[Asterisk-Users] Monitoring calls through a transfer

We have the following scenario: Incoming call to a queue, Agent A answers. Agent A determines after about 20 seconds that agent B needs to deal with this call. A puts call on hold, calls and speaks to B, and then transfers the call to B. B speaks to the incomming caller for 5 minutes. That's

Re: [Asterisk-Users] Monitoring calls through a transfer

Asterisk wrote: We have the following scenario: Incoming call to a queue, Agent A answers. Agent A determines after about 20 seconds that agent B needs to deal with this call. A puts call on hold, calls and speaks to B, and then transfers the call to B. B speaks to the incomming caller for 5

Re: [Asterisk-Users] Monitoring calls through a transfer

Andrew Thompson wrote: Asterisk wrote: We have the following scenario: Incoming call to a queue, Agent A answers. Agent A determines after about 20 seconds that agent B needs to deal with this call. A puts call on hold, calls and speaks to B, and then transfers the call to B. B speaks to the