[asterisk-users] Call Interception
Hi, I'm deploying an asterisk PBX for a Call Center and i was ordered to check if the Customer Support Supervisor could intercept the calls so they can check how they employees work with Asterisk. I read http://www.voip-info.org/wiki/view/Intercepting+SIP+Calls and i got a clue about intercepting calls. But actually i wanted to know if someone have experience with this sort of things. Cheers! Santiago ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call Interception
-BEGIN PGP SIGNED MESSAGE- Hash: SHA1 Do you need to actively intercept the call (i.e. participate in the conversation) or just listen in the channel? For the latter you can just use the ChanSpy application. Delca wrote: Hi, I'm deploying an asterisk PBX for a Call Center and i was ordered to check if the Customer Support Supervisor could intercept the calls so they can check how they employees work with Asterisk. I read http://www.voip-info.org/wiki/view/Intercepting+SIP+Calls and i got a clue about intercepting calls. But actually i wanted to know if someone have experience with this sort of things. Cheers! Santiago ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users - -- What most profoundly divides two men is a different sense and degree of cleanliness. What help is all honesty and mutual utility, what help is all the good will for each other: in the end the fact remains-they can't stand each other?s smell! - - Nietzsche -BEGIN PGP SIGNATURE- Version: GnuPG v1.4.1 (MingW32) Comment: Using GnuPG with Mozilla - http://enigmail.mozdev.org iD8DBQFFI+Uh2QVs8jsa1mQRAmr7AKCTK/d+EiQzR4U/U/x/Lmz8d98lWQCfWNGM Qn9XV0zinVUukWLG9boJuQk= =r7+t -END PGP SIGNATURE- ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call Interception
On Wed, Oct 04, 2006 at 04:31:51PM +, Delca wrote: I'm deploying an asterisk PBX for a Call Center and i was ordered to check if the Customer Support Supervisor could intercept the calls so they can check how they employees work with Asterisk. The call center bix calls that Service Observing, and I believe that yeah, you can do that with *. I base that thought on some things I've read on the mailing list this week and last; if you've just subscribed, you might want to scan the archives. Cheers, -- jra -- Jay R. Ashworth[EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 That's women for you; you divorce them, and 10 years later, they stop having sex with you. -- Jennifer Crusie; _Fast_Women_ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call Interception
I'm deploying an asterisk PBX for a Call Center and i was ordered to check if the Customer Support Supervisor could intercept the calls so they can check how they employees work with Asterisk. have a look at these : http://www.voip-info.org/wiki-Asterisk+cmd+ZapBarge and http://www.voip-info.org/wiki-Asterisk+cmd+ChanSpy hth ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call Interception
Check out meetme. We create a meetme conference for each agent when the agent logs in. As customer's call in, the call is matched (by DNIS and IVR) to the longest idle agent with the required skill (or any agent if no agent with the matching skill is available). The supervisors can join any conference pre-muted by entering the agent ID. If needed, they can un-mute and contribute to the call or kick the agent and take the call. It took a couple of AGI's and some tweaks to app_meetme.c for custom whispers at the start of the call to tell the agent the type of call while the customer hears ring and kicking the agents, but we're pretty happy at this point. On Wed, 4 Oct 2006, Delca wrote: Hi, I'm deploying an asterisk PBX for a Call Center and i was ordered to check if the Customer Support Supervisor could intercept the calls so they can check how they employees work with Asterisk. I read http://www.voip-info.org/wiki/view/Intercepting+SIP+Calls and i got a clue about intercepting calls. But actually i wanted to know if someone have experience with this sort of things. Cheers! Santiago ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users Thanks in advance, Steve Edwards [EMAIL PROTECTED] Voice: +1-760-468-3867 PST Newline Fax: +1-760-731-3000 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] Call Interception
