2012/10/31 Benny Amorsen benny+use...@amorsen.dk
Olivier oza_4...@yahoo.fr writes:
That's the point : to me, casual @pickupmark mechanism don't work with
calls that entered into a queue : the extension rings but you can't pick
the call up with a directed pickup.
(For general pickup,
Mitch Claborn mitch...@claborn.net writes:
In our sales queue, we have wrapup time set to 15 seconds. When the
phones are really busy, the operators would like the ability to bypass
that 15 second wait and grab the next call in the queue. Is that
possible? How to accomplish?
Slightly
2012/10/30 Benny Amorsen benny+use...@amorsen.dk
Mitch Claborn mitch...@claborn.net writes:
In our sales queue, we have wrapup time set to 15 seconds. When the
phones are really busy, the operators would like the ability to bypass
that 15 second wait and grab the next call in the queue.
-Commercial Discussion
Subject: Re: [asterisk-users] Bypass queue wrapup time
2012/10/30 Benny Amorsen benny+use...@amorsen.dk
Mitch Claborn mitch...@claborn.net writes:
In our sales queue, we have wrapup time set to 15 seconds. When the
phones are really busy, the operators would like
*To:* Asterisk Users Mailing List - Non-Commercial Discussion
*Subject:* Re: [asterisk-users] Bypass queue wrapup time
** **
** **
2012/10/30 Benny Amorsen benny+use...@amorsen.dk
Mitch Claborn mitch...@claborn.net writes:
In our sales queue, we have wrapup time set to 15 seconds
Olivier oza_4...@yahoo.fr writes:
That's the point : to me, casual @pickupmark mechanism don't work with
calls that entered into a queue : the extension rings but you can't pick
the call up with a directed pickup.
(For general pickup, that's another strory).
(and I would be very pleased to
In our sales queue, we have wrapup time set to 15 seconds. When the
phones are really busy, the operators would like the ability to bypass
that 15 second wait and grab the next call in the queue. Is that
possible? How to accomplish?
--
Mitch
--
[mailto:asterisk-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn
Sent: Monday, October 29, 2012 12:15 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: [asterisk-users] Bypass queue wrapup time
In our sales queue, we have wrapup time set to 15 seconds. When the phones
I don't think you can. But you could set it to a lower value like 3 seconds
and give your operators a feature key to pause themselves in the queue if
they need extra work time.
- Logs
On Oct 29, 2012 12:15 PM, Mitch Claborn mitch...@claborn.net wrote:
In our sales queue, we have wrapup time set
] Bypass queue wrapup time
In our sales queue, we have wrapup time set to 15 seconds. When the phones
are really busy, the operators would like the ability to bypass that 15
second wait and grab the next call in the queue. Is that possible? How to
accomplish
-users-boun...@lists.digium.com] On Behalf Of Mitch Claborn
Sent: Monday, October 29, 2012 1:25 PM
To: asterisk-users@lists.digium.com
Subject: Re: [asterisk-users] Bypass queue wrapup time
Asterisk 1.8
Not currently using realtime.
Mitch
On 10/29/2012 12:19 PM, Danny Nicholas wrote:
As I read
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