keep in mind that in > >> my opinion the 1.4 tree did not become usable until 1.4.18 when most > >&

Re: [asterisk-users] How long will Asterisk 1.4.x supported/maintained

2008-11-21 Thread Matt Florell
On 11/21/08, Tilghman Lesher <[EMAIL PROTECTED]> wrote: > On Friday 21 November 2008 09:42:12 Matt Florell wrote: > > On 11/20/08, Steve Totaro <[EMAIL PROTECTED]> wrote: > > > > You also have > > > people like Matt Florell who have continued to

Re: [asterisk-users] How long will Asterisk 1.4.x supported/maintained

2008-11-21 Thread Matt Florell
ECTED]/tzafrir > > > > > I still compile and install 1.2 for the most part, for call centers > and large systems. > > The few 1.4 installs that I have done have been for "medium" sized > PBXs, say 50-70 phones/users and they have been trouble free for the > mo

Re: [asterisk-users] Intergrating vicidial with trixbox

2008-10-29 Thread Matt Florell
Hello, The paid VICIDIAL user manuals do not cover installing on Trixbox. Mostly because it can be very difficult to install VICIDIAL on Trixbox due to the many different versions of Trixbox and the dialplan complexity of Trixbox.(also I want to mention that there are FREE versions of the VICIDIAL

Re: [asterisk-users] Aheeva With Asterisk

2008-10-01 Thread Matt Florell
Hello, If you are looking for a list of Call Center software packages that work with Asterisk then take a look here: http://www.voip-info.org/wiki/view/Predictive+dialer There are over 20 now I believe. MATT--- On 10/1/08, broadband Voice <[EMAIL PROTECTED]> wrote: > I stumbled upon this call

Re: [asterisk-users] New VICIDIAL astGUIclient Release: 2.0.4

2008-10-01 Thread Matt Florell
g Aastra phones or Linksys ATA. > > > On Mon, Dec 3, 2007 at 3:03 AM, Matt Florell <[EMAIL PROTECTED]> wrote: > > > > > Hello, > > > > We've released another update to our astGUIclient-VICIDIAL suite: 2.0.4 > > > > http://astguiclient.sf.ne

Re: [asterisk-users] Callcenter monitoring tool

2008-09-16 Thread Matt Florell
On 9/16/08, Tony Mountifield <[EMAIL PROTECTED]> wrote: > In article <[EMAIL PROTECTED]>, > > Alex Balashov <[EMAIL PROTECTED]> wrote: > > Al Baker wrote: > > > Steve Totaro wrote: > > > >> Although it is commercial, Queuemetrics is a good place to look if you > > >> want to pay for a feature ri

Re: [asterisk-users] vicidial mysql problem

2008-08-20 Thread Matt Florell
I just wanted to note that we do have a very active community forum for VICIDIAL available at: http://www.eflo.net/VICIDIALforum/index.php MATT--- On 8/20/08, Alex Balashov <[EMAIL PROTECTED]> wrote: > You need to install the MySQL client libraries and MySQL driver for > Perl-DBI. > > > mahboob

Re: [asterisk-users] PRI TBCT - Practical Experience, Anybody?

2008-08-15 Thread Matt Florell
On 8/15/08, Don Kelly <[EMAIL PROTECTED]> wrote: > 1. The carrier you are connected to must be licensed for it and have the > necessary software, if the carrier requires, your circuit(s) must be > provisioned for it. The originating/destination carriers shouldn't matter. Most carrier sales peopl

Re: [asterisk-users] HP server and Meetme applications

2008-08-11 Thread Matt Florell
On 8/11/08, aymen warfalli <[EMAIL PROTECTED]> wrote: > I got one HP ProLiant DL380 G5 - Quad-Core Xeon E5440 2.83 with 4 gig RAM > I install Centos 5.2 64 bit and it is rumming pretty well and I need to > use it as voice > conferencing application (Meetme) server for high number of users fit

