[Asterisk-Users] Call Queue NOT using RoundRobin ?!?
I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!?
Welcome to my personal hell ! :)I'have been discussing this previously on the list and also with some digium staff: to my experience there is NO way to archieve a linear distribution of calls from a queue.I mean When a call comes in first member of the queue is ring, then second, etcSubsequent calls take the same path: first, second and so on.Someone has suggested to use ringall with penalties (pretty esotic!) but also this is not working for the purpose. I was also told that nobody wants that (you insensitive clod!) even if this call distribution seems pretty logic in some case scenarios. (hint: a receptionist is first member of a queue and another person is the second ... receptionist goes for a pee and magically calls are rerouted to the backup operator after ringing to the first). Hope you can find out something to share, maybe we can also launch a count us initiative :)Alessio FocardiOn 6/29/06, Aaron Paxson [EMAIL PROTECTED] wrote: I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list? ___--Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!?
The linear function helps me too. I've built an extensive multi-queue technical support system strategy. Based on the initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get the call (on the phone/away from desk), Tier2 should get it, so on, and so forth. In Tier1, the primary helpdesk technician (like your receptionist idea) takes ALL calls (That's what they were hired for). However, others can help out, if the pri technician is on the phone. Here's my question: If roundrobin strategy remembers the last call made, and sends the next call to the next number (and this is by design), then why on earth was the RRMemory strategy created?? Thanks for your response, Alessio. ~~Aaron - Original Message - From: Alessio Focardi To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: [EMAIL PROTECTED] Sent: Thursday, June 29, 2006 1:31 PM Subject: Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Welcome to my personal hell ! :)I'have been discussing this previously on the list and also with some digium staff: to my experience there is NO way to archieve a linear distribution of calls from a queue.I mean When a call comes in first member of the queue is ring, then second, etcSubsequent calls take the same path: first, second and so on.Someone has suggested to use "ringall" with penalties (pretty esotic!) but also this is not working for the purpose. I was also told that "nobody wants that" (you insensitive clod!) even if this call distribution seems pretty logic in some case scenarios. (hint: a receptionist is first member of a queue and another person is the second ... receptionist goes for a pee and magically calls are rerouted to the backup operator after ringing to the first). Hope you can find out something to share, maybe we can also launch a "count us" initiative :)Alessio Focardi On 6/29/06, Aaron Paxson [EMAIL PROTECTED] wrote: I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list?___--Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!?
Will you (or anyone else) be able to code this proposed circular or linear (what sounds more appropriate?) strategy and submit it for inclusion in HEAD ?Should be pretty easy, unfortunately I have very few programming skills. Regards !P.S.here is a snippet from the wiki, whatever it means ! :)roundrobin mode remembers the last agent it _started_ with for a new call, and starts with the next agent in the list. If you have three agents, the first call will go to agent 1-2-3, the next call will go to 2-3-1, the next call will go to 3-2-1, etc. rrmemory mode remembers the last agent it tried to _call_, regardless of who it started with, so that the next call will go the agent after the last one who answered. If you have three agents and the first call rings 1-2 (and is answered), then the next call will ring 3-1 (and is answered), then the next call will ring 2-3-1, etc. For the first call, if agent 2 answered it in roundrobin mode, they would still be the first agent for the next call, but rrmemory mode will move past them. On 6/29/06, Aaron Paxson [EMAIL PROTECTED] wrote: The linear function helps me too. I've built an extensive multi-queue technical support system strategy. Based on the initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get the call (on the phone/away from desk), Tier2 should get it, so on, and so forth. In Tier1, the primary helpdesk technician (like your receptionist idea) takes ALL calls (That's what they were hired for). However, others can help out, if the pri technician is on the phone. Here's my question: If roundrobin strategy remembers the last call made, and sends the next call to the next number (and this is by design), then why on earth was the RRMemory strategy created?? Thanks for your response, Alessio. ~~Aaron - Original Message - From: Alessio Focardi To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: [EMAIL PROTECTED] Sent: Thursday, June 29, 2006 1:31 PM Subject: Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Welcome to my personal hell ! :)I'have been discussing this previously on the list and also with some digium staff: to my experience there is NO way to archieve a linear distribution of calls from a queue.I mean When a call comes in first member of the queue is ring, then second, etcSubsequent calls take the same path: first, second and so on.Someone has suggested to use ringall with penalties (pretty esotic!) but also this is not working for the purpose. I was also told that nobody wants that (you insensitive clod!) even if this call distribution seems pretty logic in some case scenarios. (hint: a receptionist is first member of a queue and another person is the second ... receptionist goes for a pee and magically calls are rerouted to the backup operator after ringing to the first). Hope you can find out something to share, maybe we can also launch a count us initiative :)Alessio Focardi On 6/29/06, Aaron Paxson [EMAIL PROTECTED] wrote: I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list?___--Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___--Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!?