If they are just trying to listen in you can use zapbarge - Original Message - From: Jay R. Ashworth [EMAIL PROTECTED] To: asterisk-users@lists.digium.com Sent: Wednesday, October 04, 2006 12:57 PM Subject: Re: [asterisk-users] Call Interception On Wed, Oct 04, 2006 at 04:31:51PM +, Delca wrote: I'm deploying an asterisk PBX for a Call Center and i was ordered to check if the Customer Support Supervisor could intercept the calls so they can check how they employees work with Asterisk. The call center bix calls that Service Observing, and I believe that yeah, you can do that with *. I base that thought on some things I've read on the mailing list this week and last; if you've just subscribed, you might want to scan the archives. Cheers, -- jra -- Jay R. Ashworth [EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth AssociatesThe Things I Think'87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 That's women for you; you divorce them, and 10 years later, they stop having sex with you. -- Jennifer Crusie; _Fast_Women_ ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users -- No virus found in this incoming message. Checked by AVG Free Edition. Version: 7.1.407 / Virus Database: 268.12.12/462 - Release Date: 10/3/2006 ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Call Interception
Hi all, I'm thinking of setting up an Asterisk based VoIP system between two offices and I wanted to know if it is possible to intercept calls with Asterisk if so how does one set it up? Thanks. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Interception
I assume you mean to save on tolls between the two offices.
If so, the simplest way is to set up asterisk on both ends
and specify in your dialplan which numbers you want to
go out over IP and which you want to go out over landline.
Asterisk makes this easy as it uses the most specific first,
so for instance:
exten = _1NXXNXX,1,Macro(dialout1,${EXTEN:0},tT)
exten = _1573NXX,1,Macro(dialout2,${EXTEN:0},tT)
exten = 1573555,1,Macro(dialout3,${EXTEN:0},tT)
Would mean that 573555 would use dialout3, all other 573
numbers would user dialout2 and all other numbers would user
dialout1
Hope this helps,
Jon.
On Wednesday 03 August 2005 09:29 am, [EMAIL PROTECTED] wrote:
Hi all,
I'm thinking of setting up an Asterisk based VoIP system between two
offices and I wanted to know if it is possible to intercept calls with
Asterisk if so how does one set it up?
Thanks.
___
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RE: [Asterisk-Users] Call Interception
-Original Message- From: [EMAIL PROTECTED] [mailto:asterisk-users- [EMAIL PROTECTED] On Behalf Of Josiah Bryan Sent: Thursday, April 07, 2005 3:44 PM To: Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [Asterisk-Users] Call Interception There is no way to do that (that I know of) in the default Asterisk setup. Which is I wrote a little Perl AGI script that lets users dial 200 to pickup a call. (Dial 200, then dial the extension at the prompt. The users phone then rings, with caller ID on the screen.) This works for any ringing channel on Asterisk, regardless of callgroup or pickupgroup. I suppose that could be added to 'limit' users, but its currently not implemented. You can pickup any channel that is ringing (SIP, Zap, etc.) with this script, since it just issues a Manager 'Redirect' action. Usage: exten = 200,1,AGI(pickup.pl) If anyone is interested in pickup.pl, let me know and I'll see what I can do to make it available. Hi, I think it could be a very interesting workaround. I'd like to test your script on my Asterisk, could you make it available for download or send it to my e-mail address, please? Thanks, Alex ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Call Interception
Hello everybody Have a question, about interception with asterisk. Not Interception as legal way (google gives enough results about that topic) . I mean Interception of a call arriving. Here is my problem : In the company where Im supposed deploy VoIP, when a call arrives it comes on operator phone; but sometimes operator is away (coffee break and so), the other workers in the room have possibility to intercept an incoming call by pressing *02operator_phone_number (note that they can intercept not only operator phone but any number ringing in the wind). I d like to know if that is possible with an asterisk PBX; and if yes if u good some documentation links or some help for the newbie Iam. Maybe I m wrong with the word interception cause google only gives me some hints about legal interception, and man in the middle hacking stuff. Thanks in advance Nicolas. __ Découvrez le nouveau Yahoo! Mail : 250 Mo d'espace de stockage pour vos mails ! Créez votre Yahoo! Mail sur http://fr.mail.yahoo.com/ ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Interception