Re: [asterisk-users] HP server and Meetme applications

2008-08-11 Thread Matt Florell
On 8/11/08, aymen warfalli <[EMAIL PROTECTED]> wrote: > I got one HP ProLiant DL380 G5 - Quad-Core Xeon E5440 2.83 with 4 gig RAM > I install Centos 5.2 64 bit and it is rumming pretty well and I need to > use it as voice > conferencing application (Meetme) server for high number of users fit

Re: [asterisk-users] VICIDial error

2008-08-10 Thread Matt Florell
If that's the only set of errors it might be a PHP/Apache error. I would recommend posting on the VICIDIAL Forums if you can't get it to work: http://www.eflo.net/VICIDIALforum MATT--- On 8/8/08, Brad <[EMAIL PROTECTED]> wrote: > Warning: Cannot modify header information - headers already sent

Re: [asterisk-users] AGI and Call Center to do CRM integration

2008-08-07 Thread Matt Florell
We have done this several times for customers with VICIDIAL. I have also seen companies use AGI scripts to enable this kind of application as well. So, yes it is possible. MATT--- On 8/7/08, bilal ghayyad <[EMAIL PROTECTED]> wrote: > CRM: Customer Record Module which is any kind of application. >

Re: [asterisk-users] Experience with Vicidial

2008-07-17 Thread Matt Florell
On 7/17/08, Alex Balashov <[EMAIL PROTECTED]> wrote: > Matt Florell wrote: > > > But seriously, Asterisk is a better example of doing things right more > > recently, a couple of years ago all sorts of stuff went into the > > "stable" releases of Aster

Re: [asterisk-users] Experience with Vicidial

2008-07-17 Thread Matt Florell
On 7/17/08, Alex Balashov <[EMAIL PROTECTED]> wrote: > Matt Florell wrote: > > > No apologies necessary, I think a lot of what you said is mostly true. > > > Well, thank you. I really appreciate that you're willing to entertain > what I am saying without c

Re: [asterisk-users] Experience with Vicidial

2008-07-17 Thread Matt Florell
dering it, or at least earning the ire and distaste > of many other list members, most certainly including the authors. > > But, that's no reason for self-censorship. So, with apologies to Matt > Florell and others: > > Personally, I've found that ViciDIAL general

Re: [asterisk-users] Experience with Vicidial

2008-07-16 Thread Matt Florell
Hello, You can try posting on the VICIDIAL forums asking for feedback from average users: http://www.eflo.net/VICIDIALforum/index.php MATT--- On 7/16/08, Ein Bielaczyc <[EMAIL PROTECTED]> wrote: > On Thu, Jul 17, 2008 at 1:35 AM, Matt Florell <[EMAIL PROTECTED]> wrote: > &g

Re: [asterisk-users] Experience with Vicidial

2008-07-16 Thread Matt Florell
Hello, I am the creator of VICIDIAL(which makes me a bit biased) and there are over 700 installations that we know of in use in over 70 countries around the world right now. It is stable and has a very high uptime percentage in properly installed and scaled systems, and we have done installations

Re: [asterisk-users] US T1 Hangup Detection

2008-07-08 Thread Matt Florell
Is there any way you could get a cut-sheet from Verizon. I know they are difficult to work with, but it would help to see for sure if your circuit is indeed Loop-start. You could always try E&M_wink or E&M immediate and see if there is any change. MATT--- On 7/8/08, Daniel Hazelbaker <[EMAIL PROT

Re: [asterisk-users] Who has the best call recording solution!

2008-06-18 Thread Matt Florell
Hello, We have done all sorts of customized recording archiving solutions like this with both Asterisk and VICIDIAL. Some of them housing millions of recordings that are stored on archive servers and are available through web-form for download instantly. We have also worked with programs like Ore

Re: [asterisk-users] World Cheapest Predictive Dialer!

