Dear Warren;
Thanks a lot for the reply and kindly help.
I ran the below commands and now I have the database asteriskcdrdb and the
table cdr, also I did the configuration in the cdr_mysql.conf but until now I
do not see entries in the database (still the table is free).
The asterisk version
Dear;
It look like AGI is not suiting this, maybe I need AMI?
Because no need to do a call to collect the data, I need to collect data
without doing a call ... so what do u suggest?
What I need, is to know how many concurrent calls in the queue, and how many
waiting and how many agents in the
On Mon, 31 Oct 2011, bilal ghayyad wrote:
What I need, is to know how many concurrent calls in the queue, and how
many waiting and how many agents in the queue and so on. So what I have
to use? AMI or AGI?
AMI.
--
Thanks in advance,
On 10/31/2011 10:39 PM, bilal ghayyad wrote:
Dear;
It look like AGI is not suiting this, maybe I need AMI?
Because no need to do a call to collect the data, I need to collect data
without doing a call ... so what do u suggest?
What I need, is to know how many concurrent calls in the queue,
Dear;
In case I need to retreive the real time data (for example, how many calls
currently in the queue, and how many calls currently waiting in the queue, how
many agents currently are logged in ... etc).
How to get this?
Is it using the AGI? From where I can get information about this?
On Sunday 30 Oct 2011, bilal ghayyad wrote:
In case I need to retreive the real time data (for example, how many
calls currently in the queue, and how many calls currently waiting
in the queue, how many agents currently are logged in ... etc).
How to get this?
Is it using the AGI? From
Thanks a lot.
Really I am trying to know how to do AGI to get the information from asterisk
(for example, how to talk with asterisk to know the concurrent calls, or the
number of agents in the queue, ... etc)? Where I can find this?
Regards
Bilal
Actually I need to do a
Un-top-posting...
On Sun, 30 Oct 2011, bilal ghayyad wrote:
Really I am trying to know how to do AGI to get the information from
asterisk (for example, how to talk with asterisk to know the concurrent
calls, or the number of agents in the queue, ... etc)? Where I can find
this?
An AGI is a
Dear wcselby;
Thanks a lot for your reply.
For below script, I have some questions if you can help me:
1) I am looking to have reports for the call center, so I need to determine how
many calls in the queue, and how many agents logged and when the agent logged
in and when logged out ... etc.
Dear;
Are the below are used any more in asterisk 1.8 version, and for what we use
them:
;dial trunk
exten = _X.,1,Dial(SIP/trunk/${EXTEN})
;exten h must be in same context!
exten = h,1,noop(extended CDR)
exten = h,n,set(CDR(hangupcause)=${HANGUPCAUSE}) ; hangupcause
exten =
Date: Tue, 13 Sep 2011 02:43:05 -0700
From: bilmar...@yahoo.com
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Reporting for Asterisk
Call Center
Dear Tareq;
I am not using mysql, the configuration on the text
configuratoin files and the logs are existed
El 11/10/11 11:58, bilal ghayyad escribió:
Dear Tariq;
About elastix.org, this can be use with Asterisk or it is coming as a complete
IP Telephony, Call Center, IVR and Reporting?
Because, I do not need to install another IP Telephony on the server which
already has asterisk which is an IP
On Friday 09 September 2011, bilal ghayyad wrote:
Hi All;
Anyone advise for a free (open source) reporting to be used for asterisk
call center?
Regards
Bilal
Problem is, reporting is such a nebulous thing, about the only thing that will
give you the required level of generality of
Dear Tareq;
I am not using mysql, the configuration on the text configuratoin files and the
logs are existed under the directory (/var/log/asterisk).
Well, to use mysql: then it means the configuration will be also in the
database or I can use mysql only for reporting?
What is the Flash
, TELECOM
USA: +1 386 492 9993
Date: Tue, 13 Sep 2011 02:43:05 -0700
From: bilmar...@yahoo.com
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Reporting for Asterisk Call Center
Dear Tareq;
I am not using mysql, the configuration on the text configuratoin files
Hi Tzafrir,
On Sat, Sep 10, 2011 at 4:28 AM, Tzafrir Cohen tzafrir.co...@xorcom.comwrote:
On Fri, Sep 09, 2011 at 01:28:28PM -0500, Gerardo Barajas wrote:
There are a lot of reporting tools.
I have used:
Asternic: http://www.asternic.biz/
Non of those are Free (Open Source).
USA: +1 386 492 9993
Date: Sat, 10 Sep 2011 10:28:00 +0300
From: tzafrir.co...@xorcom.com
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Reporting for Asterisk Call Center
On Fri, Sep 09, 2011 at 01:28:28PM -0500, Gerardo Barajas wrote:
There are a lot of reporting
Hi All;
Anyone advise for a free (open source) reporting to be used for asterisk call
center?
Regards
Bilal
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-Original Message-
From: asterisk-users-boun...@lists.digium.com
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of bilal ghayyad
Sent: Friday, September 09, 2011 2:14 PM
To: asterisk-users@lists.digium.com
Subject: [asterisk-users] Reporting
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