Re: [asterisk-users] Some minor configuration issues with queues
To answer my own question : I had the following in my dialplan : Queue(VC_support_queue,r) The 'r' option replaces the moh with a dialtone... I have now replaced the 'r' with 'R', so that there is moh and a ringtone when an agent is ringing... (source: voip-info.org) However the caller keeps hearing music on hold in stead of a ring tone when an agent's phone calls. Moh stops when the agents picks up. So I'm not quite there yet. Any feedback is appreciated. Jonas. On Wed, 2010-01-06 at 15:43 +0100, jonas kellens wrote: Please can someone help me with my queue-problems ? When there is a member available for answering calls that entered the queue, the caller does not hear the musiconhold as defined musicclass=default. What happens is that when a second caller enters the queue, the caller hears the ringtone for as long as the conversation of the first caller takes. It is as off there is nobody to pick up the phone, as in reality the queue member is busy with an other conversation. Jonas. On Mon, 2010-01-04 at 09:51 +0100, jonas kellens wrote: Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-callswaiting = queue-callswaiting ;queue-holdtime = queue-holdtime ;queue-minutes = queue-minutes ;queue-seconds = queue-seconds ;queue-thankyou = queue-thankyou ;queue-lessthan = queue-less-than ;queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce ; monitor-format = gsm|wav|wav49 ; monitor-type = MixMonitor joinempty = strict ; leavewhenempty = yes eventwhencalled = no ; QueueMemberStatus eventmemberstatus = no reportholdtime = no ringinuse = no memberdelay = 0 ; timeoutrestart = no member = SIP/VCsupport,1,Jonas member = Agent/VCjoeri,2,Joeri First problem : Although there is nobody in the queue, the caller is still inserted into the queue : vps2301*CLI queue show VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s Members: Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken no calls yet Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken no calls yet No Callers [Jan 4 09:34:40] -- Executing [...@center:2] Queue(IAX2/zoiper-5307, VC_support_queue|r) in new stack Second problem : When a caller calls in and there is someone available in the queue, there is no music-on-hold while the caller waits. When the caller is directed to the agent there should be a ringtone indicating that the agent is called, but it stays silent. No music on hold, no ringtone... (this is a SIP-channel) Thank you for pointing out the misconfiguration. Kind regards, Jonas. -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Some minor configuration issues with queues
- Original Message - From: jonas kellens To: Asterisk Users Mailing List - Non-Commercial Discussion Sent: Monday, January 11, 2010 2:30 PM Subject: Re: [asterisk-users] Some minor configuration issues with queues To answer my own question : I had the following in my dialplan : Queue(VC_support_queue,r) The 'r' option replaces the moh with a dialtone... I have now replaced the 'r' with 'R', so that there is moh and a ringtone when an agent is ringing... (source: voip-info.org) However the caller keeps hearing music on hold in stead of a ring tone when an agent's phone calls. Moh stops when the agents picks up. So I'm not quite there yet. Any feedback is appreciated. Appearently queues are designed to play moh until an agent answers. The caller doesn't need to know if the agent is busy talking on the phone or busy ***ing the secretary :-) You could dial the agent(s) directly with the dial() function, if it returns busy, put the caller into queue. Leif -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Some minor configuration issues with queues
Please can someone help me with my queue-problems ? When there is a member available for answering calls that entered the queue, the caller does not hear the musiconhold as defined musicclass=default. What happens is that when a second caller enters the queue, the caller hears the ringtone for as long as the conversation of the first caller takes. It is as off there is nobody to pick up the phone, as in reality the queue member is busy with an other conversation. Jonas. On Mon, 2010-01-04 at 09:51 +0100, jonas kellens wrote: Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-callswaiting = queue-callswaiting ;queue-holdtime = queue-holdtime ;queue-minutes = queue-minutes ;queue-seconds = queue-seconds ;queue-thankyou = queue-thankyou ;queue-lessthan = queue-less-than ;queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce ; monitor-format = gsm|wav|wav49 ; monitor-type = MixMonitor joinempty = strict ; leavewhenempty = yes eventwhencalled = no ; QueueMemberStatus eventmemberstatus = no reportholdtime = no ringinuse = no memberdelay = 0 ; timeoutrestart = no member = SIP/VCsupport,1,Jonas member = Agent/VCjoeri,2,Joeri First problem : Although there is nobody in the queue, the caller is still inserted into the queue : vps2301*CLI queue show VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s Members: Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken no calls yet Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken no calls yet No Callers [Jan 4 09:34:40] -- Executing [...@center:2] Queue(IAX2/zoiper-5307, VC_support_queue|r) in new stack Second problem : When a caller calls in and there is someone available in the queue, there is no music-on-hold while the caller waits. When the caller is directed to the agent there should be a ringtone indicating that the agent is called, but it stays silent. No music on hold, no ringtone... (this is a SIP-channel) Thank you for pointing out the misconfiguration. Kind regards, Jonas. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Some minor configuration issues with queues
Hello list ! I have some configuration issues with queues, but I'm sure they are minor and for someone who has already configured queues it could be trivial. This is my queue configuration : [VC_support_queue] musicclass = default strategy = ringall timeout = 20 retry = 5 wrapuptime=15 autofill=yes autopause=no maxlen = 0 setinterfacevar=yes announce-frequency = 0 periodic-announce-frequency=0 announce-holdtime = no ; announce-round-seconds = 10 ; queue-thankyou= ;queue-youarenext = queue-youarenext ;queue-thereare = queue-thereare ;queue-callswaiting = queue-callswaiting ;queue-holdtime = queue-holdtime ;queue-minutes = queue-minutes ;queue-seconds = queue-seconds ;queue-thankyou = queue-thankyou ;queue-lessthan = queue-less-than ;queue-reporthold = queue-reporthold ;periodic-announce = queue-periodic-announce ; monitor-format = gsm|wav|wav49 ; monitor-type = MixMonitor joinempty = no ; leavewhenempty = yes eventwhencalled = no ; QueueMemberStatus eventmemberstatus = no reportholdtime = no ringinuse = no memberdelay = 0 ; timeoutrestart = no member = SIP/VCsupport,1,Jonas member = Agent/VCjoeri,2,Joeri First problem : Although there is nobody in the queue, the caller is still inserted into the queue : vps2301*CLI queue show VC_support_q has 0 calls (max unlimited) in 'ringall' strategy (0s holdtime), W:0, C:0, A:2, SL:0.0% within 0s Members: Jonas (SIP/VCsupport) with penalty 1 (Unavailable) has taken no calls yet Joeri (Agent/VCjoeri) with penalty 2 (Unavailable) has taken no calls yet No Callers [Jan 4 09:34:40] -- Executing [...@center:2] Queue(IAX2/zoiper-5307, VC_support_queue|r) in new stack Second problem : When a caller calls in and there is someone available in the queue, there is no music-on-hold while the caller waits. When the caller is directed to the agent there should be a ringtone indicating that the agent is called, but it stays silent. No music on hold, no ringtone... (this is a SIP-channel) Thank you for pointing out the misconfiguration. Kind regards, Jonas. ___ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