2008-06-17 Thread Matt Florell
a lot on the callerIDs. > > > -Original Message- > From: [EMAIL PROTECTED] > > [mailto:[EMAIL PROTECTED] On Behalf Of Matt Florell > Sent: June 13, 2008 8:20 AM > To: Asterisk Users Mailing List - Non-Commercial Discussion > Subject: Re: [asterisk-users] World

Re: [asterisk-users] OT How Digium Saved My Bacon!

2008-06-16 Thread Matt Florell
Hello, I guess I am one of the lucky few to have one of these handy screwdrivers and it saved me when my son(aged 2) somehow locked himself in a bedroom and couldn't unlock the door. The door knob needed a very small slotted screwdriver to twist-unlock the door and the Digium tweeker(which was als

Re: [asterisk-users] Call Center

2008-06-16 Thread Matt Florell
Hello, We have set up dozens of call centers, some using Asterisk Queues and the rest using VICIDIAL Call Center Suite. What you want can easily be accomplished with an average server and Asterisk Queues with not too much effort using standard Asterisk configuration features. we have set up a smal

Re: [asterisk-users] World Cheapest Predictive Dialer!

2008-06-13 Thread Matt Florell
You are correct, a company that is outside of the USA does not fall under the laws of the USA. I said that myself. I also said that a company that is INSIDE of the USA or has operations INSIDE of the USA is subject to the laws of the USA. This includes companies that are based in the USA that use

Re: [asterisk-users] World Cheapest Predictive Dialer!

2008-06-13 Thread Matt Florell
scrubbing (not the legal definition, > but the practical definition of removing people that are on the DNC > lists), then who is going to complain? > > Thanks, > Steve T > > > On Fri, Jun 13, 2008 at 8:19 AM, Matt Florell <[EMAIL PROTECTED]> wrote: > > Hello,

Re: [asterisk-users] World Cheapest Predictive Dialer!

2008-06-13 Thread Matt Florell
pest Predictive Dialer! > > My guess is that they are outside of the FTC's jurisdiction. > > Thanks, > Steve T > > On Fri, Jun 13, 2008 at 6:15 AM, Matt Florell <[EMAIL PROTECTED]> > wrote: > > > > _

Re: [asterisk-users] World Cheapest Predictive Dialer!

2008-06-13 Thread Matt Florell
Hello, This looks an awful lot like an advertisement for a commercial product, which is only allowed on the biz list. Which you already posted this message to this week. I'm kind of confused. How do you get cheaper than free? Are you paying people to use your dialer? One other thing, it is illeg

Re: [asterisk-users] Astricon question: four or five tracks?

2008-06-12 Thread Matt Florell
Hello, I would recommend that if you do add another tech track that you spend a great deal of effort trying to make sure that sessions that would appeal to similar audiances are not done at the same time. This has happened a few times in past Astricons and it's always a tough choice for attendees

Re: [asterisk-users] MeetMe Limits

2008-06-08 Thread Matt Florell
SIP trunks, and another has SIP agents with calls coming in over Zap T1 channels. MATT--- On 6/8/08, Matt Florell <[EMAIL PROTECTED]> wrote: > Hello, > > The load is usually quite high because this is VICIDIAL inbound call > center traffic with full Asterisk-based recording. On a

Re: [asterisk-users] MeetMe Limits

2008-06-08 Thread Matt Florell
, Steve Totaro <[EMAIL PROTECTED]> wrote: > Matt, > > Could you share the CPU usage, memory, and load average in the > scenario you describe? What type of ULAW channels > (SIP,DAHDI,IAX), or does it not matter? > > Thanks, > > Steve Totaro > > > On

Re: [asterisk-users] MeetMe Limits

2008-06-08 Thread Matt Florell
Hello, We routinely run meetme with over 140 ULAW channels connected to 70 meetme rooms with no issues on an Intel Core 2 Quad core CPU. The major factor in capacity would be your CPU and RAM capacity. If you have at least a base-level P4 you don't need to worry about 12 participants. MATT--- O