deploy VoIP, when a call arrives it comes on operator phone; but sometimes operator is away (coffee break and so), the other workers in the room have possibility to intercept an incoming call by pressing *02operator_phone_number (note that they can intercept not only operator phone but any number ringing in the wind). I d like to know if that is Yes. http://www.voip-info.org/wiki-Channels+and+Groups A channel that belongs to a pickupgroup, can pickup all incoming calls on the same callgroup by hitting *8 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[Asterisk-Users] Call Interception
Yes. http://www.voip-info.org/wiki-Channels+and+Groups A channel that belongs to a pickupgroup, can pickup all incoming calls on the same callgroup by hitting *8 Thanks answering me, that works with the *8 (and *02 th e pattern in my company works too) but there is a problem : how do you select the phone ringing to pickup ? For example phones 23 and 24 are ringing ; I'm 25 (same pickupgroup as 23 and 24 callgroup), How do I decide either to take the 23 or 24 ? Seems the *8 takes the first arrived call. Any idea ? Kind regards Nicolas S. __ Découvrez le nouveau Yahoo! Mail : 250 Mo d'espace de stockage pour vos mails ! Créez votre Yahoo! Mail sur http://fr.mail.yahoo.com/ ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Interception
Yes. http://www.voip-info.org/wiki-Channels+and+Groups A channel that belongs to a pickupgroup, can pickup all incoming calls on the same callgroup by hitting *8 Thanks answering me, that works with the *8 (and *02 th e pattern in my company works too) but there is a problem : how do you select the phone ringing to pickup ? For example phones 23 and 24 are ringing ; I'm 25 (same pickupgroup as 23 and 24 callgroup), How do I decide either to take the 23 or 24 ? Seems the *8 takes the first arrived call. Any idea ? What you are asking for (in US terms) is directed call pickup. Asterisk does not have a directed call pickup implemented within it. Not sure how one would try to implement that, but a guess would be that it would require an external script or app of some sort. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Interception
Hi, Thanks answering me, that works with the *8 (and *02 th e pattern in my company works too) but there is a problem : how do you select the phone ringing to pickup ? For example phones 23 and 24 are ringing ; I'm 25 (same pickupgroup as 23 and 24 callgroup), How do I decide either to take the 23 or 24 ? Seems the *8 takes the first arrived call. Any idea ? Asterisk does not have a directed call pickup implemented within it. Not sure how one would try to implement that, but a guess would be that it would require an external script or app of some sort. patch with bristuff and you'll have it. Directly pickup single channels (basing on exten, for example) :) Matteo. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Interception
On Thursday 07 April 2005 9:14 am, cereal killer wrote: Yes. http://www.voip-info.org/wiki-Channels+and+Groups A channel that belongs to a pickupgroup, can pickup all incoming calls on the same callgroup by hitting *8 Thanks answering me, that works with the *8 (and *02 th e pattern in my company works too) but there is a problem : how do you select the phone ringing to pickup ? For example phones 23 and 24 are ringing ; I'm 25 (same pickupgroup as 23 and 24 callgroup), How do I decide either to take the 23 or 24 ? Seems the *8 takes the first arrived call. Any idea ? There is no way to do that (that I know of) in the default Asterisk setup. Which is I wrote a little Perl AGI script that lets users dial 200 to pickup a call. (Dial 200, then dial the extension at the prompt. The users phone then rings, with caller ID on the screen.) This works for any ringing channel on Asterisk, regardless of callgroup or pickupgroup. I suppose that could be added to 'limit' users, but its currently not implemented. You can pickup any channel that is ringing (SIP, Zap, etc.) with this script, since it just issues a Manager 'Redirect' action. Usage: exten = 200,1,AGI(pickup.pl) If anyone is interested in pickup.pl, let me know and I'll see what I can do to make it available. Cheers! -josiah -- Josiah Bryan IT Coordinator Productive Concepts, Inc. [EMAIL PROTECTED] (765) 964-6009, ext. 224 ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Call Interception
