From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Tim Irvin
Sent: Wednesday, January 31, 2007 10:09 PM
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Toll-free dialing via PRI problem
Outgoing calls to certain toll-fee (8XX) numbers fail -- we hear
ringing but the calls are never
answered. All other calls, and most toll-free numbers are not
affected. The numbers that are
affected are all travel related companies (United Airlines, American
Airlines, US Air, Starwood
Hotels,
This is a common issue with large inbound call center operations.
They like to cheat. They actually start sending prompts to the caller
without actually signalling their carrier that they have answered the
line. Typically they do not answer until a phone is ringing or you
are in a queue. I
This is a common issue with large inbound call center operations.
They like to cheat. They actually start sending prompts to
the caller
without actually signalling their carrier that they have
answered the
line. Typically they do not answer until a phone is ringing or you
are in
Jerry Jones wrote:
From asterisk, you do not hear anything other than ringing as it does
not cut the audio path through until it receives the answer from the
far end, hence the steady ringing.
So instead of Dial(Zap/g1/1800xxx,,r) just do
Dial(Zap/g1/1800xxx,,) so early audio can make
Sheepishly, that was the magic bullet. Thanks Trevor!!
Tim
Trevor Peirce [EMAIL PROTECTED] wrote:
Jerry Jones wrote:
From asterisk, you do not hear anything other than ringing as it does
not cut the audio path through until it receives the answer from the
far end, hence the steady ringing.
We have run into this problem before, especially with Airline carrier TFN's.
The deal is THEY DO NOT SEND ANSWER, we have looked at this on a ss7 level,
and most if not all major air carriers do this. I believe their try to lower
their costs.
The fix, answer the call, first thing.
IPKall