Re: [asterisk-users] Disable sending CNAM over facility for 2bct

2008-06-07 Thread Matt Florell
I think this is a bit beyond the average users-list question. There are very few people who do 2BCT and it was quite difficult to get anyone to help last year when I was trying to get it working on NI2 in libpri. I'm not really sure how to go about what you are asking, but I would suggest getting o

Re: [asterisk-users] Error Counters on PRI Circuit

2008-05-21 Thread Matt Florell
Hello, In Asterisk you can type "zap show status" to at least show you some basic error information: CLI> zap show status Description Alarms IRQbpviol CRC4 wanpipe1 card 0 OK 0 0 0 wanpipe2 card 1

Re: [asterisk-users] playing .gsm sounds through a web browser

2008-05-15 Thread Matt Florell
Apple Quicktime or WavePad on Windows and Mac. As for Linux, your options are zgsmplay or SoX unless you can get Quicktime to work. MATT--- On 5/15/08, Julian Lyndon-Smith <[EMAIL PROTECTED]> wrote: > I have a lot of recordings from asterisk in a .gsm format. I would like > to play these files

Re: [asterisk-users] Number of meetme conferences

2008-05-15 Thread Matt Florell
Hello, The capacity greatly depends on the rate of calls entering and leaving those conferences. I see that you do call center systems so I would guess that the rate would be fairly rapid. It is really something you have to test and see. Using VICIDIAL in performance testing mode I have gotten t

Re: [asterisk-users] Asterisk dropping around 2% of ALL calls ever since we moved to EM_W signalling?

2008-05-15 Thread Matt Florell
Hello, I have quite a bit of experience with E&M Wink T1s, and I have seen the problem you describe twice. In both cases it was either the carrier's equipment or the wiring somewhere between the carrier shelf and your equipment. In one case it was water in the line that would seem to cause the pr

Re: [asterisk-users] asterisk queue cluster

2008-05-09 Thread Matt Florell
On 5/9/08, Steve Totaro <[EMAIL PROTECTED]> wrote: > On Fri, May 9, 2008 at 10:25 AM, Matt Florell <[EMAIL PROTECTED]> wrote: > > On 5/9/08, Philipp Kempgen <[EMAIL PROTECTED]> wrote: > >> Matt Florell schrieb: > >> > >> > I

Re: [asterisk-users] asterisk queue cluster

2008-05-09 Thread Matt Florell
On 5/9/08, Philipp Kempgen <[EMAIL PROTECTED]> wrote: > Matt Florell schrieb: > > > I built VICIDIAL around AGIs, manager interface daemons and > > agents in meetme rooms. > > > Sounds a bit scary. Doing everything in MeetMe rooms just doesn't > "fe

Re: [asterisk-users] asterisk queue cluster

2008-05-09 Thread Matt Florell
reshold. In addition, I use a database to keep track of the > queues to load balance. > > Can you elaborate more on what VICIDIAL does that my method does not. > > Thanks, > > Steve Totaro > > > On Fri, May 9, 2008 at 8:38 AM, Matt Florell <[EMAIL PROTECTED]> wr

Re: [asterisk-users] asterisk queue cluster

2008-05-09 Thread Matt Florell
Hello, You can cluster "queues" across several servers with VICIDIAL. We have clients with hundreds of seats taking in hundreds of lines across multiple Asterisk servers, and the calls are distributed to agents on all systems. MATT--- On 5/9/08, Vieri <[EMAIL PROTECTED]> wrote: > > --- Vieri

Re: [asterisk-users] Predictive dialer - which one would you recommend?

