Re: [asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI
Opened the issue: ASTERISK-18707 On 10/12/11, Warren Selby wcse...@selbytech.com wrote: Just a guess at this point, but I'd say because you had two agents registered to the queue, but only one was available? If you dynamically logout the Unavailable agent, it should not show up in the QueueStatus response, however if you dynamically log him in then just shut off the phone, he'll still be listed as a member even if unavailable. Apparently, QueueSummary takes the available status into consideration when listing the number of logged in agents. You may be able to make a case that this behavior is inconsistent, and thus, a bug, but I could see it going either way. If you open a ticket on the issue, respond here with the issue id, I'd like to track it. Thanks, --Warren Selby, dCAP On Oct 11, 2011, at 11:39 PM, Asterisk Man theasterisk...@gmail.com wrote: Thanks Warren, I have been using X-lite for member and the system from where it is running was down at that time. My concern was, if 'Queuestatus' shows two members as logged in for the Queue then why not 'Queuesummary'? Any other pointer? --AM On Tue, Oct 11, 2011 at 8:34 PM, Warren Selby wcse...@selbytech.com wrote: On Tue, Oct 11, 2011 at 12:58 AM, Asterisk Man theasterisk...@gmail.com wrote: snip Event: QueueMember Queue: 1 Name: 3 Location: SIP/ Membership: dynamic Penalty: 2 CallsTaken: 0 LastCall: 0 Status: 5 Paused: 0 I would first troubleshoot why this Queue Member is showing up as Status: 5 (Unavailable). -- Thanks, --Warren Selby, dCAP http://www.SelbyTech.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI
Just a guess at this point, but I'd say because you had two agents registered to the queue, but only one was available? If you dynamically logout the Unavailable agent, it should not show up in the QueueStatus response, however if you dynamically log him in then just shut off the phone, he'll still be listed as a member even if unavailable. Apparently, QueueSummary takes the available status into consideration when listing the number of logged in agents. You may be able to make a case that this behavior is inconsistent, and thus, a bug, but I could see it going either way. If you open a ticket on the issue, respond here with the issue id, I'd like to track it. Thanks, --Warren Selby, dCAP On Oct 11, 2011, at 11:39 PM, Asterisk Man theasterisk...@gmail.com wrote: Thanks Warren, I have been using X-lite for member and the system from where it is running was down at that time. My concern was, if 'Queuestatus' shows two members as logged in for the Queue then why not 'Queuesummary'? Any other pointer? --AM On Tue, Oct 11, 2011 at 8:34 PM, Warren Selby wcse...@selbytech.com wrote: On Tue, Oct 11, 2011 at 12:58 AM, Asterisk Man theasterisk...@gmail.com wrote: snip Event: QueueMember Queue: 1 Name: 3 Location: SIP/ Membership: dynamic Penalty: 2 CallsTaken: 0 LastCall: 0 Status: 5 Paused: 0 I would first troubleshoot why this Queue Member is showing up as Status: 5 (Unavailable). -- Thanks, --Warren Selby, dCAP http://www.SelbyTech.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI
On Tue, Oct 11, 2011 at 12:58 AM, Asterisk Man theasterisk...@gmail.comwrote: snip Event: QueueMember Queue: 1 Name: 3 Location: SIP/ Membership: dynamic Penalty: 2 CallsTaken: 0 LastCall: 0 Status: 5 Paused: 0 I would first troubleshoot why this Queue Member is showing up as Status: 5 (Unavailable). -- Thanks, --Warren Selby, dCAP http://www.SelbyTech.com http://www.selbytech.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI
Thanks Warren, I have been using X-lite for member and the system from where it is running was down at that time. My concern was, if 'Queuestatus' shows two members as logged in for the Queue then why not 'Queuesummary'? Any other pointer? --AM On Tue, Oct 11, 2011 at 8:34 PM, Warren Selby wcse...@selbytech.com wrote: On Tue, Oct 11, 2011 at 12:58 AM, Asterisk Man theasterisk...@gmail.comwrote: snip Event: QueueMember Queue: 1 Name: 3 Location: SIP/ Membership: dynamic Penalty: 2 CallsTaken: 0 LastCall: 0 Status: 5 Paused: 0 I would first troubleshoot why this Queue Member is showing up as Status: 5 (Unavailable). -- Thanks, --Warren Selby, dCAP http://www.SelbyTech.com http://www.selbytech.com -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] Asterisk 1.8.7.0- Incorrect information in Queue events-AMI
Friends, I was just playing with couple of manager actions for Queue statistics on Asterisk 1.8.7.0 and found some inconsistency in information(I may be wrong somewhere interpreting the information!). Let me paste the outputs of my test for your reference. = [1] QueueStatus action: queuestatus queue: 1 Response: Success Message: Queue status will follow Event: QueueParams Queue: 1 Max: 0 Strategy: ringall Calls: 0 Holdtime: 2 TalkTime: 26 Completed: 20 Abandoned: 3 ServiceLevel: 0 ServicelevelPerf: 0.0 Weight: 0 Event: QueueMember Queue: 1 Name: 2 Location: SIP/1112 Membership: dynamic Penalty: 1 CallsTaken: 16 LastCall: 1318251310 Status: 1 Paused: 0 Event: QueueMember Queue: 1 Name: 3 Location: SIP/ Membership: dynamic Penalty: 2 CallsTaken: 0 LastCall: 0 Status: 5 Paused: 0 Event: QueueStatusComplete --- [2]QueueSummary action: queuesummary queue: 1 Response: Success Message: Queue summary will follow Event: QueueSummary Queue: 1 LoggedIn: 1 Available: 1 Callers: 0 HoldTime: 2 TalkTime: 26 LongestHoldTime: 0 Event: QueueSummaryComplete --- [3]CLI: Queue Show 10:35:00DEMO* queue show 1 1 has 0 calls (max unlimited) in 'ringall' strategy (2s holdtime, 26s talktime), W:0, C:20, A:3, SL:0.0% within 0s Members: 2 (SIP/1112) with penalty 1 (dynamic) (Not in use) has taken 16 calls (last was 58190 secs ago) 3 (SIP/) with penalty 2 (dynamic) (Unavailable) has taken no calls yet No Callers = You can see, =Response for action 'Queuestatus' shows 2 members logged in(Event: QueueMember) for Queue 1, whereas action 'Queuesummary' shows just 1(Event: QueueSummary Queue: 1 LoggedIn: 1 ...). Should I open the bug or am I missing something? Thanks, --AM -- _ -- Bandwidth and Colocation Provided by http://www.api-digital.com -- New to Asterisk? Join us for a live introductory webinar every Thurs: http://www.asterisk.org/hello asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
