Re: [asterisk-users] CDR and Billing Issue
Anyone want create a fix for our issue (I will get a price from the client on how much he wants to spend)? Will forcing attended transfers fix this ? - Original Message - From: Jonathan Barratt To: Asterisk Users Mailing List - Non-Commercial Discussion Sent: Tuesday, May 01, 2007 3:37 AM Subject: RE: [asterisk-users] CDR and Billing Issue We have the same problem, and it also showed up when clients made three+ way calls. The CDRs would show them making the same call three times simultaneously as the destination field for the second and third calls was still showing the first number they had dialed. One of our clients caught it and asked us how he could have been calling the same person at the same time as he was already calling them. Quite embarrassing. Not sure if issue has been fixed in subsequent release or not. Best, Jonathan -- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dovid B Sent: Monday, April 30, 2007 2:37 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] CDR and Billing Issue Hi Guys, I am having an issue that I have been able to replicate and I want to know if anyone else has this. Extension 100 dials an external number. He speaks for 5 minutes and then transfers the call to extension 200. Extension 200 speaks for 1 hour. When we go through the call logs we see the five minute call to the external number from extension 100. We then see a call from extension 100 to extension 200 for 1 hour. The issue we are having is that we are billing the clients (100 and 200 are both the same client as ours) for calls only that hit the PSTN and not internal calls. The issue comes in that if the call is transfer from one extension to another since we see it as a call from one extension to another we assume that it is an internal call. Is there any way to fix asterisk so that it doesn't do this, am I doing some thing wrong or do all calls have to be attended transfers ? (We don't want to tell this to the clients because then they will figure out the loop hole). Thanks a lot. Dovid -- ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] CDR and Billing Issue
We had the same problem as well. We ended up blocking all REFER requests on our SIP proxy when the URI was for a PSTN number. A bit inconvenient for customers but preferrable to losing buckets of money. Regards, Grey Man - Original Message From: Jonathan Barratt [EMAIL PROTECTED] To: Asterisk Users Mailing List - Non-Commercial Discussion asterisk-users@lists.digium.com Sent: Tuesday, 1 May, 2007 1:37:26 AM Subject: RE: [asterisk-users] CDR and Billing Issue We have the same problem, and it also showed up when clients made three+ way calls. The CDRs would show them making the same call three times simultaneously as the destination field for the second and third calls was still showing the first number they had dialed. One of our clients caught it and asked us how he could have been calling the same person at the same time as he was already calling them… Quite embarrassing. Not sure if issue has been fixed in subsequent release or not… Best, Jonathan From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dovid B Sent: Monday, April 30, 2007 2:37 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] CDR and Billing Issue Hi Guys, I am having an issue that I have been able to replicate and I want to know if anyone else has this. Extension 100 dials an external number. He speaks for 5 minutes and then transfers the call to extension 200. Extension 200 speaks for 1 hour. When we go through the call logs we see the five minute call to the external number from extension 100. We then see a call from extension 100 to extension 200 for 1 hour. The issue we are having is that we are billing the clients (100 and 200 are both the same client as ours) for calls only that hit the PSTN and not internal calls. The issue comes in that if the call is transfer from one extension to another since we see it as a call from one extension to another we assume that it is an internal call. Is there any way to fix asterisk so that it doesn't do this, am I doing some thing wrong or do all calls have to be attended transfers ? (We don't want to tell this to the clients because then they will figure out the loop hole). Thanks a lot. Dovid ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Send instant messages to your online friends http://au.messenger.yahoo.com ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] CDR and Billing Issue
Hi Guys, I am having an issue that I have been able to replicate and I want to know if anyone else has this. Extension 100 dials an external number. He speaks for 5 minutes and then transfers the call to extension 200. Extension 200 speaks for 1 hour. When we go through the call logs we see the five minute call to the external number from extension 100. We then see a call from extension 100 to extension 200 for 1 hour. The issue we are having is that we are billing the clients (100 and 200 are both the same client as ours) for calls only that hit the PSTN and not internal calls. The issue comes in that if the call is transfer from one extension to another since we see it as a call from one extension to another we assume that it is an internal call. Is there any way to fix asterisk so that it doesn't do this, am I doing some thing wrong or do all calls have to be attended transfers ? (We don't want to tell this to the clients because then they will figure out the loop hole). Thanks a lot. Dovid ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] CDR and Billing Issue
We have the same problem, and it also showed up when clients made three+ way calls. The CDRs would show them making the same call three times simultaneously as the destination field for the second and third calls was still showing the first number they had dialed. One of our clients caught it and asked us how he could have been calling the same person at the same time as he was already calling them... Quite embarrassing. Not sure if issue has been fixed in subsequent release or not... Best, Jonathan From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Dovid B Sent: Monday, April 30, 2007 2:37 PM To: asterisk-users@lists.digium.com Subject: [asterisk-users] CDR and Billing Issue Hi Guys, I am having an issue that I have been able to replicate and I want to know if anyone else has this. Extension 100 dials an external number. He speaks for 5 minutes and then transfers the call to extension 200. Extension 200 speaks for 1 hour. When we go through the call logs we see the five minute call to the external number from extension 100. We then see a call from extension 100 to extension 200 for 1 hour. The issue we are having is that we are billing the clients (100 and 200 are both the same client as ours) for calls only that hit the PSTN and not internal calls. The issue comes in that if the call is transfer from one extension to another since we see it as a call from one extension to another we assume that it is an internal call. Is there any way to fix asterisk so that it doesn't do this, am I doing some thing wrong or do all calls have to be attended transfers ? (We don't want to tell this to the clients because then they will figure out the loop hole). Thanks a lot. Dovid ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
