Hi!
but when both Agents are busy then still the called party does not get a
busy signal.
What I`d want is when both Agents are busy that the caller gets a busy,
not the long tones, like the phone is ringing, but nobody answers it (
this is how this works now)
Any Ideas?
Method 1:
Philipp von Klitzing wrote:
Hi!
but when both Agents are busy then still the called party does not get a
busy signal.
What I`d want is when both Agents are busy that the caller gets a busy,
not the long tones, like the phone is ringing, but nobody answers it (
this is how this works now)
Anton Yurchenko wrote:
I just wanted to say, that I patched the code like I wrote below, and it
works. When all the operators are busy, then it drops to priority + 101.
If that would break something please write me ASAP ;)
Philipp von Klitzing wrote:
Hi!
but when both Agents are busy then
