Re: [asterisk-users] How to notify an ACD agent before he/she picks up
doing it the dialplan way:if you log in your agents via AgentCallBackLogin, you can set the CallBack extension to an extension managed by a macro, where the macro will do what you need:extensions.conf
[agents-exts]exten = 100,1,Macro(stdagent|SIP/100|...)exten = 101,1,Macro(stdagent|SIP/101|...)[macro-stdagent]exten = s,1,AGI(notify-agent)exten = s,2,Dial(${ARG1}|...)
[agents-login]exten = 500,1,AgentCallBackLogin(||${CALLERID(number)[EMAIL PROTECTED])hope this helps...2006/9/12, Watkins, Bradley
[EMAIL PROTECTED]:In the forthcoming 1.4, you can tell the Queue application to run an AGI just before sending the call to the destination.In the AGI, you can use the (also new in
1.4) MEMBERINTERFACE channel variable to determine the destination.Of course, that's not a solution now since 1.4 is not even beta yet.But I figured I'd present another possibility.- Brad
From: [EMAIL PROTECTED] on behalf of Richard LymanSent: Mon 9/11/2006 6:37 PMTo:
[EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial DiscussionSubject: Re: [asterisk-users] How to notify an ACD agent before he/she picks upMF wrote: Has anyone got a clue about this?I need to know which operator to
send a message to,prior to the queue command ringing him,(just after he is assigned) Anyone knows if I can get to know the operator ACD choosed to send the call by usingRealtime Queue, or maybe via the manager?
someone already told you to look at the manager.make sure queues.conf has eventwhencalled=yesthen you will get a manager eventEvent: AgentCalled...___
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Re: [asterisk-users] How to notify an ACD agent before he/she picks up
Has anyone got a clue about this?I need to know which operator to send a message to, prior to the queue command ringing him, (just after he is assigned) Anyone knows if I can get to know the operator ACD choosed to send the call by using Realtime Queue, or maybe via the manager? Hi, I need to send a message to an agent when the ACD starts to ring on he/she. I have and application already built that sends such a message (just like a cti), just don't know how to get from asterisk which agent was selected prior to ringing him (or during ringing), so that I can get information about the call and send it over. any one done this? ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to notify an ACD agent before he/she picks up
On 14:55, Tue 12 Sep 06, MF wrote: Has anyone got a clue about this?I need to know which operator to send a message to, prior to the queue command ringing him, (just after he is assigned) Anyone knows if I can get to know the operator ACD choosed to send the call by using Realtime Queue, or maybe via the manager? Hi, I need to send a message to an agent when the ACD starts to ring on he/she. I have and application already built that sends such a message (just like a cti), just don't know how to get from asterisk which agent was selected prior to ringing him (or during ringing), so that I can get information about the call and send it over. Cant you get this from the AMI ? -- Michiel van Baak [EMAIL PROTECTED] http://michiel.vanbaak.eu GnuPG key: http://pgp.mit.edu:11371/pks/lookup?op=getsearch=0x71C946BD Why is it drug addicts and computer afficionados are both called users? ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to notify an ACD agent before he/she picks up
MF wrote: Has anyone got a clue about this?I need to know which operator to send a message to, prior to the queue command ringing him, (just after he is assigned) Anyone knows if I can get to know the operator ACD choosed to send the call by using Realtime Queue, or maybe via the manager? someone already told you to look at the manager. make sure queues.conf has eventwhencalled=yes then you will get a manager event Event: AgentCalled ... ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
RE: [asterisk-users] How to notify an ACD agent before he/she picks up
In the forthcoming 1.4, you can tell the Queue application to run an AGI just before sending the call to the destination. In the AGI, you can use the (also new in 1.4) MEMBERINTERFACE channel variable to determine the destination. Of course, that's not a solution now since 1.4 is not even beta yet. But I figured I'd present another possibility. - Brad From: [EMAIL PROTECTED] on behalf of Richard Lyman Sent: Mon 9/11/2006 6:37 PM To: [EMAIL PROTECTED]; Asterisk Users Mailing List - Non-Commercial Discussion Subject: Re: [asterisk-users] How to notify an ACD agent before he/she picks up MF wrote: Has anyone got a clue about this?I need to know which operator to send a message to, prior to the queue command ringing him, (just after he is assigned) Anyone knows if I can get to know the operator ACD choosed to send the call by using Realtime Queue, or maybe via the manager? someone already told you to look at the manager. make sure queues.conf has eventwhencalled=yes then you will get a manager event Event: AgentCalled ... ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users The contents of this e-mail are intended for the named addressee only. It contains information that may be confidential. Unless you are the named addressee or an authorized designee, you may not copy or use it, or disclose it to anyone else. If you received it in error please notify us immediately and then destroy it. winmail.dat___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
Re: [asterisk-users] How to notify an ACD agent before he/she picks up
Anyone knows if I can get to know the operator ACD choosed to send the call by using Realtime Queue, or maybe via the manager? Hi, I need to send a message to an agent when the ACD starts to ring on he/she. I have and application already built that sends such a message (just like a cti), just don't know how to get from asterisk which agent was selected prior to ringing him (or during ringing), so that I can get information about the call and send it over. any one done this? ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
[asterisk-users] How to notify an ACD agent before he/she picks up
Hi, I need to send a message to an agent when the ACD starts to ring on he/she. I have and application already built that sends such a message (just like a cti), just don't know how to get from asterisk which agent was selected prior to ringing him (or during ringing), so that I can get information about the call and send it over. any one done this? ___ --Bandwidth and Colocation provided by Easynews.com -- asterisk-users mailing list To UNSUBSCRIBE or update options visit: http://lists.digium.com/mailman/listinfo/asterisk-users