2008-05-06 Thread Matt Florell
On 5/6/08, Asterisk <[EMAIL PROTECTED]> wrote: > Hi guys, > > I would like to ask you, if any of you has any experiences with the > predictive dialers available for Asterisk? Are open source predictive dialers > such as VICIDIAL Dialer any good? > > Which one would you recommend for a ca. 45 se

Re: [asterisk-users] Hyperthreading and multicore

2008-04-28 Thread Matt Florell
On 4/28/08, Jay R. Ashworth <[EMAIL PROTECTED]> wrote: > On Sat, Apr 26, 2008 at 11:15:42AM +1000, Rob Hillis wrote: > >Two dual core processors would should four processors - each processor > has > >two virtual processors for a total of four. > > I *think* Rob wrote that; *please*, peo

Re: [asterisk-users] Manual Wardialer

2008-04-27 Thread Matt Florell
to dialing are primarily to prevent fishing for numbers with no intention of contacting people that first time you are calling them. It sounds like you are doing service level verification calling, which is very different from war dialing. Especially since you control the numbers you are calling.

Re: [asterisk-users] Manual Wardialer

2008-04-27 Thread Matt Florell
Hello, Sequential auto-dialing like this is pretty much illegal in the USA. The FTC has specific regulations against this as well as several states. Obligatory Simpsons reference: http://www.internerd.com/frink.retired/frinkv.3/inventions/at5000-2.gif http://www.snpp.com/episodes/4F01.html MAT

Re: [asterisk-users] Quality problems with ISDN PRI

2008-04-25 Thread Matt Florell
On 4/25/08, Jared Smith <[EMAIL PROTECTED]> wrote: > On Fri, 2008-04-25 at 18:48 +, Arthur wrote: > > I still hope someone would enlighten us by his experience in doing > > call recordings without recording to RAM Drive. > > > I can't speak for Steve's solution (as I'm not sure exactly what

Re: [asterisk-users] Is Asterisk really good?? (added, What is ViciDial??)

2008-04-14 Thread Matt Florell
On 4/14/08, Jay R. Ashworth <[EMAIL PROTECTED]> wrote: > On Mon, Apr 14, 2008 at 03:24:02PM -0400, Matt Florell wrote: > > > > As for contributed code, we require a statement of "this is my code > > > > and the project can use it and redistribute it&qu

Re: [asterisk-users] Is Asterisk really good?? (added, What is ViciDial??)

2008-04-14 Thread Matt Florell
On 4/14/08, Jay R. Ashworth <[EMAIL PROTECTED]> wrote: > On Mon, Apr 14, 2008 at 02:47:12PM -0400, Matt Florell wrote: > > On 4/14/08, Jay R. Ashworth <[EMAIL PROTECTED]> wrote: > > > On Mon, Apr 14, 2008 at 01:54:22PM -0400, Matt Florell wrote: > > &

Re: [asterisk-users] Is Asterisk really good?? (added, What is ViciDial??)

2008-04-14 Thread Matt Florell
On 4/14/08, Eugen Soare <[EMAIL PROTECTED]> wrote: > > Matt. > > Thanks for the reply and Link. That should get me started looking at > that. Unfortunately, coming from the Nortel world. It may take some time to > get up to speed on things. The hardest part (as I see it) is getting > hardware

Re: [asterisk-users] Is Asterisk really good?? (added, What is ViciDial??)

2008-04-14 Thread Matt Florell
On 4/14/08, Jay R. Ashworth <[EMAIL PROTECTED]> wrote: > On Mon, Apr 14, 2008 at 01:54:22PM -0400, Matt Florell wrote: > > With VICIDIAL you can do inbound/outbound/blended call handling and > > there are all sorts of features for call handling and agent functions. >

Re: [asterisk-users] Is Asterisk really good?? (added, What is ViciDial??)

2008-04-14 Thread Matt Florell
On 4/14/08, Eugen Soare <[EMAIL PROTECTED]> wrote: > > I'm glad so much has been sent about on the thread I create (bloated ego > head> :) ) It has gotten my curiosity up. > What is VICIDIAL? > Is it Public Domain? > Pay for Software? > What's it all about? (not looking for all the features,

Re: [asterisk-users] Is Asterisk really good??