What you are asking for (in US terms) is directed call pickup. Asterisk does not have a directed call pickup implemented within it. Not sure how one would try to implement that, but a guess would be that it would require an external script or app of some sort. Actually I've just tested this. I'm using * 1.0.7 with bristuff. There is an application PickupChan: *CLI show application PickupChan *CLI -= Info about application 'PickupChan' =- [Synopsis]: Channel independent call pickup. [Description]: PickupChan(Technology/resource[Technology2/resource2...]): Tries to pickup the first ringing channel in the parameter list. It's working fine, although I'm not sure if it comes with asterisk or with bristuff ... ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Call Interception
Hi, It's working fine, although I'm not sure if it comes with asterisk or with bristuff ... bristuff Matteo ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Call Interception
What you are asking for (in US terms) is directed call pickup. Asterisk does not have a directed call pickup implemented within it. Not sure how one would try to implement that, but a guess would be that it would require an external script or app of some sort. Actually I've just tested this. I'm using * 1.0.7 with bristuff. There is an application PickupChan: *CLI show application PickupChan *CLI -= Info about application 'PickupChan' =- [Synopsis]: Channel independent call pickup. [Description]: PickupChan(Technology/resource[Technology2/resource2...]): Tries to pickup the first ringing channel in the parameter list. It's working fine, although I'm not sure if it comes with asterisk or with bristuff ... What the OP was asking about was... if * phone x123 and x234 are both ringing, how can he remotely pickup the call from x123 _only_. ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [Asterisk-Users] Call Interception
On Thursday 07 April 2005 11:20 am, Rich Adamson wrote: What you are asking for (in US terms) is directed call pickup. Asterisk does not have a directed call pickup implemented within it. Not sure how one would try to implement that, but a guess would be that it would require an external script or app of some sort. Actually I've just tested this. I'm using * 1.0.7 with bristuff. There is an application PickupChan: *CLI show application PickupChan *CLI -= Info about application 'PickupChan' =- [Synopsis]: Channel independent call pickup. [Description]: PickupChan(Technology/resource[Technology2/resource2...]): Tries to pickup the first ringing channel in the parameter list. It's working fine, although I'm not sure if it comes with asterisk or with bristuff ... What the OP was asking about was... if * phone x123 and x234 are both ringing, how can he remotely pickup the call from x123 _only_. pickup.pl - I'm trying to get into a form that is world-consumable. Its a little AGI script that I made that uses the Manager interface to Redirect ringing calls based on user selection. Would that be something like what you're looking for or no? -josiah ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [Asterisk-Users] Call Interception
Hi, -Original Message- PickupChan(Technology/resource[Technology2/resource2...]): Tries to pickup the first ringing channel in the parameter list. It's working fine, although I'm not sure if it comes with asterisk or with bristuff ... What the OP was asking about was... if * phone x123 and x234 are both ringing, how can he remotely pickup the call from x123 _only_. You can create the dialplan yourself to facilitate this. You know what extension matches what channel i.e. if you have: exten = 123,1,Dial(SIP/foo) exten = 124,1,Dial(SIP/bar) And you want to use 98num to pickup a specific extension, you could do: exten = 98000,1,PickupChan(SIP/fooSIP/bar) exten = 98123,1,PickupChan(SIP/foo) exten = 98124,1,PickupChan(SIP/bar) Ofcourse, this can be automated quite easily with database lookups and whatnot. Let your imagination roll about the concept. (I wrote PickupChan based on Klaus Peter's work because I needed to lookup more flexible groups and we use databases for a lot of the links between channels and extensions. Best regards, Florian ___ Asterisk-Users mailing list Asterisk-Users@lists.digium.com http://lists.digium.com/mailman/listinfo/asterisk-users To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
