Hi all,
I have successfully set up a call queue with agents and agentCallbackLogin.
Works fine, but if no agent is logged in incoming callers get
music-on-hold forever (or until some timeout).
Is it possible to play congestion tone without answering the call (and
thus causing costs to PSTN
Do not define any members in the queues.conf. Instead have them login to
the queue using the AddQueueMember application. If there is no one logged
into the queue when a call comes in, it will go to the priority in the
context. Hope this helps.
B. J.
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