2008-04-14 Thread Matt Florell
On 4/14/08, Jay R. Ashworth <[EMAIL PROTECTED]> wrote: > On Sun, Apr 13, 2008 at 04:39:39PM -0700, Steve Edwards wrote: > > The "shell script" approach has the advantage of "light weight." I do a > > "minimal" Centos 5 install and wget a single script which does everything > > -- configures the

Re: [asterisk-users] Is Asterisk really good??

2008-04-11 Thread Matt Florell
On 4/10/08, Jay R. Ashworth <[EMAIL PROTECTED]> wrote: > On Thu, Apr 10, 2008 at 05:49:26PM -0400, Al Baker wrote: > > Please share more about this. > > > > What/How are you "clustering" the boxes ? > > > > Is this all VOIP or TDMF front and VOIP for agents in back ? > > > > What kind of Bo

Re: [asterisk-users] Digium T1 Card Crashing Server (Dell 2950)

2008-04-10 Thread Matt Florell
Hello, It might not be Digium's fault, I ran into similar problems with Dell 2950 servers and other PCIexpress cards. I even went so far as to have several components replaced by Dell on one of the affected servers to no avail. After many months of banging my head against a wall I stumbled across

Re: [asterisk-users] interrupting MOH

2008-04-02 Thread Matt Florell
Hello, We achieve this using an AGI script in the VICIDIAL project for our version of inbound queues. You start MoH then when you stream a sound to the channel it will stop MoH then after the sound is done you start MoH back up again. Probably a bit more involved than what you want, but it dose wo

Re: [asterisk-users] No audio on Sangoma A104.

2008-03-23 Thread Matt Florell
Are you using 64bit Linux? Do you have more than 4GB of RAM? Have you contacted Sangoma support? MATT--- On 3/23/08, Alex Balashov <[EMAIL PROTECTED]> wrote: > Alex Balashov wrote: > > > I'm running kernel 2.6.19 (tried 2.6.24.3 but had to downgrade as > > wanpipe stuff would not compile), za

Re: [asterisk-users] Asterisk 1.4 reliability problems

2008-03-19 Thread Matt Florell
On 3/19/08, Benny Amorsen <[EMAIL PROTECTED]> wrote: > "Matt Florell" <[EMAIL PROTECTED]> writes: > > > But seriously, several of my clients use SIP exclusively, passing tens > > of thousand of calls a day on Asterisk 1.2.X with no issues. I have > &g

Re: [asterisk-users] Asterisk 1.4 reliability problems

2008-03-18 Thread Matt Florell
On 3/18/08, Benny Amorsen <[EMAIL PROTECTED]> wrote: > "Steve Totaro" <[EMAIL PROTECTED]> writes: > > > I will probably continue this train of thought (1.2.X is more > > production ready) until these threads stop popping up on the list. > > > I think you're being too kind to 1.2.x. It has numerou

Re: [asterisk-users] Asterisk 1.4 reliability problems

2008-03-18 Thread Matt Florell
On 3/18/08, Ben Willcox <[EMAIL PROTECTED]> wrote: > > A million calls sounds good, but 2 weeks, not so good. It's a bit > disappointing to me that crashing /ever/ is acceptable, I had always had > the understanding that asterisk was supposed to be rock-solid. I suppose > it's some consolation t

Re: [asterisk-users] Asterisk 1.4 reliability problems

2008-03-18 Thread Matt Florell
I would suggest upgrading to at least 1.4.18. I was able to run it for about 2 weeks and almost one million calls before I could get it to crash, and the 1.4.19RC2 seems to fix even more of the locking issues as well. I know a lot of these problems still existed under 1.4.17. MATT--- On 3/18/08,

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