Re: [asterisk-users] AGI and Call Center to do CRM integration

2008-08-08 Thread Jay R. Ashworth
On Thu, Aug 07, 2008 at 04:12:26PM -0700, bilal ghayyad wrote: CRM: Customer Record Module which is any kind of application. Well, no; CRM means Customer Relationship Management... Cheers, -- jra -- Jay R. Ashworth Baylink [EMAIL PROTECTED] Designer

[asterisk-users] AGI and Call Center to do CRM integration

2008-08-07 Thread bilal ghayyad
Hi All; Did anyone used AGI to do te CRM integration in the Asterisk call center? If yes, I would like to know the overview to know from where to start? Regards Bilal ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com --

Re: [asterisk-users] AGI and Call Center to do CRM integration

2008-08-07 Thread Steve Totaro
On Thu, Aug 7, 2008 at 5:55 PM, bilal ghayyad [EMAIL PROTECTED] wrote: Hi All; Did anyone used AGI to do te CRM integration in the Asterisk call center? If yes, I would like to know the overview to know from where to start? Regards Bilal What CRM? FastAGI to hit a box that has logic to

Re: [asterisk-users] AGI and Call Center to do CRM integration

2008-08-07 Thread bilal ghayyad
to be routed, how this to be done? AGI can do? Regards Bilal --- On Thu, 8/7/08, Steve Totaro [EMAIL PROTECTED] wrote: From: Steve Totaro [EMAIL PROTECTED] Subject: Re: [asterisk-users] AGI and Call Center to do CRM integration To: [EMAIL PROTECTED], Asterisk Users Mailing List - Non-Commercial

Re: [asterisk-users] AGI and Call Center to do CRM integration

2008-08-07 Thread Matt Florell
Bilal --- On Thu, 8/7/08, Steve Totaro [EMAIL PROTECTED] wrote: From: Steve Totaro [EMAIL PROTECTED] Subject: Re: [asterisk-users] AGI and Call Center to do CRM integration To: [EMAIL PROTECTED], Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com