If someone can point me in the right direction, I'll look into it. I'm not a C programmer, but I *should* be able to find my way. I'm looking at app_queue.c I see the strategies defined, but nothing about how they are used. Is app_queue.c the file that does the calling? - Original Message - From: Alessio Focardi To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: [EMAIL PROTECTED] Sent: Thursday, June 29, 2006 2:07 PM Subject: Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Will you (or anyone else) be able to code this proposed "circular" or "linear" (what sounds more appropriate?) strategy and submit it for inclusion in HEAD ?Should be pretty easy, unfortunately I have very few programming skills. Regards !P.S.here is a snippet from the wiki, whatever it means ! :)roundrobin mode remembers the last agent it _started_ with for a new call, and starts with the next agent in the list. If you have three agents, the first call will go to agent 1-2-3, the next call will go to 2-3-1, the next call will go to 3-2-1, etc. rrmemory mode remembers the last agent it tried to _call_, regardless of who it started with, so that the next call will go the agent after the last one who answered. If you have three agents and the first call rings 1-2 (and is answered), then the next call will ring 3-1 (and is answered), then the next call will ring 2-3-1, etc. For the first call, if agent 2 answered it in roundrobin mode, they would still be the first agent for the next call, but rrmemory mode will move past them. On 6/29/06, Aaron Paxson [EMAIL PROTECTED] wrote: The linear function helps me too. I've built an extensive multi-queue technical support system strategy. Based on the initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get the call (on the phone/away from desk), Tier2 should get it, so on, and so forth. In Tier1, the primary helpdesk technician (like your receptionist idea) takes ALL calls (That's what they were hired for). However, others can help out, if the pri technician is on the phone. Here's my question: If roundrobin strategy remembers the last call made, and sends the next call to the next number (and this is by design), then why on earth was the RRMemory strategy created?? Thanks for your response, Alessio. ~~Aaron - Original Message - From: Alessio Focardi To: Asterisk Users Mailing List - Non-Commercial Discussion Cc: [EMAIL PROTECTED] Sent: Thursday, June 29, 2006 1:31 PM Subject: Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Welcome to my personal hell ! :)I'have been discussing this previously on the list and also with some digium staff: to my experience there is NO way to archieve a linear distribution of calls from a queue.I mean When a call comes in first member of the queue is ring, then second, etcSubsequent calls take the same path: first, second and so on.Someone has suggested to use "ringall" with penalties (pretty esotic!) but also this is not working for the purpose. I was also told that "nobody wants that" (you insensitive clod!) even if this call distribution seems pretty logic in some case scenarios. (hint: a receptionist is first member of a queue and another person is the second ... receptionist goes for a pee and magically calls are rerouted to the backup operator after ringing to the first). Hope you can find out something to share, maybe we can also launch a "count us" initiative :)Alessio Focardi On 6/29/06, Aaron Paxson [EMAIL PROTECTED] wrote: I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought that was the RRMemory strategy, but it seems RoundRobin is also doing it. Anyone know what I can do to my queues, in order to force each call down the ordering of my members list?___--Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___--Bandwidth and Colocation provided by Easynews.com -- Asterisk-Users mailing listTo UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users _
Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!?
hey, a patch for linear mode is posted to bugs.digium.com already: http://bugs.digium.com/view.php?id=7279 greetings, Michael Aaron Paxson schrieb: If someone can point me in the right direction, I'll look into it. I'm not a C programmer, but I *should* be able to find my way. I'm looking at app_queue.c I see the strategies defined, but nothing about how they are used. Is app_queue.c the file that does the calling? - Original Message - *From:* Alessio Focardi mailto:[EMAIL PROTECTED] *To:* Asterisk Users Mailing List - Non-Commercial Discussion mailto:asterisk-users@lists.digium.com *Cc:* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] *Sent:* Thursday, June 29, 2006 2:07 PM *Subject:* Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Will you (or anyone else) be able to code this proposed circular or linear (what sounds more appropriate?) strategy and submit it for inclusion in HEAD ? Should be pretty easy, unfortunately I have very few programming skills. Regards ! P.S. here is a snippet from the wiki, whatever it means ! :) roundrobin mode remembers the last agent it _started_ with for a new call, and starts with the next agent in the list. If you have three agents, the first call will go to agent 1-2-3, the next call will go to 2-3-1, the next call will go to 3-2-1, etc. rrmemory mode remembers the last agent it tried to _call_, regardless of who it started with, so that the next call will go the agent after the last one who answered. If you have three agents and the first call rings 1-2 (and is answered), then the next call will ring 3-1 (and is answered), then the next call will ring 2-3-1, etc. For the first call, if agent 2 answered it in roundrobin mode, they would still be the first agent for the next call, but rrmemory mode will move past them. On 6/29/06, *Aaron Paxson* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: The linear function helps me too. I've built an extensive multi-queue technical support system strategy. Based on the initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get the call (on the phone/away from desk), Tier2 should get it, so on, and so forth. In Tier1, the primary helpdesk technician (like your receptionist idea) takes ALL calls (That's what they were hired for). However, others can help out, if the pri technician is on the phone. Here's my question: If roundrobin strategy remembers the last call made, and sends the next call to the next number (and this is by design), then why on earth was the RRMemory strategy created?? Thanks for your response, Alessio. ~~Aaron - Original Message - *From:* Alessio Focardi mailto:[EMAIL PROTECTED] *To:* Asterisk Users Mailing List - Non-Commercial Discussion mailto:asterisk-users@lists.digium.com *Cc:* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] *Sent:* Thursday, June 29, 2006 1:31 PM *Subject:* Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Welcome to my personal hell ! :) I'have been discussing this previously on the list and also with some digium staff: to my experience there is NO way to archieve a linear distribution of calls from a queue. I mean When a call comes in first member of the queue is ring, then second, etc Subsequent calls take the same path: first, second and so on. Someone has suggested to use ringall with penalties (pretty esotic!) but also this is not working for the purpose. I was also told that nobody wants that (you insensitive clod!) even if this call distribution seems pretty logic in some case scenarios. (hint: a receptionist is first member of a queue and another person is the second ... receptionist goes for a pee and magically calls are rerouted to the backup operator after ringing to the first). Hope you can find out something to share, maybe we can also launch a count us initiative :) Alessio Focardi On 6/29/06, *Aaron Paxson* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again, the second member/agent rings?? I thought
Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!?
