: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of BJ Weschke
Sent: Wednesday, November 21, 2007 6:16 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
Kyriakos wrote:
It would be nice to add an option of choosing
Hi,
Örn Arnarson schrieb:
I have often wondered the same thing.
It seems to me to be random, or it works it out some way I am not
familiar with. I have seen calls with wait time of 30 seconds get
answered before calls with 30 minutes wait time from queues with equal
weight.
I can confirm
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
FitzGibbon
Sent: Tuesday, November 20, 2007 6:03 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
On Nov 20, 2007 10
Of Kyriakos
Sent: Wednesday, November 21, 2007 11:08 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of James
FitzGibbon
Sent
or does it work randomly?
-Original Message-
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kyriakos
Sent: Wednesday, November 21, 2007 11:08 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] ACD functionality , Skills
Kyriakos wrote:
Guys can someone answer how the ACD works when it needs to decide which call
to take next from queues with equal weights? Does it take the call with the
longest period of watiting or does it work randomly?
Whichever thread from the queue that does its processing first is
Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] ACD functionality , Skills for agents
Kyriakos wrote:
Guys can someone answer how the ACD works when it needs to decide which
call
to take next from queues with equal weights? Does it take the call with
the
longest
Kyriakos wrote:
It would be nice to add an option of choosing to answer the call with the
longest waiting time, or answer randomly, or round robin, etc...
Agreed, but, understand that each queue defined in app_queue is separate. The
way the weights work is only by instructing a thread
Hi all,
I have a question regarding ACD for queues. What happens when I have 2
or more queues with same weight and each queue has a call in? How will it
decide which call will be routed to the next available agent? Will it take
the call with the longest waiting time in queue? If not how
On Nov 20, 2007 10:16 AM, Kyriakos [EMAIL PROTECTED] wrote:
I have a question regarding ACD for queues. What happens when I have 2
or more queues with same weight and each queue has a call in? How will it
decide which call will be routed to the next available agent? Will it take
the
Hello
All,
I have been trying
to find a definitive yes or no on this, and have decided to post it to the list
since I can not find and documentation on it.
On the Digium FAQ,
there is a section on ACD terminology which lists the
following:
ACD_IN (status) - Agent is on an ACD
Title: Message
I have a couple of
real quick questions for ya'll. I am trying to setup * in a test scenario
to emulate my company's 20 agent ACD.
1) First, I am
curious if anyone has any configs that they can throw up on the wiki or just
send via e-mail. I have a bit of it pieced together
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