Hello Pedro,
you should do this using agent priority groups; this way first all low
priority agents are filled, then another group is used up.
Thanks
l.
On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes [EMAIL PROTECTED]
wrote:
Hi there,
Does anyone know how to setup an overflow queue?
On Thu, 13 Oct 2005 00:39:06 +0200, Tom Rymes [EMAIL PROTECTED]
wrote:
What we have done is to set up a single queue that all calls come into.
For the agents that we want to be our Front Line (i.e.: Customer
Service Reps), we give them a penalty of 0. Our Overflow group (i.e.:
Customer
-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD/queues question
Hello Pedro,
you should do this using agent priority groups; this way first all low
priority agents are filled, then another group is used up.
Thanks
l.
On Wed, 12 Oct 2005 19:30:43 +0200, Pedro Nunes [EMAIL PROTECTED
-Commercial Discussion
Subject: Re: [Asterisk-Users] ACD/queues question
On Oct 12, 2005, at 1:30 PM, Pedro Nunes wrote:
Hi there,
Does anyone know how to setup an overflow queue? When a call rings
on the queue A, if all agents were busy, the call goes to the queue B.
If all agents in queue B were
Just remember to set your phone in the group with the highest possible
priority :)
On Thu, 2005-10-13 at 09:36 +0100, Pedro Nunes wrote:
Thanks,
That will fix my problem... And agent skills, is that possible too??
Thanks again
Pedro Nunes
--
Trixter http://www.0xdecafbad.com
On Oct 12, 2005, at 1:30 PM, Pedro Nunes wrote:
Hi there,
Does anyone know how to setup an overflow queue? When a call rings
on the queue A, if all agents were busy, the call goes to the queue B.
If all agents in queue B were busy, then the call stays on both
queues until somebody answers
