hi
is this stuff still available?
roy
On 14. okt. 2004, at 16.10, Ben Merrills wrote:
I've been doing some work on a queue log analyser for a while now,
getting the basics in place, an example of which you can find at
the URL
below. However, just wondering what information people think
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Ben Merrills
Sent: Thursday, October 14, 2004 9:11 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [Asterisk-Users] (Another) Queue log analyser
I've been doing some work on a queue
Internet
T: 0870 8040862
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Wayne
Sheppard
Sent: 14 October 2004 19:08
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] (Another) Queue log analyser
Very nice work Ben, thanks
Wow! That\'s great! Our company could really benefit from this level
of analysis. Previously we were using Nortel Merridian, and everyone is
used to that level of reporting. Your report(s) are the closest I\'ve
seen in their ability to provide the necessary statistics to manage a
call center.
I would like the source too so I can re-write it in non-.NET. Probably C or
PHP.
Matthew
- Original Message -
From: Joe Dennick [EMAIL PROTECTED]
To: [EMAIL PROTECTED]
Sent: Thursday, October 14, 2004 11:57 AM
Subject: Re: [Asterisk-Users] (Another) Queue log analyser
Wow! That\'s
Very nice work Ben, thanks. Here are some additional thoughts -
One segmentation that might be useful would be to add outbound calling
activities as a either a separate column or even view.
On agent stats, it would be useful to see login/logout stamps, login
time, ready/not ready time (if this
