Re: [asterisk-users] Asterisk 12.4 "Agent Busy" message on AgentRequest

2014-08-12 Thread Richard Mudgett
On Tue, Aug 12, 2014 at 11:24 AM, Deepak Rawat wrote: > Thank you for the response Richard and Matthew! It's good to hear that you > are working on fixing the 5s delay. I was really puzzled by it and found > the idle time by trial and error. Is there any documentation of these new > behaviors? >

Re: [asterisk-users] Asterisk 12.4 "Agent Busy" message on AgentRequest

2014-08-12 Thread Deepak Rawat
Thank you for the response Richard and Matthew! It's good to hear that you are working on fixing the 5s delay. I was really puzzled by it and found the idle time by trial and error. Is there any documentation of these new behaviors? Coming back to the main issue, I am getting agent busy when the ag

Re: [asterisk-users] Asterisk 12.4 "Agent Busy" message on AgentRequest

2014-08-12 Thread Matthew Jordan
On Tue, Aug 12, 2014 at 10:57 AM, Richard Mudgett wrote: > > > > On Tue, Aug 12, 2014 at 1:33 AM, Deepak Rawat > wrote: >> >> Hi, >> >> I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the >> user and call AgentLogin. But after that when I call AgentRequest I keep >> getting Ag

Re: [asterisk-users] Asterisk 12.4 "Agent Busy" message on AgentRequest

2014-08-12 Thread Richard Mudgett
On Tue, Aug 12, 2014 at 1:33 AM, Deepak Rawat wrote: > Hi, > > I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the > user and call AgentLogin. But after that when I call AgentRequest I keep > getting Agent '1234' is busy. > If I put a delay of 5 second or more before calling A

[asterisk-users] Asterisk 12.4 "Agent Busy" message on AgentRequest

2014-08-11 Thread Deepak Rawat
Hi, I am upgrading from Asterisk 1.4 to 12.4. I am able to authenticate the user and call AgentLogin. But after that when I call AgentRequest I keep getting Agent '1234' is busy. If I put a delay of 5 second or more before calling AgentRequest then it works most of the times. Here's my dialplan: