Hi All;
We know that agents can login and logout from the phone handset. But if we need
the login, logout, ready and not ready to be from an application and to be
integrated with the CRM, how to acheive this?
Normally in Cisco and AVAYA, they use CTI integration and the CTI client (which
is
You need to use the AMI interface an deal with the events that are give to you.
--
Jim Dickenson
mailto:dicken...@cfmc.com
CfMC
http://www.cfmc.com/
On Jul 4, 2011, at 4:36 PM, bilal ghayyad wrote:
Hi All;
We know that agents can login and logout from the phone handset. But if we
need
This may be a stupid question, but I couldn't find anything on the
wiki about it or on google.
I have about 5 agents in my call center. I want them to login using
agentcallbacklogin. The reason being is that I don't get so many
inbound calls. We mostly make outbound calls. Therefore, during
Question is: how do they log out? I haven't been able to find a
Logout command for the dial plan. Did I miss something?
Do the same as when you log in but when it asks for the extension press #.
OR
---queues.conf
member = Agent/9001
member = Agent/9002
---agents.conf
agent = 9001,,tsr9001
agent
Thank you. I'll give this a shot.
- Waldo
On May 17, 2005, at 7:37 PM, Kyle Hagan wrote:
Question is: how do they log out? I haven't been able to find a
Logout command for the dial plan. Did I miss something?
Do the same as when you log in but when it asks for the extension
press #.
OR
