Hi,
Just a little question about agents and queues,
I created different types of queues and I log agents using the manager
api ( agentcallbacklogin )
with a context depending on the queue they are logged.
1) Is there a way to get the agent id asterisk is calling in the context
I specified
I have a queue and some agents. The agents are not logged in but are
members of the queue.
Now, joinempty=no I would assume that you cannot join this queue but will
fall into the goto(queuefail|1|1). This is not so. I join the queue just
fine.
If I remove the three members from the queue
-Original Message-
From: Marco Nicolayevsky [mailto:[EMAIL PROTECTED]
Sent: Friday, September 24, 2004 11:45 PM
To: [EMAIL PROTECTED]
Subject: [Asterisk-Users] agents and queues
How can i determine if there are any agents signed-in,
and if not, take them straight to voice mail
Hello
all,
I am currently using
asterisk in a call center configuration.
I have created a
queue where our customers listen to music while an agent picks up. Pretty
standard stuff.
I have a total of 5
agents who are able to sucessfully sign-in and sign-out of the queue by using
On Sun, 19 Sep 2004 09:40:19 -0400, Austin M. Brower
[EMAIL PROTECTED] wrote:
Paul,
However, this bug:
http://bugs.digium.com/bug_view_page.php?bug_id=0001693
may provide the tools we need to work around this problem, namely, not
putting Agents statically into queues.conf, but
On Fri, Sep 17, 2004 at 11:09:49AM -0500, Paul Traue, Jr. wrote:
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I
I've just installed asterisk as a new phone system for our office but am
having difficulty with the queues. Specifically I need a way to
redirect our sales queue to voicemail when no one is logged in to the
queue. I see I can use the joinonempty=no setting, however this setting
doesn't work