-Outstanding. I missed that one. I'll check out HEAD tomorrow, and apply the patch. We'll see if it works. Thanks Michael! ~~Aaron On Jun 29, 2006, at 3:44 PM, Michael Konietzny wrote: hey, a patch for linear mode is posted to bugs.digium.com already: http://bugs.digium.com/view.php?id=7279 greetings, Michael Aaron Paxson schrieb: If someone can point me in the right direction, I'll look into it. I'm not a C programmer, but I *should* be able to find my way. I'm looking at app_queue.c I see the strategies defined, but nothing about how they are used. Is app_queue.c the file that does the calling? - Original Message - *From:* Alessio Focardi mailto:[EMAIL PROTECTED] *To:* Asterisk Users Mailing List - Non-Commercial Discussion mailto:asterisk-users@lists.digium.com *Cc:* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] *Sent:* Thursday, June 29, 2006 2:07 PM *Subject:* Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Will you (or anyone else) be able to code this proposed circular or linear (what sounds more appropriate?) strategy and submit it for inclusion in HEAD ? Should be pretty easy, unfortunately I have very few programming skills. Regards ! P.S. here is a snippet from the wiki, whatever it means ! :) roundrobin mode remembers the last agent it _started_ with for a new call, and starts with the next agent in the list. If you have three agents, the first call will go to agent 1-2-3, the next call will go to 2-3-1, the next call will go to 3-2-1, etc. rrmemory mode remembers the last agent it tried to _call_, regardless of who it started with, so that the next call will go the agent after the last one who answered. If you have three agents and the first call rings 1-2 (and is answered), then the next call will ring 3-1 (and is answered), then the next call will ring 2-3-1, etc. For the first call, if agent 2 answered it in roundrobin mode, they would still be the first agent for the next call, but rrmemory mode will move past them. On 6/29/06, *Aaron Paxson* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: The linear function helps me too. I've built an extensive multi-queue technical support system strategy. Based on the initial queue, ALL calls goes to Tier1 first. Then, if Tier1 does not get the call (on the phone/away from desk), Tier2 should get it, so on, and so forth. In Tier1, the primary helpdesk technician (like your receptionist idea) takes ALL calls (That's what they were hired for). However, others can help out, if the pri technician is on the phone. Here's my question: If roundrobin strategy remembers the last call made, and sends the next call to the next number (and this is by design), then why on earth was the RRMemory strategy created?? Thanks for your response, Alessio. ~~Aaron - Original Message - *From:* Alessio Focardi mailto:[EMAIL PROTECTED] *To:* Asterisk Users Mailing List - Non-Commercial Discussion mailto:asterisk-users@lists.digium.com *Cc:* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] *Sent:* Thursday, June 29, 2006 1:31 PM *Subject:* Re: [Asterisk-Users] Call Queue NOT using RoundRobin ?!? Welcome to my personal hell ! :) I'have been discussing this previously on the list and also with some digium staff: to my experience there is NO way to archieve a linear distribution of calls from a queue. I mean When a call comes in first member of the queue is ring, then second, etc Subsequent calls take the same path: first, second and so on. Someone has suggested to use ringall with penalties (pretty esotic!) but also this is not working for the purpose. I was also told that nobody wants that (you insensitive clod!) even if this call distribution seems pretty logic in some case scenarios. (hint: a receptionist is first member of a queue and another person is the second ... receptionist goes for a pee and magically calls are rerouted to the backup operator after ringing to the first). Hope you can find out something to share, maybe we can also launch a count us initiative :) Alessio Focardi On 6/29/06, *Aaron Paxson* [EMAIL PROTECTED] mailto:[EMAIL PROTECTED] wrote: I have setup several Calling Queues, each setup with RoundRobin strategy. When I call the queue, the first member/agent phone rings. Great! I call it again
