On Thu, Dec 10, 2009 at 2:54 AM, Atis Lezdins wrote:
> On Mon, Dec 7, 2009 at 10:00 AM, Giedrius Augys wrote:
>> hello,
>>
>> I've callcenter and our queue members want to see on their IP phone's
>> display queue's name , from which incoming call was originated, for
>> example " -> Sales". This
On Mon, Dec 7, 2009 at 10:00 AM, Giedrius Augys wrote:
> hello,
>
> I've callcenter and our queue members want to see on their IP phone's
> display queue's name , from which incoming call was originated, for
> example " -> Sales". This problem appears when one member
> can belong to couple queue
An alternative would be using a screen-pop application that links to a small
CRM app that will do the display for you.
l.
2009/12/7 Giedrius Augys
> hello,
>
> I've callcenter and our queue members want to see on their IP phone's
> display queue's name , from which incoming call was originated
It would depend on the phone's support for various custom headers for
this purpose; there is nothing universal.
Otherwise, calling name is your best bet.
--
Sent from mobile device
On Dec 7, 2009, at 3:00 AM, Giedrius Augys wrote:
> hello,
>
> I've callcenter and our queue members want to
hello,
I've callcenter and our queue members want to see on their IP phone's
display queue's name , from which incoming call was originated, for
example " -> Sales". This problem appears when one member
can belong to couple queues. Work around would be setting calling name with
such information.
